UX Design Lead, Resolve AI

Salary not provided

+ Equity with Early Exercise & QSBS Eligibility

React

CSS

HTML

Figma

Slack

Mid and Senior level

San Francisco Bay Area

More information about location

AI production engineer

Be an early applicant

AI production engineer

1-20 employees

B2BArtificial IntelligenceSaaSData AnalysisAutomation

Be an early applicant

Salary not provided

+ Equity with Early Exercise & QSBS Eligibility

React

CSS

HTML

Figma

Slack

Mid and Senior level

San Francisco Bay Area

More information about location

1-20 employees

B2BArtificial IntelligenceSaaSData AnalysisAutomation

Company mission

To make machines be on-call for humans, not the other way around.

Job

Company

Role

Who you are

4-8 years designing complex web apps (SaaS, data, dev-tools preferred) – experience in complex domains that builds confidence in dev-tools/engineering space design
AI-first mentality – you look for ways large-language models and intelligent automation can create novel, friction-free user flows, not just bolt-on chatbots
Triple threat capabilities – equally strong in interaction design, visual polish, and systems thinking
Speed and agility – can interview a staff-level SRE at 9 AM and push a refined prototype by lunch. Learn and iterate quickly
Technical fluency – speak Figma, HTML/CSS (Tailwind), and enough React to pair effectively with engineers
Startup DNA – love small teams, high ownership, ambiguous problem spaces, and tight feedback loops
Balanced craft mindset – care about craft but bias to ship. Week-long polish, not quarter-long perfection

What the job involves

Lead product design end-to-end – ideation, wireframes, polished mock-ups, interaction states, empty-states, the works
Run lean research – hop on calls, watch users debug incidents, extract insights fast, turn them into Figma in the same afternoon
Define & evolve our visual identity – color, typography, iconography, motion, marketing site, deck templates
Build the design system – tokens, components, accessibility, docs; partner with engineering to get it in code (Remix + Tailwind). Own the in-product design system across web, mobile, and Slack, including core components, visualizations, and layout patterns
Design key workflows and experiences – shape onboarding flows, administration interfaces, chat experiences, alert investigation, and Slack integrations. Drive alignment on "core journeys" before implementation begins
Partner with PM/Eng on roadmap – shape problems, tighten scopes, ship weekly
Champion customer empathy – set up usability sessions, synthesize feedback, and close the loop with customers and stakeholders
Be a design founder – hire/mentor the next wave, choose the tools, set the bar

Our take

Finding and fixing software problems can take mountains of time that engineers could otherwise be spending driving innovation. Resolve AI supplies a platform that can automate a good amount of this process, freeing up humans for more important or unique tasks.

Leveraging generative AI, Resolve's platform automates root cause analysis and incident response - and is able to cut mean-time-to-resolution by an impressive 80%. The AI handles all common alerts and actions, can understand code and capture changes without the need to be trained.

These capabilities mean that Resolve AI can automate a greater chunk of incident resolution that other tools, a fact that makes it stand out as a valuable investment. The company has raised substantial funding that will be used to grow its headcount and expand platform capabilities even further.

Freddie

Company Specialist at Welcome to the Jungle

Company

Funding (1 round)

Oct 2024

$35m

SEED

Total funding: $35m

Company HQ

Mission District, San Francisco, CA

Leadership

Spiros Xanthos

(Founder & CEO)

Previously SVP and General Manager for the Observability Business at Splunk. Was CEO and Founder at Omnition, started and ran Pattern Insight until selling it to VMware, and founded ezhome.

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