Technical Flex Support Specialist, Motorola Solutions

• High School Diploma or equivalent
• 2+ Years of Technical Support experience is required
• Proven hands-on experience in a dedicated technical support role
• Strong knowledge of Windows and/or Linux operating systems
• Experience with troubleshooting both hardware and software
• Familiarity with networking concepts and protocols (e.g., TCP/IP, DNS, DHCP)
• Experience supporting mobile devices (iOS, Android)
• Excellent problem-solving and troubleshooting capabilities
• Strong verbal and written communication and interpersonal skills
• Ability to work effectively both independently and within a team environment
• Ability to manage and prioritize multiple tasks simultaneously
• Demonstrated commitment to customer service excellence
• Legal authorization to work in the U.S. indefinitely is required. Employer work permit sponsorship is not available for this position
• Must be able to obtain background clearance as required by government customers

Desirable

• Motorola Solutions, Inc. is a leading provider of software solutions for public safety agencies nationwide. The MSI Centralized Managed and Support Operations is dedicated to providing high-quality support experiences for mission-critical customers, enabling them to accomplish their mission of keeping our communities safe
• We foster a purpose-driven culture where team members feel good about coming to work and contributing to a product that truly matters
• The Technical Flex Support Specialist is responsible for providing post-sales customer support for the MSI Flex Computer Aided Dispatch solution
• This involves answering technical questions and resolving technical issues for customers running the Flex proprietary software in Windows and Linux environments
• Supporting other MSI products may also be required. This role requires an adaptable, customer-service-oriented professional who can manage diverse technical challenges, ensuring efficient support delivery and high user satisfaction