Senior Customer Success Manager, Kpler
Real-time trade intelligence tools for global markets
Job no longer available
Real-time trade intelligence tools for global markets
501-1000 employees
Job no longer available
501-1000 employees
Company mission
To facilitate efficient and sustainable trade through the provision of state-of-the art, technology-led data, analytics and market insight.
Role
Who you are
- +4 years customer success management experience preferably in Fintech, Energy, shipping, or working for a data provider with experience in particular or the financial sector ranging from banks to hedge funds, asset management firms etc
- Experience managing large portfolios (>$4M ARR)Outgoing, personable and a client-focused person
- Has the ability to articulate technical concepts with both technical and non-technical audiences. Experience with programming languages is not mandatory to this role however experience working with APIs, Data structures and other technical concepts is greatly advantageous
- Someone who is empathic, listens and understands the customer’s needs through strong relationship building
- Capable of adapting to the needs of users in financial firms, ranging from banks to hedge funds and/or physical trading houses/energy majors
- Genuinely care about your clients and take ownership of projects
What the job involves
- You will be responsible for managing a portfolio of clients from the financial industry, leveraging your experience in the sector to build strong relationships, drive engagement, and deliver value. This is only possible by understanding the customers’ needs and by having an outstanding knowledge of the Kpler offering
- To always maintain a meaningful level of engagement with clients and be the key point of contact for inquiries
- Coach users to be experts on our terminal, Excel add-in, API and data integration
- Identify upsell and cross-sell opportunities by understanding client needs and business goals
- Proactively recommend solutions that add value and enhance client success
- Proactively align client’s goals with Kpler’s
- Help to continuously improve the Kpler Customer Success process (knowledge base articles, internal tools, support FAQs, etc.)
- Ensure that appropriate client contacts, documentation, reviews and projects are added to Salesforce and are up-to-date
- You’ll be in touch with clients every day either by email, phone, video calls and face to face to help them in a myriad of topics (product usage, new features, support, etc) while always taking into account their individual needs
- To enable the client to use the solution at its maximum potential, you’ll need to liaise with different teams at Kpler, such as Sales, Product or Engineering
Salary benchmarks
Our take
Even as more and more industries digitise, processes in legacy industries such as trade remain relatively archaic – with commodity markets running on incomplete, dispersed and sometimes inaccurate information. Kpler, founded in 2014, brings data technology to trade, in order to make the space more efficient and sustainable.
Kpler is the leader in its field, claiming ten times the revenue and commercial footprint of its nearest competitor. The company supplies real-time, transparent data on commodity markets, as well as actionable insights for those acting in the industry. Partnerships with leading data providers and analytics firms have bolstered Kpler’s offerings to cover a range of markets across the trading space, cementing its leadership as a provider of commodity market data.
On top of this, the company has secured massive funding for its continued expansion, received atop already impressive growth and between 2022 and 2023, acquired five companies. The investment is being used to make more smart acquisitions, of note within the growing maritime analytics and logistics market, hire talent, and accelerate development to ensure it remains at the forefront of its field.
Steph
Company Specialist at Welcome to the Jungle
Insights
92% employee growth in 12 months
Company
Funding (1 round)
Apr 2022
$220m
GROWTH EQUITY VC
Total funding: $220m
Company benefits
- Hybrid working environment: Work in office spaces at central locations, sponsored co-working hubs or in a full-remote set-up.
- WFH monthly allowance: We provide top of the range office equipment along with a set-up budget for whatever you need. Along with a monthly allowance for electricity and wi-fi.
- Health insurance coverage: We offer health insurance coverage for employees to ensure you are always safe and healthy.
- Time-off when you need it: Global maternity, parental, medical, festivals, and compassionate leave policies aligned to the contemporary needs of the family, and individual choices.
- Regular outings and social events: We hold regular events (online and on-site) for staff to socialise and interact with each other in the team.
Company HQ
Etterbeek, Brussels
Leadership
Jean Maynier
(Co-Founder & CTO)Non-Executive Director at Spark Commodities. Co-founder and former CEO of eCO2Market. Previously a System Adviser at CDPQ, with experience as a Business Analyst.
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