Customer Success Technical Architect, Confluent
Data streaming platform
Open for applications
Data streaming platform
1001+ employees
Open for applications
1001+ employees
Company mission
Founded by the team that built Apache Kafka, their mission is to make managing Kafka easy.
Role
Who you are
- Demonstrated success in Customer Success, Customer Support or Professional Services function for a product/SaaS company with enterprise customers
- Strong desire to tackle hard technical problems and proven ability do so with little or no direct daily supervision
- Ability to learn new technology quickly, as well as a strong interest in doing so!
- Excellent communication skills and an ability to concisely explain tricky issues and complex solutions
- Experience with Java Virtual Machine (JVM) tuning and troubleshooting
- Experience with operating Linux, you know how to configure, tune and troubleshoot both RedHat & Debian based distributions
- Exceptional interpersonal communications capabilities demonstrated through a history of successful B2B infrastructure software development projects
- Project management experience, as you will need to be able to coordinate across various Confluent teams to ensure success for your accounts
- Bachelor level degree in Computer Science or an engineering, mathematics, or another quantitative field
- Ability to thrive in ambiguity in a fast-paced, deadline oriented start-up environment
- Demonstrated ability to manage multiple projects at a time while paying strict attention to detail and deliver results across multiple initiatives such as driving expansion, customer satisfaction, feature adoption, and retention
- Previous experience helping customers build solutions that use Apache Kafka alongside Hadoop, relational and NoSQL databases, message queues, and related products
- Prior experience working for a technology start-up
- Proficiency in Java and distributed systems
- This is a remote role with an expectation that you will travel at times for team meet ups and occasional client visits
What the job involves
- The Customer Success Technical Architect serves as the technical champion for our enterprise customers
- In this role, you will function as the primary point of contact for all technical, product and support questions on a day-to-day basis and will coordinate with the various Confluent teams to ensure that resources are leveraged efficiently to make your customers successful
- In this role, you will have the opportunity to build broad experience with Kafka, the Confluent Platform and work with a variety of organizations ranging from new start-ups to large enterprise customers
- Throughout all of these interactions, you will build strong relationships with customers, ensure exemplary delivery standards, and have a lot of fun helping our customers build state-of-the-art streaming data infrastructure alongside colleagues who are widely recognised as leaders in this space
- Champion and advocate for the customer within Confluent - you will be the voice of the customer and will have to coordinate between Confluent Sales, Product, Services, Support and Training teams to drive customer success
- Developing and presenting periodical customer reviews to Confluent senior management
- When necessary, roll up your sleeves and dig in to help address customer issues alongside Confluent Support Engineers and Core Engineering
- Leverage knowledge of your customers environments to assist Support Engineers and Professional Services teams in better serving your customers
- Leverage knowledge of your customers environments and use cases to influence the roadmap of Confluent products
- Complete analysis and present periodic reviews of operational performance to customer leadership
- Provide detailed reviews of service disruptions, metrics, detailed pre-launch planning
- Help to educate your accounts on best practices for using Confluent platform
- When necessary, recommend proactive measures to help customers avoid issues and to ensure customer success (e.g. professional services engagements, training sessions, on-site visits, etc.)
Our take
Confluent is a commercial company built on top of the open-source Apache Kafka project. Confluent and Kafka have developed a streaming data technology that processes massive amounts of information in real-time.
The streaming database technology was developed at LinkedIn as a way of moving massive amounts of messages. The company decided to open-source that tech in 2011, and Confluent launched as the commercial arm in 2014.
While the base open-source component remains available for free download, it doesn’t include the additional tooling the company has built to make it easier for enterprises to use Kafka. Confluent's value add is in those additional tools, including a cloud version of the product and a marketplace for sharing extensions to the platform.
Confluent expanded strategic partnerships with Microsoft and acquired Immerok, and in 2023 expanded its cloud platform. 2024 saw further product expansions with the launch of the Confluent Migration Accelerator, all exemplifying how the company is living up to its name by rocket-boosting the benefits of Apache Kafka integration for companies.
Steph
Company Specialist at Welcome to the Jungle
Insights
Few candidates hear
back within 2 weeks
27% female employees
14% employee growth in 12 months
Company
Funding (last 2 of 5 rounds)
Apr 2020
$250m
SERIES E
Jan 2019
$125m
SERIES D
Total funding: $455.9m
Company benefits
- Unlimited Holiday
- Delicious Food on us (twice a week)
- Life Insurance & Income Protection Insurance
Company values
- Earn Our Customers' Love - Our customers are the lifeblood of our business and our most important stakeholder. We strive to earn their love with everything we do
- To Build a Great Company, Build a Great Team - We believe that an important part of building a great company is making sure that our employees are the best they can be.
- Smart, Humble, and Empathetic - Our employees appreciate, benefit, and learn from working with other smart, humble, and empathetic people. We strive to hire those who care deeply about others and interact with empathy towards our customers, partners, and employees.
- Be Fired up and Get It Done - As much as we benefit from working with smart, humble, and empathetic employees, we also need to “get it done” to pursue our enormous market opportunity. We are in hyper-growth mode and are scaling to fill the demands of the market and our current and future customers.
- Tasteful not Wasteful - We want to invest in areas that matter the most -- in other words, spend “tastefully,” not wastefully. We believe that thoughtful spending is essential to building a high-quality business.
- One Team - It is critical that we act as and make decisions as a unified company, doing our best to optimize globally rather than locally. This means doing our best to avoid the misalignments that some companies can be prone to. It means recognizing that when employees and teams succeed, Confluent as a whole succeeds.
Company HQ
Mountain View, California
Articles
Leadership
Jay Kreps
(Co-Founder & CEO)Previously a Principal Engineer at LinkedIn.
Neha Narkhede
(Co-Founder & Board Member)Previously a Lead Engineer at LinkedIn and Oracle. They are an Investor/advisor for Gem, Block Party, Material Security, Abacus AI, Cortex Data, Yugabyte, Metaphor Data, Natalist, Common Room, and more.
Jun Rao
(Co-Founder)Previously a Senior Engineer at LinkedIn. Has a PhD in Computer Science from Columbia University.
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