Operations Coordinator, Coople

£31k

+ Annual Bonus: a discretionary cash bonus, depending on individual and firm performance, on top of the base salary mentioned above; + Option Grant: participation in the ESOP program for internal employees after the first 12 months of employment

Junior and Mid level

London

2+ days a week in office (Islington, London)

Digital staffing and workforce management platform

Be an early applicant

Digital staffing and workforce management platform

101-200 employees

B2BMarketplaceRecruitmentSaaS

Be an early applicant

£31k

Junior and Mid level

London

2+ days a week in office (Islington, London)

101-200 employees

B2BMarketplaceRecruitmentSaaS

Company mission

To revolutionise the world of work by providing workers with easy access to high-quality flexible jobs that best suit their life commitments: Coople creates the job app to build a better life.

Job

Company

Role

Who you are

Previous experience in a customer support, customer service, operations or recruitment-based role, ideally within a technology or platform-based environment
Previous experience in the hospitality sector
Strong communication skills, both written and verbal
Proactive, solution-oriented, and able to handle multiple tasks efficiently
Excellent organisational skills with attention to detail
Experience with vendor management systems and platform-based tools
Ability to collaborate effectively with colleagues and clients
Strong interpersonal skills and a customer-focused approach
Ability to receive and implement feedback

What the job involves

Work as a key member of our team, providing support to our clients and workers
You will be assisting a variety of clients, with a primary emphasis on clients within the Hospitality sector where you will be fostering and maintaining strong client relationships
First point of contact for incoming queries via phone, email and Intercom
Management of our vendor management systems
Using the Coople platform to ensure the best coverage possible of our clients’ jobs
Assisting with the delivery of large staffing requests from key clients
Collecting feedback from users on potential optimisations and improvements for our platform and services
Onboarding of new users to Coople and assistance in the growth of our worker pool
Review worker profiles, previous experience and general recruitment tasks
Supporting our Cooplers reaching their goals and finding rewarding work
Delivering the best service possible for our clients
Working pattern: Full-time, typical working times during normal office hours Monday to Friday. Once every couple of months you will be required to work a weekend day

Salary benchmarks

Our take

The Coople app connects those seeking flexible work on the go with the most suitable jobs available through its unique algorithm. Coople provides 100,000+ workers (“Cooplers”) to thousands of businesses. Companies only pay for the hours worked, making Coople a less expensive and seamless alternative to expensive temporary recruitment agencies.

Beyond the staff matching function, the platform provides end-to-end automation of the HR process; from planning, recruiting, on-boarding and hiring to workforce management, payroll and payments. The platform has attracted companies primarily in the Swiss and British markets.

The company's Series C funding in 2019 aided the automation of the online platform and its expansion within existing markets, as well as financing the company’s launch in the Netherlands and beyond. In 2023, Coople launched an AI tool to help companies save time in writing job descriptions. The market for flexible talent is a growing technology opportunity in Europe, and, with its expanded management team, Coople is in a prime position to further strengthen its market leadership.

Kirsty

Company Specialist at Welcome to the Jungle

Insights

Top investors

54% female employees

-4% employee growth in 12 months

Glassdoor (3.9)

Trustpilot (3.4)

Company

Funding (last 2 of 3 rounds)

Oct 2019

$33.7m

SERIES C

Oct 2018

$21m

LATE VC

Total funding: $78.1m

Company benefits

Employee Stock Ownership Plan for all employees
Holidays: 8 days above the statutory minimum (28 yearly, excl. bank holidays) and enhanced paid leave (e.g. parental leave, sick leave)
Free lunch and free afterwork team drinks on Thursdays, regular local and company-wide events and celebrations

Company HQ

Old Street, London, UK

Leadership

Viktor Calabrò

(Executive Chairman)

Began his career as a process optimiser in the IT industry and then as an analyst and programmer of management tools at UBS. Before founding Coople, he founded event agency la folie Erlebniskultur.

Hadi Moussa

(CEO)

Hadi brings a wealth of leadership experience to Coople, having worked at some of the world’s most dynamic and innovative digital marketplaces such as Airbnb, Deliveroo and Meta.

Rufus Hood

(Country Manager UK)

Coming from a consulting background, Rufus has previously been able to lead commercial and operations teams to success at companies such as Zencargo.

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