Account Manager, Feedr
£35-45k
Commission & Bonus
3-5 days a week in office (Shoreditch)
Healthy, delicious food delivered to the workplace
Job no longer available
Healthy, delicious food delivered to the workplace
21-100 employees
Job no longer available
£35-45k
Commission & Bonus
3-5 days a week in office (Shoreditch)
21-100 employees
Company mission
To revolutionise corporate catering by delivering innovative, tailored meal solutions that meet the needs of the modern workplace.
Role
Who you are
- Experience managing client relationships and proven track record of engaging and growing client accounts in a relevant sector (examples could include food or hospitality, SaaS in a relevant B2B2C environment)
- 2+ years work experience in relevant roles, suitable graduates will be considered
- Agile problem solver who thrives in high pressure situations and in a fast paced, collaborative environment
- An expert in time management
- Excellent communication skills and relationship management - you will be connecting with clients constantly and you need to be well-spoken and meticulous in your communications
- Great listening skills and ability to understand complex customer needs
- A natural curiosity around the power of using data to inform decision making coupled with strong data analysis skills and CRM experience . Experience with Excel, Hubspot (or equivalent)
- Passionate about food, nutrition and wellness
- Proficient with technology and sharing product ideas.
Desirable
- Previous experience in a start-up/rapidly scaling business is a bonus
What the job involves
- Own your own book of clients and be responsible for retaining and growing their business
- Responsible for the upsell & cross-selling to new and existing clients
- Able to leads on Key Accounts + and more complex clients, and manage own enterprise clients with support of wider team
- Inspire and educate Feedr prospects on the value of our platform versus traditional catering channels
- Work with clients to find the right meal plan through creative and market leading solutions
- Lead on creative ways to solve our customers' food requirements, coming up with delicious food recommendations for them on a regular basis. Build menu plans for clients and support with meal and vendor recommendations for bespoke events
- Work closely with operations and customer service team to ensure an excellent all-round customer experience and leading on cross functional projects
- Manage implementation for new clients, training and education on the technology implementation for both clients and end users
- Identify product pain points with customers, and share back to the product development team
- Collaborate with the Marketing team to align on unique outreach, event strategies, sponsorships, and Mailers
Application process
- Short intro call (15 mins)
- Video interview or in person
- Meet the wider team
Salary benchmarks
Our take
Acknowledging that the B2B food delivery market has fallen way behind B2C in terms of digitisation, Feedr is targeting an estimated £4.7bn contract catering market. Adopting a B2B2C model, Feedr attracts companies to sign up and subsidises the meals their staff order as an additional perk to boost employee well-being. This also forms part of the company’s talent recruitment and retention strategy.
In addition, Feedr differentiates itself by curating a set of tailored menus based on the user’s order history, aiming to elevate the quality of breakfast, lunch and dinner orders. On top of that, the restaurants and caterers Feedr works with are low-impact on the planet and quality-assured by the company.
Feedr started off operating in London, and after being acquired by Berlin company EatFirst, is ready to expand its service to new geographical areas. Though it's working against a crowded B2C market, Feedr is the only B2B2C model food provider, a low-admin, hassle-free alternative for busy companies. And its partnership with EatFirst will no doubt elevate its presence as it looks to expand.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (2 rounds)
Nov 2018
$2.1m
EARLY VC
Jun 2018
$0.8m
SEED
Total funding: $2.8m
Company benefits
- 30 days annual leave
- Salary sacrafice pension scheme
- Remote working budget
- Learning & development budget
- 6 days per year to put toward your professional development
- Volunteer days off
- In office Gym
- Subsidised lunch through our Cloud Canteen platform for every day you’re in the office
- Eyecare vouchers
- Hybrid working policy with two days per week working from home
- Subsidised Tuesday breakfasts
- Cycle to Work & tech schemes
- Access to hundreds of discounts and offers on our employee benefits platform
- Salary sacrifice child care
Company values
- Stronger together: We are a team of experts that know our market, and we trust in each other to deliver. We combine our strengths to overcome challenges and achieve extraordinary results
- Driven to make a difference: We share a passion to make a difference. We care deeply about the value we create. We ensure that every effort contributes to shared success
- Do the right thing: We’re guided by our responsibility towards our clients, partners and to each other. We do the right thing, even when no one is looking
Company HQ
Old Street, London, UK
Leadership
Katie Fenton
(Co-Managing Director)With an extensive background in hospitality, Katie is Co-Managing Director leading Feedr’s operations, finance, marketing and events.
Sarah Mullan-Wyld
(Co-Managing Director)Sarah’s been with Feedr for 7 years and is now Co-Managing Director. With a background in sustainable food, she leads sales and customer success, driven by a passion for amazing workplace food.
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