Senior Linux Automation Engineer, ServiceNow
$126.7-215.4k
+ Equity (when applicable), variable/incentive compensation and ESPP
More information about location
Cloud-based digital workflows for enterprises
Be an early applicant
Cloud-based digital workflows for enterprises
1001+ employees
Be an early applicant
$126.7-215.4k
+ Equity (when applicable), variable/incentive compensation and ESPP
More information about location
1001+ employees
Company mission
To transform IT to revolutionise the enterprise.
Role
Who you are
- This position requires passing a ServiceNow background screening, USFedPASS (US Federal Personnel Authorization Screening Standards)
- This includes a credit check, criminal/misdemeanor check and taking a drug test. Any employment is contingent upon passing the screening. Due to Federal requirements, only US citizens, US naturalized citizens or US Permanent Residents, holding a green card, will be considered
- The ideal candidate will have experience producing infrastructure-centric code for a production environment
- This role also requires senior-level skills and background in systems administration and engineering, understanding of the components of a cloud infrastructure including hardware platforms, OS, applications, databases, networks, web and application servers
- Prior experience in Site Reliability Engineering/DevOps and managing large-scale server infrastructure at a cloud computing or MSP setting is highly desirable
- Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving
- This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry
- 4+ years of experience with Linux (RedHat and/or CentOS)
- 4+ years development experience with Python, Java, or similar object-oriented languages
- Practiced in AI-enpowered coding with tools such as Windsurf
- Strong understanding of software engineering fundamentals (data structures, algorithms, design patterns)
- Development experience on the ServiceNow Platform would be a big plus
- Experience with performance and availability monitoring, analysis, and configuration management platforms (e
- G
- Nagios/Icinga, Cacti, Ansible, Puppet, cfengine, chef, Splunk, Logstash) is desirable
- Familiarity with PostreSQL, MySQL, MariaDB, or similar technologies; proficiency preferred
- Senior-level skills and experience with service troubleshooting in a production environment covering web front-end, Systems, Databases and Networks
- Understanding of ITIL v3 framework and how it applies to incidents, problems and change
- Excellent communication skills and the ability to work well in a collaborative team environment
What the job involves
- This position will include supporting our US Federal customers
- As a key member of the Systems Administration team within Global Cloud Operations, you will be responsible for the administration and operations of the global cloud infrastructure that runs our SaaS product
- This role has a specific focus on development skills to help deliver tools and resolutions through code
- This is an opportunity to be at the core of running a Cloud platform that scales to millions of users!
- The Cloud Operations team is responsible for ensuring the availability and efficiency of the server infrastructure that runs our SaaS platform while consuming and deploying products that have been newly developed by engineering teams
- You will be working closely with engineers and developers across the company
- Contribute to Configuration Management and Infrastructure as Code for ServiceNow’s global private cloud
- Develop tools in Python, bash, and JavaScript to replace manual work and improve customer maintenance experience
- Foster a culture of continuous learning and improvement by sharing best practices in engineering and quality
- Drive enhancements and bugfixes for large-scale automation projects such as patching, provisioning, and kickstart domains
- Design and implement procedures to accomplish maintenance where automation and tooling cannot; drive resolution of root causes with internal team members
- Prepare new ServiceNow products and services for production readiness with design review, feedback to engineering teams, training, and testing
- Support the operation of a wide variety of infrastructure services, including Machine Learning and Prediction, Cloudera Big Data clusters, Kafka and RabbitMQ messaging, database encryption, E-Mail infrastructure, DNS, Puppet, NGINX, Kubernetes, RHOSP, and more
Our take
ServiceNow provides cloud-based solutions that define, structure, manage, and automate services for enterprise operations, transforming old, manual ways of working into modern digital workflows. The company was founded in 2004 with a vision to build a cloud-based platform that would enable regular people to route work effectively through the enterprise.
Much as Salesforce enables a company to manage its external clients by keeping a record of all contacts and interactions, ServiceNow promises an internal system to meet the needs of employees. It has succeeded in claiming half the market, setting itself apart from legacy IT service-management software players like BMC Software, Hewlett Packard Enterprise, Cherwell Software and CA Technologies.
The company's success comes from two product traits: simplicity and customisability. ServiceNow's IT tools don't require the IT department to set them up. Once running, they offer a single collection centre for requests, data points and checklists, all of which can in turn be analysed by algorithms to predict needs, flag concerns and measure efficiency.
The company has more than 7500 customers, including 80% of the Fortune 500 list of the United States' largest corporations. ServiceNow now looks to increase its revenue threefold in upcoming years and has entered into a 5-year partnership plan with Visa, beginning with the launch of a Visa-integrated dispute resolution solution for issuers. The company is prioritising organic growth over mergers and acquisitions, with a target revenue of $15 billion, something which its Visa partnership will no doubt aid in achieving.
Freddie
Company Specialist at Welcome to the Jungle
Insights
16% employee growth in 12 months
Company
Funding (last 2 of 6 rounds)
Mar 2012
$11m
GROWTH EQUITY VC
Feb 2012
$17.9m
GROWTH EQUITY VC
Total funding: $83.8m
Company benefits
- Commuter benefits
- Annual learning stipends
- Work from home opportunities
- Generous family leave
- Matched donations
- Flexible PTO
- 401(k) matching
- Paid volunteer time
Company HQ
Santa Clara, CA
Leadership
Fred Luddy
(Founder & Chairman Of The Board)Previously Software Developer at Amdahl Corporation for 4 years and CTO at Peregrine Systems for 13 years.
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