Manager of Technical Documentation, Crunchyroll
$148.1-185.1k
Plus performance bonus earning potential, paid annually
More information about location
3 days a week in office
Streaming service for anime and manga
Be an early applicant
Streaming service for anime and manga
1001+ employees
Be an early applicant
$148.1-185.1k
Plus performance bonus earning potential, paid annually
More information about location
3 days a week in office
1001+ employees
Company mission
To create experiences for anime and manga fans, and to enable them to connect through the content they love.
Role
Who you are
- We're looking for a curious, audience-focused documentation manager with experience leading a mid-sized team
- You will recognize challenges before they become problems and can hold on to multiple projects at the same time
- You are eager to support and grow existing team members into their best selves. You are also extremely well-versed in single-sourcing, content reuse, docs-as-code, AI-as-docs, and Agile methodologies and can identify opportunities where documentation can quickly resolve confusion for your audiences
- You have 7+ years' experience in writing focused on delivering complete documentation for complex products
- You have 4+ years experience managing teams
- You have experience writing for both hardware and software products
- You have experience with APIs, SDKs/APKs for streaming and gaming systems
- You experience with LLMs, GenAI, and how those tools can fit into the documentation lifecycle
- You are comfortable working with ambiguity and can incorporate changes to strategy and product priorities into multiple ongoing projects
- You are experienced with modern information architecture theory and working across multiple time zones
- We are looking for a technically experienced and curiosity-driven Documentation Manager to lead an existing team of passionate technical writers
What the job involves
- You will oversee the project lifecycle, style guide, tone of voice, information architecture, and all other aspects of the technical documentation ecosystem
- This includes docs-as-code content for external audiences and internal-only wiki-based content. You will also own the processes and ideology of how the tech docs team will evolve over time
- You will collaborate with Engineering, Technical Program Management, Product Design, and Product teams to identify documentation projects for the team, reporting on each documentation project to interested team members, and maintaining the velocity for the entire documentation team
- Oversee all in-flight documentation projects and prepare for next quarter's projects
- Review, understands, and comments upon documentation plans to define the scope and timelines for all documentation projects
- Support and guide technical writers as they complete their projects
- Engage in two-way communication with writers to understand and support their daily work
- Engage with multiple team members and documentation partners to envision the documentation roadmap and resolve issues as they arise
- Gather, analyzes, and reports on documentation viewing metrics
- Be a documentation advocate and evangelist
- Provide an overarching view of the technology for internal and external audiences
- Participate in reciprocal review cycles where all parties are comfortable giving and receiving feedback
- Be the editor-in-chief of all documentation produced by the Tech Docs team
- Engage in formatting, editing, and quality assurance on own work and the work of others
- Ensure that consistency, clarity, and quality are a part of their daily lifestyle
- In the role of Manager, Technical Documentation, you will report to the VP, Technical Program Management
- The Technical Documentation team sits in the heart of the engineering organization. We are content creators, editors, curators, information architects, taxonomists, and AI prompters, usually all within a single day!
- We work with engineers, product managers, product design, and other team members to create and curate detailed documentation that educates, thrills, and enhances our Knowledge Sharing culture
Our take
In recent decades, anime - encompassing Japanese, Korean, and Chinese animation 0 has transitioned from a niche interest to a formidable industry, boasting a global market worth approximately $30B. Despite this growth, distribution has historically posed challenges, with series and films often reaching overseas audiences through disparate channels, if at all. Crunchyroll emerged to address this issue by consolidating the largest collection of anime into a single streaming service.
Sony's acquisition of Crunchyroll in 2021 for $1.75B expanded the platform's reach, integrating Sony's extensive animation library into its offerings. this move also positioned Crunchyroll for heightened competition against streaming giant Netflix, known for its substantial investments in anime production and acquisition. Currently, Crunchyroll maintains an unrivaled library of anime content, boasting over 44,000 episodes that have attracted over 0M paying subscribers.
While Crunchyroll initially offered a free, ad-supported tier to its vast community, it appears poised to phase out this option, transitioning to a subscription-based model for all new series. Despite this shift, the platform has implemented a global reduction in fees to stimulate subscription uptake. The success of this strategy remains to be seen, but past experiences with companies like Hulu suggest that it may drive subscription growth and mitigate piracy
Steph
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (2 rounds)
Mar 2010
$0.8m
EARLY VC
Feb 2008
$4.1m
SERIES A
Total funding: $4.9m
Company benefits
- Receive a great compensation package including salary plus performance bonus earning potential, paid annually
- Flexible time off policies allowing you to take the time you need to be your whole self
- Generous medical, dental, vision, STD, LTD, and life insurance
- Health Saving Account HSA program
- Health care and dependent care FSA
- 401(k) plan, with employer match
- Employer paid commuter benefit
- Support program for new parents
- Pet insurance and some of our offices are pet friendly!
Company HQ
Lucerne - Higuera, Culver City, CA
Leadership
Kun Gao
(Co-Founder)Co-founded Crunchyroll in 2006 and served as CEO/General Manager/Board Member until 2018. Previously the founder and CTO of Frappr.com as well as a Product Engineer at HOT or NOT.
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