Vice President of Customer Success, Leap Tools
AR visualisation platform
Be an early applicant
AR visualisation platform
101-200 employees
Be an early applicant
101-200 employees
Company mission
To revolutionize the retail experience and advance the frontiers of computer vision technology.
Role
Who you are
- With a track record of building and mentoring high-performing teams, you thrive in fostering a culture centred around excellence, accountability, and customer-centricity
- You are passionate about pushing the boundaries of a rapidly growing tech company
- Data-driven and insightful, you excel at leveraging KPIs to refine strategies
- Exceptional leadership skills with the proven ability to inspire, mentor, and develop a high-performing Customer Success team at a high-growth B2B tech company
- Proven track record of building and scaling customer success teams in rapidly growing SaaS organizations. The ideal candidate has contributed to scaling organizations from 250 to 500+ employees
- Proven success in driving customer satisfaction, retention, and revenue growth
- Ability to think both big-picture strategy and ensure the delivery of concrete tactics
- A data-driven mindset with experience leveraging customer data to inform strategy and decision-making
- Excellent communication and interpersonal skills with the ability to influence senior stakeholders and cross-functional teams
- Strong business acumen and ability to align customer outcomes with company objectives
What the job involves
- We are looking for a visionary VP of Customer Success with a proven ability to align strategic goals with exceptional customer outcomes
- Your collaborative approach ensures seamless partnerships across departments, translating into revenue growth
- Develop and execute the customer success strategy in alignment with company objectives
- Lead, mentor, and scale a high performing Customer Success team
- Foster a culture of excellence, collaboration, and customer-centricity within the Customer Success department
- Collaborate with key stakeholders in Sales, Product, and Marketing to coordinate efforts that drive revenue growth
- Focus on delivering an exceptional customer experience, ensuring consistent and high-quality interactions at every touch point
- Define and analyze key performance indicators (KPIs), drawing meaningful insights to guide the department’s overarching strategy
- Represent the voice of the customer at the executive table to influence product and service offerings
Application process
- Now: You upload your resume and complete a brief questionnaire
- Week 1: We arrange a video call with you to assess your abilities
- Week 2 or 3: You attend the second video interview soon after
- Week 3 or 4: You meet one of the founders
- Week 4 or 5: You receive an offer
Our take
Leap Tools is an AR visualization platform that helps retail customers visualize the products they want to buy within their own homes. Using augmented reality, it purports to increase eCommerce conversion rates by five times and increase web transactions by 10%.
Through its visualization app Roomvo, Leap Tools is able to show what products - mainly homeware and furniture - will look like alongside people's other possessions. The idea is to turn potential customers to real customers because they don't have to rely on their imagination.
This simple solution solves a leading problem in eCommerce at a time when the majority of all shopping journeys begin, if not end, online. Leap Tools made its way onto Deloitte’s Fast 500 and Fast 50 for Canada in 2022, indicating a real interest in the product visualization software.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
21% employee growth in 12 months
Company
Company HQ
Yorkville, Toronto, ON
Leadership
Pawel Rajszel
(CEO)Also Co-Founder of Roomvo app.
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