Graduate Customer Success Executive, Winnow
German + One European language
+ Eligible for Customer Success discretionary bonus scheme & Company stock options package
More information about location
2 days a week in office (Central London )
Digital tools driving improvements in kitchen production
Posted today
Digital tools driving improvements in kitchen production
101-200 employees
Posted today
+ Eligible for Customer Success discretionary bonus scheme & Company stock options package
More information about location
2 days a week in office (Central London )
101-200 employees
Company mission
To connect the commercial kitchen, create a movement of chefs, and inspire others to see that food is too valuable to waste.
Role
Who you are
- We are looking for a passionate and driven Customer Success Executive to join our Operations team in London - helping businesses implement our SaaS technology, reduce waste, and drive lasting change
- This role might suit someone looking for their first permanent opportunity,
- If you are a driven, tri-lingual, entrepreneurial candidate with strong problem solving skills who is excited about supporting exciting projects and delivering outstanding results, we would love to hear from you
- A recent graduate or early-career professional eager to kickstart a career in sustainability, SaaS, and customer success
- Fluent in English and German plus one additional European language (Dutch, French, Spanish, Italian, etc.)
- Excellent communication and relationship-building skills
- Ability to interpret data, identify trends, and make strategic recommendations
- Thrives in a fast-paced, high-growth environment
- Excited to work for a company that is making a real-world impact
- If you’re excited about sustainability, technology, and working with global clients, we’d love to hear from you! Apply now and help us build a future where food is valued, not wasted
What the job involves
- The Operations team are responsible for the onboarding and implementation of our technology across new customers, as well as ensuring ongoing success once the system is up and running on client sites
- The team manage the processes, systems and controls which enable our business to successfully scale and grow
- The team continually review these processes to provide innovative enhancements to achieve operational excellence, which in turn enables our clients to meet their strategic objectives
- This is an exciting opportunity for a graduate or early-career professional to play an instrumental role on implementing our technology in our growing markets in Europe
- As a Customer Success Executive, you will be helping our clients on-board, implement, drive food waste reductions and sustain change through our technology:
- Build exceptionally strong relationships with clients ensuring they are bought in to making the Winnow system successful
- Manage the process of smoothly onboarding customers, train multi-disciplined teams to use Winnow both in person, in central training locations and remotely
- Keep clients engaged by working with them to ensure their waste reduction targets are met through monitoring site performance and using Winnows’ insights
- Proactively analyse client reports and troubleshoot with the client where needed
- Manage KPIs jointly with the client and Winnow's senior team members to ensure that the system is delivering a strong business case, implementing changes where necessary
- Identify opportunities to improve processes, customer’s experience and product
- Support our front line tech and customer support team with clients enquiries where required
- Mission-driven work: Help solve one of the world’s biggest sustainability challenges
- Tech and AI-powered: Work with cutting-edge technology and gain hands-on experience with AI-driven SaaS solutions
- Global exposure: Work with major global brands in hospitality and food service
- Skill development: Develop expertise in customer success, data analysis and operations
- Early Finish Fridays - log off at 3 PM on a Friday if you have completed your tasks by then
Salary benchmarks
Our take
Food waste costs the hospitality industry over 100bn annually. Kitchens can waste up to 20% of food purchased, often equivalent to their total net profits. This is because chefs too often lack the necessary tools to accurately measure and manage waste. What gets measured gets managed, and by using data intelligently, kitchens can be made more efficient. This is what Winnow has set out to achieve.
The company has developed technology to help chefs achieve greater visibility in their kitchens and make better decisions that lead to dramatically reduced food waste and costs. It does this via the Winnow Waste Monitor, a set of smart scales, and an accompanying tablet app that lets kitchen staff easily log what food is thrown away. That data is then uploaded to the cloud, analysed by Winnow’s algorithm, and disseminated so that food waste can be reduced
The company has IKEA, Compass Group, and AccorHotels as customers, and estimates its clients are saving 4,300 tonnes of food waste annually by using Winnow. As well as helping kitchens to be more environmentally friendly, it also saves them money (restaurants are an industry where margins tend to be thin). With the growing trend towards sustainability and cutting down food waste, Winnow should have a growing market to expand into.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (last 2 of 6 rounds)
Jun 2023
$10m
SERIES C
Oct 2019
$12m
SERIES B
Total funding: $34m
Company values
- Equal parts head and heart: We’re both passionate and measured. We carefully balance the need for quick solutions and pragmatism with the ability to step back, take in the bigger picture and build for the long term
- Bravely honest: With each other, that means we’re a transparent organisation where healthy, respectful debate is encouraged. With our customers, we challenge them if we don’t think they’re achieving their goals, whether they be environmental or financial
- People of action: Done is better than perfect, and we learn by boldly doing then rapidly improving. We’re breaking new ground, so we know things might go wrong. But we judge ourselves and each other on our reaction and our resilience
- Bound by food: We’re a diverse bunch, but our belief in the value of food is the common thread in everything we do. With each other, we celebrate through our love and respect for food. With our customers, it means we work hard to develop creative tools to make it easy for chefs to value food
- Hungry and humble: Our product is revolutionary, our people are impressive, and we’re hungry for change. But, we’re just the catalyst for a bigger movement. We stay humble regardless of our success, and make chefs the heroes in this journey
Company HQ
Old Street, London, UK
Articles
Leadership
Mark Zornes
(Co-Founder)Graduated from INSEAD with an MBA in International Buisiness. Previously an Engagement Manager at McKinsey & Company.
Kevin Duffy
(Co-Founder)Graduated from INSEAD with an MBA in Business Administration and Management. Previously an Investment Banker at BNP Paribas, and a Consultant at Capco.
People progressing
Joined as a Customer Service Executive. Promoted to Client Implementation Manager after 2 years. Then promoted again to Director of Operations after 1.5 years
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