Technical Support Associate, Glowforge
3D laser printers
Job no longer available
3D laser printers
101-200 employees
Job no longer available
101-200 employees
Company mission
Glowforge's mission is to empower anyone to print anything.
Role
Who you are
- Experience supporting customers in a technical support role or an equivalent combination of experience and advanced education
- You have professional experience working closely with a variety of people helping them solve their technical problems
- You are a clear and thoughtful writer who can explain complex topics simply, and you listen like a champion
- You are insatiably curious, and always want to get to the bottom of mysteries, not just get rid of them
Desirable
- You’re experienced with one or more design tools like Illustrator, Photoshop, Inkscape, or CAD programs
- You have experience working with 3D printers, CNC mills, laser cutter/engravers, or other fabrication technology
- Your motto is “I can fix that.” You are the person who family and friends go to for answers when their technology isn’t working, and you love it
- You have worked at a rapidly growing startup
- You love making things - knitting, woodworking, 3D printing, furniture building - it doesn’t matter what
What the job involves
- Learning! You’re going to learn our hardware, software, firmware, materials and designs inside and out
- Communicate elegantly. You’ll respond to our customer’s complex questions about all things Glowforge in various communication channels
- Troubleshoot the tricky questions. Why did a customer’s Glowforge unit make that noise? Is the laser supposed to do that? Why did that thing not work?
- Writing. You’ll create both technical troubleshooting documents that are used by the team internally and self service articles that get our customers back on track
- Improving. In between customer interactions, you’ll notice patterns and come up with ideas about what we can do to improve. You’ll help us tune our processes to make things perfect for our customers
- Breathing. You’ll keep a positive disposition and level head even during the worst of times - like late on a holiday when a customer is rightfully upset because something’s broken, and you’re the only one they have to talk to about it
Our take
Awareness of the potential of 3D printing has grown rapidly over the last decade, with artists, hobbyists, and designers benefitting greatly from the technology's limitless creative boundaries. However, 3D printers are still being innovated upon and therefore many existing models are already outdated, showing a demand for a modernized 3D printer for consumers.
Glowforge develops 3D laser printers for consumers, allowing them to cut, engrave, and score hundreds of materials for art and design projects. The technology features cutting-edge features such as an engraving resolution of 1,000 DPI and camera-enabled 3D autofocus, with the software running entirely in an easy-to-use web application.
Whilst the company will certainly face competition from other 3D printer developers, Glowforge has recognized the limitations users face with outdated features and limited material compatibility, providing a more modernized and flexible solution. Through this approach, the company hopes to increase access to 3D printing whilst ensuring that users’ designs are never limited by the technology itself. Series E funding of $20 million was awarded to Glowforge in 2023, ensuring that its technology can continue innovating the 3D printing space.
Steph
Company Specialist at Welcome to the Jungle
Insights
4% employee growth in 12 months
Company
Funding (last 2 of 7 rounds)
May 2023
$20m
SERIES E
Jun 2022
$43m
SERIES E
Total funding: $133.2m
Company benefits
- Pay well and fairly - We start with research-based salaries that ensure everyone’s pay is fair and well above market. Even better, we don’t make you negotiate for the best offe
- 6 weeks to recharge - Unplug with 20 days of vacation, plus 10 holidays that you can take whenever fits the way you celebrate. That means you can choose to observe the holidays that matter most to you, rather than the holidays that the company mandates
- Health insurance - We pay your premium for outstanding physical and mental health, dental, and more. We have full telehealth alternatives for both doctor visits and therapy. We also recognize that not all insurance works for all people, so we published our plan on the internet
- A company of owners - Everyone here builds value together, and when we succeed, we share in the results. Every full-time role comes with a generous stock option grant
- Take care - We provide wellness, bereavement, jury, parental leave, and more – your life is important and we make sure you have room to do right by yourself and those you care about
- Top-notch equipment - Whatever you need to be productive, we’ll provide – from a laptop and standing desk to a Haas VF-4 milling machine and leather dye
- Own a Glowforge - Borrow one indefinitely for free, or buy a Glowforge Pro and air filter of your own at an enormous employee discount
- Support and safety during the pandemic - We were among the first to switch to remote and are being cautious about our return. We have a budget for equipping your home office. Our COVID-19 response coordinator, Dr. Therese Seldon, is chartered with keeping us all safe
Company HQ
SODO, Seattle, WA
Leadership
Dan Shapiro
(CEO & Founder)Experience as CEO of Google Comparison Inc. CEO of Robot Turtles since 2013.
Mark Gosselin
(CTO)Co-founded Glowforge in 2014 as CTO.
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