Customer Success Manager, Hypatos
Fluent German
AI document processing & automation solutions
Open for applications
AI document processing & automation solutions
21-100 employees
Open for applications
21-100 employees
Company mission
To add value to critical business operations using third-wave AI and advanced automation technologies for document processing.
Role
Who you are
- We are seeking an experienced Customer Success Manager who thrives on building impactful relationships and driving customer success
- A bachelor's degree in a relevant field or equivalent practical experience
- 3–4 years of experience in Customer Success, Account Management, or Consulting ideally in SaaS or AI solutions
- Proven track record of creating and implementing customer success processes, playbooks, and strategies
- Strong understanding of adoption and retention metrics and customer lifecycle management
- Experience with enterprise-level SaaS implementations or digital transformation projects
- Exceptional communication and presentation skills, with the ability to convey complex ideas clearly
- Analytical mindset with the ability to interpret customer data and derive actionable insights
- Passion for AI automation, process optimization, and enterprise transformation
- Fluency in English and German is required
Desirable
- Experience in Shared Services, Finance, and P2P environments
- Certification in Customer Success
- Familiarity with AI, Machine Learning, or Intelligent Document Processing
- Project management skills with the ability to manage multiple initiatives simultaneously
What the job involves
- As a Customer Success Manager (CSM), your mission will be to drive unparalleled value for our customers by ensuring their satisfaction, retention, and ongoing success
- You will collaborate closely with our customers, understanding their unique needs, and orchestrating strategic initiatives to maximize the value they derive from our products and services
- You are on the mission to drive measurable business impact, build long-term partnerships, and shape how companies realize value through AI
- You’ll work directly with business and IT executives, translate complex needs into actionable success strategies, and help customers scale AI-driven transformation across their organizations
- Be a strategic advisor: Build trusted relationships with executives and senior stakeholders and guide them toward achieving tangible business outcomes
- Deliver measurable value: Design and execute success plans that drive adoption, retention, and customer value
- Show impact: Lead executive and business reviews, present results, and define next-step recommendations
- Expand success: Identify opportunities for cross- and upselling that drive expansion and customer growth
- Scale excellence: Create playbooks, best practices, and processes that elevate Customer Success Management across Hypatos
- Voice of the customer: Channel insights and feedback to Product, Engineering, and Marketing to continuously improve our AI platform
- Collaborate across teams: Partner closely with Solution Consulting, Sales, Product, and Operations to deliver seamless end-to-end customer experiences
- Stay ahead of the curve: Follow trends in Customer Success, AI and automation and share thought leadership with customers and colleagues
Our take
Hypatos is revolutionising document processing by using AI to automate repetitive tasks, unlocking efficiency and reducing operational costs. With back-office tasks covering €2T annually, Hypatos is seizing this massive opportunity with AI agents to handle complex transactional data across document types.
Initially focused on financial services, Hypatos is enabling businesses to automate processes like accounts payable, order processing, and travel expenses. Its AI agents integrate into existing systems, improving accuracy and efficiency across various document types.
As the company continues to grow, it is focused on expanding its AI capabilities and targeting growth in Europe, North America, and Asia. The company has ambitious plans to lead the global market in intelligent document processing, and its on its way to doing so.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
-6% employee growth in 12 months
Company
Funding (2 rounds)
Sep 2020
$11.8m
SEED
Dec 2018
$3.8m
SEED
Total funding: $15.6m
Company benefits
- Make your own decisions: You are given the ownership of your area and responsibility to make the decisions
- Work whenever, wherever: Work from any corner of the globe - live where you love it, work when you're at your best, and blend life with career seamlessly
- Unlimited Vacation: We want you to feel your best at work. Take all the time off you need
- Employee Referral Program: We are always searching for bright minds to help us reach our goals. Your effort in helping us will not go unnoticed
- Company & Team Events; You'll have the option to travel often. Be it to team off sites or all-company events. All expenses covered
- German Language Courses: Our company language is English, but if you want to improve your German, we'll give you a helping hand
Company HQ
Nördliche Innenstadt, Potsdam, Germany
Leadership
Uli Erxleben
(Co-Founder & CEO)Alongside Hypatos, they are the co-founder of BERLINER and the Owner of d.partners. They previously co-founded SMACC where they served as a Board Member for 8 years. They also spent 2 years as the Co-CEO of ProSiebenSat.1 Media, 1 year as a Marketing Director at Rocket Internet, and 5 years as a Management Consultant at McKinsey & Company.
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