Technical customer support, Graphite
$140-180k
+ Equity
More information about location
Code review platform
Job no longer available
Code review platform
21-100 employees
Job no longer available
$140-180k
+ Equity
More information about location
21-100 employees
Company mission
To create products & workflows that help fast-moving eng teams achieve more.
Role
Who you are
- Demonstrated track record of supporting customers of developer tools, with 3-10 years of experience in similar roles. We are interviewing candidates of multiple levels for this role
- An engineer with previous technical troubleshooting and/or programming experience OR experience providing first class customer support to users of a technical product
- Excellent written, verbal, and visual communication skills
- Organized, quantitative, and iterative - constantly tracks, measures, and improves upon their own processes
- Scrappy and autonomous - solves problems independently and efficiently
- Ownership mentality - demonstrated willingness to go above and beyond & roll up your sleeves to achieve desired outcomes
What the job involves
- Graphite is growing rapidly, we're looking for a highly motivated solutions engineer to help us scale our customer support & sales effort
- Rethinking the way fast-moving software engineering teams write and review code every day is no small feat, and we believe that the best solutions are built when most talented, ambitious, and dedicated people with diverse backgrounds come together
- Be an early member of our Operations team and have an outsized impact on the Graphite’s future scale and growth
- Spearhead the development and implementation of our customer support, including building our team from the ground up and perfecting our communications to customers and enforcing SLAs
- Provide exceptional support to our customers via multiple channels, addressing inquiries and resolving issues in a timely and professional manner, and build strong relationships over time while educating customers on our platform
- Capture and record the most common technical support questions on Graphite, and create tools or systems to categorize the and translate common questions into improved docs and a knowledge base
- Create scalable processes that others can follow, build strong cross-functional relationships & help to define a strong support team culture
Our take
Graphite is making advanced code review and developer tools accessible to a wider range of engineers, breaking down the barriers that typically limit such resources to teams at large companies. While industry giants like Facebook and Google use tools like Phabricator and Critique, Graphite offers open-source solutions with a command-line interface and dashboard, empowering developers of all sizes to streamline their code review processes.
What sets Graphite apart is its ability to dramatically enhance engineering team efficiency with innovative features. Unlike traditional linear code review processes - where code is committed and then reviewed - Graphite allows for concurrent reviews. This enables engineers to continue working on other tasks while their code is being reviewed, leading to a much more productive workflow.
As the company continues to roll out regular performance improvements and refine its features, its goal is to expand its user base to tens of thousands of engineers. With strong support and a growing community of users, Graphite is looking to gain traction across even the most traditional engineering teams, hoping to shift their approach to code review and developer tools toward a more modern and efficient model.
Freddie
Company Specialist at Welcome to the Jungle
Insights
Glassdoor (4.1)
Company
Funding (last 2 of 3 rounds)
Mar 2025
$52m
SERIES B
May 2022
$20m
SERIES A
Total funding: $74.3m
Company benefits
- Great equipment: New laptop, monitor, and stipend for desk accessories
- 401(k) Plan: Helping you save for the future
- Equity: Employee-friendly equity terms
- Health benefits: Top-tier health, dental, and vision insurance
- Paid meals: Company-paid lunch, dinner, and coffee during workdays
- Commuter benefits: Covering your commute costs
- Paid time off: Four weeks of paid time off
- Family leave; Sixteen weeks of parental leave
- Quarterly hack weeks: Take time to develop what you feel most passionately about
Company HQ
Civic Center, New York, NY
Leadership
Merrill Lutsky
(Co-Founder & CEO)Previously product at Square, Oscar, and various NYC-based startups. B.A. from Harvard.
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