Senior Conference & Events Manager, Convene
Plus bonus scheme
Digital and hybrid work experience solution
Be an early applicant
Digital and hybrid work experience solution
201-500 employees
Be an early applicant
Plus bonus scheme
201-500 employees
Company mission
To elevate the way people meet, work and live by reimagining what “a workday” means for today's most innovative organizations.
Role
Who you are
- What We Look For:
- Commercial & financial management:
- Assisting in the running a profitable venue to help towards the company vision
- Operational management:
- Understanding and managing the Client Service and Conference Service departments and teams
- Client management:
- Maintaining excellent client relations to ensure a successful venue
- Leadership:
- Build and maintain an excellent team to deliver the best service
What the job involves
- We are looking for the master of the "big picture" who also happens to have the eye for detail
- As our Senior Conference & Events Manager or Senior Operations Manager as we call it you'll be the go to for all things operations and events
- This isn't just about ticking boxes; it’s about leading the charge in creating seamless, "wow" moments for our clients and their guests while keeping the engine room running like a well-oiled machine
- From the high-stakes energy of live corporate events to the behind-the-scenes magic of maintenance, you’ll be the go-to leader making sure every square inch of our space shines
- If you’re a pro at juggling logistics, inspiring a diverse team, and turning "good" feedback into "where do i sign for next year" status, we want to meet you
- Whilst we work in the world of events our operations are usually Monday-Friday, flexibility is key in our world!
- Overall responsibility for the Events Operations
- Responsible for the Events operations team and Conference Services Team in all aspects of the operation
- Manage the external cleaning contract with monthly review and consistent monitoring
- Manage and drive forward the yearly, monthly and unplanned maintenance requirements
- Ensure that each department works to maintain the highest standards of delivery and customer service in accordance with the company’s standards of performance policy
- Constantly monitor and review of Front of House operations systems, implementing improvements as appropriate
- To review and manage the Health & Safety of the venue
- Direct management of the Events operations team and Conference Services Team and oversee staff rotas
- To ensure effective communication between all FOH departments and with the wider venue
- Deliver the highest levels of customer service across all events
- Constantly seek and monitor client feedback, ensuring that records are being kept up to date
- Manage and act upon feedback by providing action plans for improvement
- To ensure any complaints are dealt with professionally
- To achieve 90% result in Venue Verdict customer feedback and 9-10 Net Promoter score
- Possess a clear understanding of the company business plan and be responsible for ensuring that all targets relating to FOH are keep in line with the overall objectives
- Ensure that all tracking and stock control systems are in place with effective stock rotation and monthly counts
- Control purchases order systems with operations
- Manage all invoicing and inventory
- Labour management, ensuring we have the right people in the right places
Salary benchmarks
Our take
Convene provides co-working space and meeting locations inside office buildings. It was founded to change the way people meet and work, and also to revolutionise how office buildings offered hospitality services to tenants.
Convene's revenue decreased by over 60% in 2020, after the pandemic disrupted its in-person events. In response to this, the company has diversified into the video meetings market. It hosts virtual and hybrid events that more closely resemble the feeling of attending a live business conference. Users can attend the conferences online and interact with the speakers, the hosts, and other attendees in private video chats.
Convene has done well to navigate the macro challenges and reinvent itself, but there will be more challenges to come; Convene also operates in a market with big players, such as Zoom. However, in 2023, the company acquired etc.venues, widening Convene's net to the UK and establishing it as one of the largest premium and event venue companies in the US and UK with 38 locations across the two countries. The goal now is to generate a revenue of $100 million a year by 2025 and it hopes its virtual operations will form a larger percentage of this.
Steph
Company Specialist at Welcome to the Jungle
Insights
-8% employee growth in 12 months
Company
Funding (last 2 of 5 rounds)
Jul 2018
$152m
SERIES D
May 2017
$68m
SERIES C
Total funding: $265.5m
Company benefits
- Convene employees have access to comprehensive insurance plans and benefits so they can stay healthy and have access to resources they need, so they can lead a full life at and outside of work
- Employees have access to generous paid time off, including paid holiday breaks and birthday PTO – promoting work life balance and wellness
- A robust calendar of programming dedicated to employee resource groups, along with an active mentorship program aimed to elevate diverse voices
- Enabling those that want to give back or grow, we offer an annual application-based paid sabbatical program to those that want to invest in their communities
- Immense catalog of online learning opportunities and weekly live sessions focused on leadership development and skills-based training
- We’re a remote-first company, and if the role allows, we support our employees as they work from wherever they feel most comfortable
Company HQ
Midtown South, New York, NY
Leadership
Ryan Simonetti
(CEO & Co-Founder)Ryan worked at Lehman Brothers in Real Estate from 2005 to 2006 before spending 3 years at Gramercy Capital Corp. He left this role in September 2009 to co-found Convene the following month, serving as CEO since 2013.
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