Customer Success Manager, Hypatos
EMEA
AI document processing & automation solutions
Open for applications
AI document processing & automation solutions
21-100 employees
Open for applications
21-100 employees
Company mission
To add value to critical business operations using third-wave AI and advanced automation technologies for document processing.
Role
Who you are
- We are seeking an experienced Customer Success Manager who thrives on building impactful relationships and driving customer success
- A bachelor's degree in a relevant field or equivalent practical experience
- A minimum of 3-4 years of hands-on experience in a CSM or CSM Ops role, with a focus on SaaS products
- Proven track record of creating and implementing customer success processes, playbooks, and strategies
- Strong understanding of customer lifecycle management, with the ability to drive adoption and retention
- Exceptional communication and presentation skills, with the ability to convey complex ideas clearly
- Analytical mindset with the ability to interpret customer data and derive actionable insights
- Proactive problem-solving skills and the ability to navigate challenging situations diplomatically
- Team player mentality with the capacity to collaborate effectively across cross-functional teams
Desirable
- Account Payable or fintech experience is a plus
- Experience in analysing Finance processes is a plus
- Certification in customer success (e.g., Customer Success Association, Gainsight)
- Project management skills with the ability to manage multiple initiatives simultaneously
What the job involves
- As a Customer Success Manager (CSM), your mission will be to drive unparalleled value for our customers by ensuring their satisfaction, retention, and ongoing success
- You will collaborate closely with our customers, understanding their unique needs, and orchestrating strategic initiatives to maximize the value they derive from our products and services
- Your dedication to building lasting relationships and your expertise in developing processes and playbooks will be crucial in elevating our customers' journey
- Building and nurturing strong relationships with clients, acting as their primary point of contact
- Collaborating with clients to understand their business goals, challenges, and aligning our solutions to their needs
- Designing and implementing tailored success plans to drive client adoption, expansion, and retention
- Proactively identifying upsell and cross-sell opportunities to promote the growth of our customer accounts
- Developing and documenting scalable processes, best practices, and playbooks for the CSM team
- Monitoring customer health and engagement metrics, taking proactive steps to mitigate any potential risks
- Conducting regular business reviews with clients to showcase their ROI and addressing areas of improvement
- Coordinating internal cross-functional teams to ensure timely issue resolution and service delivery
- Serving as the voice of the customer, providing feedback to the product and marketing teams for continuous improvement
- Keeping abreast of industry trends and best practices in customer success to drive innovation within the team
Our take
Hypatos is revolutionising document processing by using AI to automate repetitive tasks, unlocking efficiency and reducing operational costs. With back-office tasks covering €2T annually, Hypatos is seizing this massive opportunity with AI agents to handle complex transactional data across document types.
Initially focused on financial services, Hypatos is enabling businesses to automate processes like accounts payable, order processing, and travel expenses. Its AI agents integrate into existing systems, improving accuracy and efficiency across various document types.
As the company continues to grow, it is focused on expanding its AI capabilities and targeting growth in Europe, North America, and Asia. The company has ambitious plans to lead the global market in intelligent document processing, and its on its way to doing so.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
-6% employee growth in 12 months
Company
Funding (2 rounds)
Sep 2020
$11.8m
SEED
Dec 2018
$3.8m
SEED
Total funding: $15.6m
Company benefits
- Make your own decisions: You are given the ownership of your area and responsibility to make the decisions
- Work whenever, wherever: Work from any corner of the globe - live where you love it, work when you're at your best, and blend life with career seamlessly
- Unlimited Vacation: We want you to feel your best at work. Take all the time off you need
- Employee Referral Program: We are always searching for bright minds to help us reach our goals. Your effort in helping us will not go unnoticed
- Company & Team Events; You'll have the option to travel often. Be it to team off sites or all-company events. All expenses covered
- German Language Courses: Our company language is English, but if you want to improve your German, we'll give you a helping hand
Company HQ
Nördliche Innenstadt, Potsdam, Germany
Leadership
Uli Erxleben
(Co-Founder & CEO)Alongside Hypatos, they are the co-founder of BERLINER and the Owner of d.partners. They previously co-founded SMACC where they served as a Board Member for 8 years. They also spent 2 years as the Co-CEO of ProSiebenSat.1 Media, 1 year as a Marketing Director at Rocket Internet, and 5 years as a Management Consultant at McKinsey & Company.
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