Solutions Engineer, Chord

CA$153.5-180.5k

+ Equity

React

AWS

TypeScript

JavaScript

GraphQL

Node.js

Heroku

Ruby

Sentry

Cypress

Jest

Segment

Next.js

Rspec

RDS

Gatsby

Contentful

Rails

Ruby on Rails

REST API

Datadog

Mid and Senior level

Toronto

API-first, data-led commerce platform

Job no longer available

API-first, data-led commerce platform

21-100 employees

B2BCustomer serviceSaaSAPIData AnalysiseCommerce

Job no longer available

CA$153.5-180.5k

+ Equity

React

AWS

TypeScript

JavaScript

GraphQL

Node.js

Heroku

Ruby

Sentry

Cypress

Jest

Segment

Next.js

Rspec

RDS

Gatsby

Contentful

Rails

Ruby on Rails

REST API

Datadog

Mid and Senior level

Toronto

21-100 employees

B2BCustomer serviceSaaSAPIData AnalysiseCommerce

Company mission

Chord's mission is to make brilliant commerce accessible to more people.

Job

Company

Role

Who you are

If you’re an engineer who thrives on working closely with customers and acting on their feedback, this is the perfect opportunity for you
Excellent communication skills; experience successfully working with customers directly
A reputation for being inclusive, curious, entrepreneurial, and thoughtful
Proficiency in Javascript and Typescript
Experience working with Node and React/Redux-based frameworks
Skill in authoring and maintaining GraphQL or RESTful-based APIs
Expertise in writing tests with tools such as Jest, Cypress, and React Testing Library
Experience publishing and maintaining JS libraries
Experience with CI/CD and DevOps tools like Github, Sentry, and CircleCI

Desirable

Proficiency in Ruby on Rails and common frameworks/integrations such as Solidus, RSpec, FactoryBot
DevOps experience with Heroku, AWS (Lambda, API Gateway, RDS)
Experience creating metrics and monitors in Datadog
Experience with static website libraries such as Gatsby and NextJS
Skill in building integrations using middleware platforms such as Segment
Background working with payment processors such as Stripe and Braintree
Familiarity with modern CMS systems like Contentful or Sanity
Hands-on experience with complex ecommerce experience is a big plus

What the job involves

We’re looking for a Solutions Engineer to elevate Chord as the leader in customer data platforms
In this role, you will be responsible for implementing and enhancing the Chord Analytics SDK, which captures customer behavior on merchant’s ecommerce stores and feeds it into our data warehouse

Application process

Our interview process for the role begins with an exploratory conversation with the Hiring Manager. After that, we’ll invite you to a Zoom session with a range of stakeholders from across our organization
We aim to get to know you and allow you to learn more about our team and product while being respectful of your time

Our take

Chord is aiming to become the "Stripe for headless commerce" – an increasingly popular eCommerce architecture in which companies purchase back end infrastructure that’s separated from the front end (head) experience.

The startup, previously known as Arfa, was founded by a pair of former executives from hugely successful D2C beauty products brand Glossier, and has made a strong start since launching in 2019, gaining some high profile customers like August, Caraway, and Another Tomorrow.

Where Chord sees itself as different from most headless commerce platforms is the depth of its customer data infrastructure. It offers a single analytical and visualization layer from data gathered across the entire platform – something that the company has been able to double down on since acquiring eCommerce data startup Yaguara in 2021.

In 2023, the company secured an extension to its Series A funding, that will enable it to expand its data capabilities and support the product’s availability to larger customers. Interestingly, though Chord may have been expected to go for a classic Series B, it has been open in admitting it "wasn't quite there yet", but pursued funding nonetheless to capitalize on the good traction it was experiencing.

Kirsty

Company Specialist at Welcome to the Jungle

Company

Funding (last 2 of 5 rounds)

Mar 2025

$5.5m

EARLY VC

Jan 2023

$15m

SERIES A

Total funding: $56.5m

Company benefits

100% Employee Medical Benefits coverage; 65% dependant coverage
Flexible, uncapped PTO
Onboarding set-up; standard laptop, display, keyboard, webcam, and mouse provided
Annual work from home stipend
In-person events throughout the year
Generous Parental Leave
Proudly remote-first company, distributed across North America
Equity

Company HQ

Union Square, New York, NY

Leadership

Bryan Mahoney

(CEO)

Co-founded and led web design company Dynamo from 2000 - 2017, then joined beauty products company Glossier as Vice President of Engineering, then CTO. Co-founded Montreal-based last-minute reservation platform DINR.

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