Technical Design Architect, Staffbase
Employee communications platform
Be an early applicant
Employee communications platform
501-1000 employees
Be an early applicant
501-1000 employees
Company mission
To empower communicators worldwide.
Role
Who you are
- 3+ years of experience in frontend development, web design, technical consulting, professional services, or equivalent hands-on SaaS experience
- Degree in Visual Communication, Graphic Design, Interaction Design, Web Engineering, or comparable practical background
- Proven experience working with enterprise customers and cross-functional teams including Sales, Customer Success, Consultants, and System Integrators
- Track record of contributing to or leading complex, deadline-driven technical projects
- Strategic and execution-focused, able to translate vision into impactful results while thriving in fast-paced SaaS environments with shifting priorities
- Strong command of HTML5, CSS3, and JavaScript, with hands-on experience in React and modern frontend ecosystems
- Working knowledge of Tailwind CSS and component-based design systems
- Confident with tools such as Figma, Adobe XD, Photoshop, Illustrator, Miro, or similar
- Strong design sensibility and the ability to solve complex visual and UX challenges across platforms
- Highly organized, proactive, and quality-driven team player with a curious mindset and a passion for continuous learning and collaboration
- Deep commitment to Accessibility (WCAG) and usability principles
- Experience with JSON, XML, and API-driven, data-oriented frontend architectures
- Business-fluent German and English communication skills with the ability to explain complex technical concepts to diverse audiences
- Strong presentation and stakeholder-management skills
What the job involves
- We are looking for a Technical Design Architect / Technical Design Engineer to join our growing Customer Care team
- This senior individual contributor role sits at the intersection of design, frontend technology, and customer consulting, and plays a key part in driving customer adoption, product usage, and long-term success
- You bring deep expertise in UI/UX, frontend development, and SaaS consulting, and are passionate about translating customer needs into scalable, high-quality platform solutions
- You think from the customer’s perspective and help them maximize the value of Staffbase — visually, technically, and strategically
- To support our customers, this role covers Monday to Friday, 9:00 am – 6:00 pm CET
- Act as a trusted technical and design advisor for enterprise customers and key stakeholders
- Translate business and technical requirements into UI/UX, styling, and frontend customization solutions aligned with product best practices
- Enable customers to build modern, accessible, and brand-consistent applications using Staffbase configuration options, custom frontend techniques, and AI-assisted capabilities
- Create mockups, prototypes, and design concepts to support decision-making
- Design and support frontend implementations using HTML, CSS, JavaScript, JSON, and modern frameworks (e.g. REST APIs, React ecosystem)
- Provide expert guidance on theming, custom CSS, layout strategies, and component- and widget-based architectures
- Own design-driven implementations end-to-end throughout onboarding and the customer lifecycle
- Partner with Technical Support Engineers, Onboarding Specialists, and Customer Care Agents on complex customer projects
- Identify technical risks, edge cases, and scalability concerns to prevent recurring issues
- Lead customer workshops with design, frontend, and technical teams and define implementation roadmaps
- Collaborate closely with Product Designers, UX Researchers, Frontend Engineers, and Customer Success Managers
- Bring structured customer feedback into product discussions to influence roadmap priorities and usability improvements
- Improve internal processes, documentation, and best practices with a focus on quality and efficiency
- Act as a Staffbase product expert with a strong customer-service mindset
Our take
Staffbase is the first AI-native employee experience platform and it's built to help companies keep their people connected - an employee app, intranet, email, SMS, digital signagfee, and Microsoft 365 integrations - all in one place. With more than 2,000 customers worldwide, including Adidas, Toyota, DHL, and Sephora, Staffbase is helping organisations build stronger, more aligned workplaces.
With teams spread across offices, countries, and time zones, companies need reliable ways to keep everyone informed and engaged. And Staffbase does just that, making communication simpler and more effective for every employee. Its tools, including an AI-powered Staffbase Companion assistant, give people the information they need quickly, so they can work more collaboratively with confidence.
A major leap forward for the company is Employee AI, Staffbase's new foundation for the next era of employee experience. Built on trusted data, governance, adn braod reach, it'sd esigned to make AI genuinely uselful for every employee. Features rolling out through 2025 and 2026 include a mobile-first AI assistant that helps employees complete tasks, hyper-personalised weekly podcasts, smarter content governance that keeps information up to date, and prompt-based tools that help teams create high-quality content faster.
With such strong momentum, industry recognition (like being named a leader in the Gartner Magic Quadrant for three years in a row), and a partnership with Microsoft's Azure OpenAI Service, Staffbase is very much ready for the future.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
9% employee growth in 12 months
Company
Funding (last 2 of 7 rounds)
Mar 2022
$121.6m
SERIES E
Mar 2021
$145m
SERIES D
Total funding: $320.7m
Company HQ
Altchemnitz, Chemnitz, Germany
Leadership
Martin Böhringer
(Co-Founder & CEO)Previously co-founded productivity app builder startup Hojoki, serving as CEO before co-founding Staffbase in 2014.
Lutz Gerlach
(Co-Founder & COO)Before Staffbase, co-founded and served as COO of Hojoki.
Frank Wolf
(Co-Founder & President)Previously worked in Social Technologies and Collaboration for T-Systems Multimedia Solutions (T-Mobile), following seven years as a Manager for Accenture.
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