Customer Support Executive, EGYM
ÂŁ25-28k
2-3 days a week in office (Paternoster Square, London)
Smart fitness technology for gyms
Open for applications
Smart fitness technology for gyms
201-500 employees
Open for applications
ÂŁ25-28k
2-3 days a week in office (Paternoster Square, London)
201-500 employees
Company mission
To connect the dots between exercise and real health outcomes by partnering with fitness and health facilities worldwide to make workouts smarter, more efficient, and fun for everyone.
Role
Who you are
- Professional Experience: You have at least 2 years of experience in customer service
- Communication Skills: You possess excellent communication skills, both written and verbal, to engage effectively with our community
- Organizational Talent: You are organized and able to prioritize and manage multiple tasks in a fast-paced environment
- Attention to Detail: You are detail-oriented and diligent, ensuring accuracy in every interaction and record
- Mindset & Interest: You are a resilient problem-solver with a positive attitude and a genuine interest in health, fitness, and wellbeing
What the job involves
- Are you ready to hit the ground running in a flexible, fast-paced environment and contribute to the success of a growing company? We pride ourselves on outstanding support. As part of our Operations team based in London, you will play a key role in delivering the high service levels our clients expect while developing valuable skills across customer support, operations, and technology in the exciting fitness sector
- Multichannel Support: You provide professional, empathetic assistance via email, phone, and chat, utilizing tools like Zendesk or Intercom
- Effective Problem Solving: You troubleshoot account and billing issues to provide timely resolutions and maintain high customer satisfaction
- Customer Advocacy: You act as the voice of the user by escalating feedback and collaborating across teams to drive product improvements
- Operational Excellence: You maintain accurate records and follow guidelines while identifying opportunities to optimize team processes
- Knowledge & Growth: You contribute to self-service resources and support senior management with strategic operational projects
- Your training goal for your first 6 months
- Performance Excellence: You consistently meet the specific KPIs defined for your role, ensuring high standards of service and efficiency
- Tool & Process Knowledge: You are proficient in our CRM system and develop proactive suggestions for improving our tools and operational processes
- Network & Collaboration: You are an open-minded personality who builds trusting relationships within the team and is highly valued for your collaborative approach
Application process
- Upload your documents (CV, salary expectations and earliest possible start date) and specify the job ID #1955
- Contact: Marco Ohde
- For further information: https://career.egym.com
Salary benchmarks
Our take
EGYM is a fitness technology company that specializes in providing intelligent workout solutions to fitness and health facilities. By offering a suite of connected gym equipment and digital products, EGYM aims to enhance the exercise experience by making it smarter and more efficient.
The company's portfolio includes gym equipment, software and a corporate health network operation called Wellpass which boasts an impressive user base of over 20 million individuals. By offering this complete fitness technology ecosystem, EGYM enables owners and operators to offer a fully connected workout experience to their members and achieve measurable improvements to business.
With funding under its belt, EGYM has expanded to reach a wider range of gyms, further developed its corporate subscriptions, and invested in R&D. In 2026 it was announced the company would merge with Playlist, the owner of fitness booking service ClassPass, with the new company aiming to build the infrastructure to power the "world’s most meaningful in-person wellness experiences".
Kirsty
Company Specialist at Welcome to the Jungle
Insights
50% employee growth in 12 months
Company
Funding (last 2 of 8 rounds)
Sep 2024
$200m
SERIES G
Jul 2023
$240.7m
SERIES F
Total funding: $596.3m
Company benefits
- Development budget
- Internal trainings
- Flexible working hours
- EN & DE language courses
- 30 days of holiday
- Hybrid work model
- Corporate Benefits
- Company & team events
- Wellpass membership
- Inhouse gym
- Lease a bike
- Sabbatical
Company HQ
Union Station, Denver, CO
Leadership
Graduated from Ludwig Maximilian University of Munich with a Diploma in Business Administration. Previously worked as an Investor at Vantis, Demodesk, and Personio.
Florian Sauter
(CTO)Graduated from the Technical University of Munich with a Diploma in Electrical Engineering and Information Technology.
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