Experienced Content Designer, Plaid

• 6+ years’ experience as a content designer, content strategist, or UX writer writing for digital-first consumer experiences
• Experience leading complex, multi-phase content strategies to create customer- and user-centric product experiences
• Being impact-oriented, and knowing how to measure the success of your work through KPIs
• Ability to work autonomously, making prioritization calls and proactively identifying opportunities for greater content and design impact
• Strong collaboration skills to work side by side with product designers, researchers, brand designers, and cross-functional partners
• Comfort using design software (e.g., Figma, InVision, Sketch) to present solutions visually, lead collaboration sessions, etc

Desirable

• Our Design team is made up of Product Designers, Brand Designers, Researchers, Operations and Design Systems. We are excited to have a Content Strategist join our mix of Design experts
• We’re looking for an experienced Content Strategist to join our Design team
• You’ll play a critical role in creating a clear, cohesive, content-led experience as customers and users navigate interacting with our products
• You’ll team up with Product Designers, Product Managers, Researchers, and Engineers to envision the future of our voice and tone within our products, and work closely with Brand Design and Marketing to bring our brand narrative to life through in-product writing
• You’ll also oversee the development of content principles, partner with Design Systems on a content system, and have the opportunity to help grow a first-class content practice within a growing design function
• Working with PMs, Engineers, Product Designers, and Researchers to build best-in-class experiences for our Customers and Consumers
• Collaborating closely with Brand Designers and Marketing to develop a consistent voice and tone from external communications through our product experiences
• Prioritizing the highest-impact content design opportunities and proactively propose new ways to approach content in those areas
• Developing the strategy, principles, and information architecture to enable our Design teams to bring content-driven vision to life
• Bringing excellent craft and a unique voice to our product writing
• Contributing to our content system and partnering closely with the Design Systems team
• Coach Designers and xfn partners on how to use our content system
• Building trust with customers and users and helping reinforce their feeling of being in control of their privacy