Senior Director of Customer Insights & User Experience Research, Alteryx
$225-265k
Analytics & data science automation
Job no longer available
Analytics & data science automation
1001+ employees
Job no longer available
$225-265k
1001+ employees
Company mission
To put data and AI to work for the Intelligent Enterprise.
Role
Who you are
- 12+ years of experience across UX Research, Customer Insights, Data Analytics, or related fields
- 5+ years of experience leading senior leaders and multi-disciplinary teams
- A strong track record of unifying and scaling customer insight functions in a product-led, B2B SaaS environment
- Proven ability to influence senior executives and drive business outcomes through insight
- Deep expertise in at least two of the three domains: UX Research, VoC/Preview Programs, or Product Telemetry
- Experience operationalizing self-service analytics, building training programs, and coaching teams to use data confidently
- Excellent storytelling and communication skills—able to turn complexity into clarity
- A passion for helping teams understand and meet real customer needs
What the job involves
- Alteryx is searching for a Sr. Director, Customer Insights. This position is remote-friendly
- At Alteryx, we believe the best products are shaped by deep, continuous insight into how real people use them. We’re looking for a strategic, visionary, and action-oriented Sr. Director of Customer Insights to unify and lead three critical functions: UX Research, Customer Voice Programs, and Product Telemetry
- This is a rare opportunity to build and scale a cohesive insights function that empowers product teams to make faster, smarter decisions. You’ll lead senior leaders and high-performing teams across qual/quant research, VoC, and telemetry. You’ll also champion our Preview Programs (alpha/beta) and help democratize access to insight through dashboards, training, and storytelling
- As a key member of our Product & UX leadership team, you’ll work closely with the CPO, product pillar leaders, and cross-functional stakeholders to ensure that customer understanding is at the heart of every decision
- Unify and scale the Customer Insights function across UX Research, Voice of Customer, and Product Telemetry
- Lead a team of senior managers and specialists across three domains:
- UX Research (qualitative and quantitative)
- Customer Voice Programs (VoC and Preview Programs)
- Product Telemetry and Analytics Enablement
- Shape strategic insights that influence product vision, roadmap prioritization, and go-to-market strategies
- Drive insight accessibility by building dashboards, training programs, and self-service tools to democratize data across the org
- Represent the customer in executive conversations, bringing clarity, context, and conviction to decision-making forums
- Establish consistent practices and infrastructure to scale research and telemetry operations
- Collaborate cross-functionally with Product, Engineering, UX, Product Ops, Marketing, and Support
Our take
Alteryx brings a suite of tools to automate data driven processes on a large scale, massively speeding up data based procedures. The system also uses AI to analyse data and provide insights to enable rapid decision making.
What Alteryx does differently from other data science tool developers is focus on the accessibility of its software, taking a low code/no code approach. This allows for greater collaboration between people with differing skill sets, speeding up processes for its users.
The business has made some strategic partnerships over time, most notably with Snowflake and Blue Prism. And with AI becoming more, Alteryx is projected to make major inroads in its market as more companies turn to automated solutions for data analysis.
Steph
Company Specialist at Welcome to the Jungle
Insights
51% employee growth in 12 months
Company
Funding (last 2 of 4 rounds)
Oct 2015
$85m
SERIES C
Oct 2014
$60m
SERIES B
Total funding: $217m
Company HQ
Irvine Business Complex, Irvine, CA
Leadership
Dean Stoecker
(Executive Chairman)Dean began his career as a Sales Manager at D&B and Strategic Mapping for 6 years, before working as CEO of SRC for 13 years. In 1997, he co-founded Alteryx, serving as CEO from 2010, and has been Executive Chairman since 2020.
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