Collections Specialist, Klaviyo
$27.70—$41.54 USD / hour
3+ days a week in office
Intelligent marketing automation powered by customer data
Posted today
Intelligent marketing automation powered by customer data
1001+ employees
Posted today
$27.70—$41.54 USD / hour
3+ days a week in office
1001+ employees
Company mission
To give online brands direct ownership of their consumer data and interactions, empowering them to turn transactions with customers into long-term relationships—at scale.
Role
Who you are
- This role requires a strong understanding of financial processes, exceptional communication skills, and a proactive approach to resolving payment issues
- Bachelor's degree in a related field (Accounting, Finance, Business, Mathematics) or equivalent experience
- 3-5 years of experience within a software and/or technology company
- Experience in accounts receivable modules: NetSuite ERP, Stripe payment processing, Zendesk, and Salesforce
- Basic understanding of accounting principles
- SaaS industry experience
- Intermediate Excel skills (Pivot Tables, Index Match, Sum If, etc.)
What the job involves
- We are seeking a motivated and detail-oriented Business-to-Business Collections Specialist to join our dynamic finance team
- The Collections Specialist will be responsible for managing and facilitating the timely collection of outstanding payments from our business clients
- The successful candidate will play a crucial role in maintaining positive client relationships while ensuring the financial health of the company
- Contact and communicate with business clients via phone, email, and written correspondence to ensure timely payment of outstanding invoices
- Review and analyze accounts receivable aging reports to prioritize collection efforts and follow up on overdue accounts
- Negotiate payment plans or arrangements with clients to resolve outstanding balances while adhering to company policies
- Investigate and resolve any billing discrepancies or disputes that may be delaying payment, collaborating with internal departments as needed
- Maintain accurate records of communication, actions taken, and resolutions achieved in the collections process
- Establish and maintain strong relationships with business clients, acting as the primary point of contact for all collection-related inquiries
- Provide exceptional customer service, address client concerns, and ensure a positive overall experience while effectively managing collections activities
- Collaborate with sales and customer service teams to facilitate effective communication and resolution of payment-related issues
Our take
Klaviyo is a marketing firm helping growth-focused eCommerce brands drive more sales with super-targeted, highly relevant email, Facebook and Instagram marketing campaigns. From personalised newsletters to automated emails when customers abandon their shopping carts, the marketing automation platform makes it easy for businesses to capture, store, analyze, and predictively use their own data to drive measurable, high-value outcomes.
Klaviyo's CEO, Bialecki, believes that the main problem with e-mail marketing today is that there is a divide between two kinds of tools: analytics tools that help you understand what people are doing on a website, such as what products they are considering, and messaging tools that send them a marketing e-mail. Operating primarily within the retail and eCommerce industry, Klaviyo aims to solve this by offering a tool that brings together analytics and messaging. This allows companies to bring all of their first-party data into a single platform to get a deep understanding of their customers and then activate that data to deliver highly-targeted, personalised communications through email and SMS. In the process, Klaviyo's customers get a deep understanding of their consumers.
Klaviyo is a fast-growing company mainly due to its business model - the firm offers a concrete ROI for Klaviyo’s clients if the software persuades customers to make purchases by treating different types of customers differently. An IPO in 2023 has led to Klaviyo's release of Klaviyo AI, which empowers businesses to unlock revenue-driving opportunities and deliver exceptional customer experiences across channels. Still in its early days of public listing, it will be interesting to see how Klaviyo fares in the years to come.
Freddie
Company Specialist at Welcome to the Jungle
Insights
Few candidates hear
back within 2 weeks
46% female employees
4% employee growth in 12 months
Company
Employee endorsements
Opportunities to learn
"Not only we have a good stipend to spend on learning but we also have development days every quarter, where we can switch off and focus on the areas..."
Funding (last 2 of 6 rounds)
Aug 2022
$100m
LATE VC
May 2021
$320m
SERIES D
Total funding: $778.5m
Company benefits
- Private health care cover
- All full time employees receive equity
- Commuting allowance for when you do travel to the office,
- A very generous education allowance every year for you to spend on learning and development.
- Participation in Klaviyo ESPP
- Personal lifestyle allowance
- Flexible holiday scheme
Company values
- We always put our customers first.
- We are owners.
- We strive to make the world more equitable.
- We are ambitious.
- We are always learning.
- We collaborate radically.
- We are remarkable.
Company HQ
Financial District, Boston, MA
Articles
Leadership
Andrew Bialecki
(CEO)Previously CTO at RockTech, Senior Engineer at Performable, Lead Engineer at Applied Predictive Technologies and an SDET Intern at Microsoft
Ed Hallen
(Chief Product Officer)Currently an Advisor at Team Engine. Previously worked in Enterprise Business Development at Google, Summer Associate at Accel-KKR and Principal at Applied Predictive Technologies.
Salary benchmarks
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Diversity, Equity & Inclusion at Klaviyo
Katelyn Nnake (Director of Diversity, Equity & Inclusion)
- At Klaviyo one of our key values is "we strive to make the world more equitable"
- In 2024 over 75% of Klaviyos participated in a Klaviyo Resource Group
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