Director of Strategy & Operations, Moveworks
$230-261k
+Equity
More information about location
Enterprise-built conversational AI platform
Open for applications
Enterprise-built conversational AI platform
501-1000 employees
Open for applications
$230-261k
+Equity
More information about location
501-1000 employees
Company mission
To make getting instant help at work effortless for employees.
Role
Who you are
- 5+ Years of Relevant Experience: Including at least 2 years in management consulting, finance, business operations in a technology company, or similar fields
- Strategic and Analytical Mindset: Ability to think from first principles, dig deep into data, and iterate quickly to deliver results
- Outcome Orientation: Proven track record of being scrappy and resourceful to achieve desired outcomes
- Interpersonal Skills: Easygoing style with the ability to build trusting relationships across a wide range of stakeholders
- Adaptability and Experimentation: Ability to pivot as necessary, taking an experimental approach to new problems, refining methods, and learning from results
- Hands-On Execution: Willingness to roll up your sleeves and lead the charge in building initial versions of new initiatives, setting the stage for scalable growth
- GTM Experience in Tech: Proven background in sales and marketing strategy in B2B technology-focused environments
- Data-Driven Approach: Strong analytical skills and familiarity with data tools and metrics that enable informed decision-making
What the job involves
- Develop and Execute Sales and Marketing Strategies: Collaborate with sales, marketing, and product teams to create and implement effective GTM plans that drive revenue growth and increase rep productivity
- Lead Cross-Functional Strategic Initiatives: Drive high-priority projects across various departments, ensuring alignment and effective execution to achieve strategic objectives
- Design and Optimize Operational Systems: Develop, manage, and refine operational and analytical processes to enhance efficiency and support Moveworks' growth
- Tackle Ambiguous Challenges: Address open-ended questions by developing and iterating on solutions that drive business outcomes
- Example projects may include: Improving Rep Productivity, Create GTM motion for new product launches, Developing a framework for evaluating efficacy of marketing channels to align investment
- Eventually spin out to take on full ownership of a given role, team, or opportunity in Moveworks
Our take
Moveworks provides IT service and helpdesk support through an AI-driven chatbot. Its system utilizes information about an employee, such as their role and seniority level, to deliver the correct information or carry out processes. Moveworks claims to solve 30% of IT support tickets within weeks of implementation.
In 2024, Moveworks opened a data center in Australia and its service has seen strong uptake from large enterprise-level companies, where IT teams deal with hundreds of requests at a time, helping to minimize backlog and gain back employee time. As more and more workers move from office to home or hybrid, IT support requests have boomed, opening up the opportunity for Moveworks to expand its client pool and provide solutions to help with this change.
Competitors such as Electric offer similar automated IT support services, but Moveworks has invested heavily into creating an AI system that is conversational and easy to use. Automated solutions with machine learning capabilities can also identify cost-saving opportunities. When unused software licenses are estimated to cost companies billions of dollars a year, there is money to be made by identifying and removing these avoidable costs through AI.
Steph
Company Specialist at Welcome to the Jungle
Insights
97% employee growth in 12 months
Company
Funding (last 2 of 3 rounds)
Jun 2021
$200m
SERIES C
Nov 2019
$75m
SERIES B
Total funding: $305m
Company benefits
- Fully paid medical, dental, and vision coverage with no premiums
- Fully paid short-term disability, long-term disability, and life insurance
- Free daily meals
- Unlimited PTO
- Unlimited paid sick days
- 16 weeks of 100% paid parental leave
- Medical, family care, and military leave
- Competitive salary — we’re one of the best-paying companies in the Bay Area
- 401(k) with matching
- Equity and stock options
- Commuter and parking benefits
Company HQ
Mountain View, CA
Leadership
Bhavin Shah
(CEO)After an MA at Stanford, Bhavin worked as a Director at LeapFrog Enterprises before co-founding Gazillion after 5 years in 2005. They left their CEO role at Refresh to co-found Moveworks in June 2016.
Vaibhav Nivargi
(CTO)Vaibhav started their career as a Stanford University Research Scientist before working for Aster Data as a Software Engineer. Having started ClearStory Data in 2011, they co-founded Moveworks in 2016.
Varun Singh
(President)Varun worked for half a decade as SVP of Product at Sefaira before spending 2 years as Lead Product Manager at Facebook. They left in 2016 to co-found Moveworks.
Jiang Chen
(CTO of AI)Jiang took a PhD at Yale in Computer Science before working as a Columbia Research Scientist and spending 7 years at Yahoo! and Google. After a year at Airbnb, they co-founded Moveworks.
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