Application Management Engineer Team Leader, Zilch
3 days a week in office
Direct-to-consumer credit provider
Job no longer available
Direct-to-consumer credit provider
201-500 employees
Job no longer available
3 days a week in office
201-500 employees
Company mission
To become the most empowering way to pay for anything, anywhere.
Role
Who you are
- An enthusiast who lives and breathes application and who is passionate about people, wants to get the most out of them, develop them and build them up
- An Engineer who is wholehearted about keeping our customers happy through providing best support and look to (directly and indirectly) improve our product offer to them
- Proven analytical skills and ability to problem solve
- SQL and/or Python scripting
- Experience supporting REST integrated systems
- Experience in working in an Agile environment, experience of development cycles and best practices
- Great attention to detail and understanding of risk
- Ability to stay calm under pressure and work to tight deadlines
- Excellent process understanding and awareness of Data best practices
- Proven experience of working in a team as well on their own
- Track record in leading a team, including dealing with difficult situations
- Clear verbal and written communication
- Stakeholder management
Desirable
- Experience supporting AWS systems
- Experience working for a fintech company
- Exposure to caching systems like Redis or Memcached
What the job involves
- You will be leading 6-8 people on average in supporting the Core Zilch application
- You will be working closely on all support aspects, including managing customer escalated ticket queues, executing data fixes and understanding processes and customer experience throughout the customer journey
- This role also works closely with our internal Engineering and Product teams to help them troubleshoot, improve product delivery and provide feedback on our customer journey
- Lead a sub-team of 6-8 people, manage their workload, set good standards and practices to achieve BAU support goals
- Assist in more complex investigations of issues, provide technical guidance and knowledge to your team
- Build tools for the team, execute complex fixes, document new processes
- Spot issue patterns and work with Engineering to identify defects, build and deploy fixes
- Work alongside the Data team in ensuring data consistency, promote awareness in data flows, and be a champion when it comes to data best practices
- Scripting and API work
- Apply best practices when working in SQL and REST APIs in a production environment
- Provide the Product team with feedback on Customer journeys, potential issues and discuss improvements
- Liaise with stakeholders, including developers, system administrators, and business units, to understand requirements and align application management strategies with organizational goals
Salary benchmarks
Our take
Zilch provides a buy-now-pay-later (BNPL) product that allows customers to purchase their desired items and pay in instalments for them. According to Zilch, its service helps customers save over £350 per year on interest and fees.
Having received consumer credit authorisation from the FCA, Zilch partnered with Mastercard to ensure its users can enjoy the safety provided by the global payments company while shopping online. Its business model involves providing the service for free to customers and charging partner stores a fee for every purchase made with Zilch. If users are not buying from partner stores, Zilch charges users a fee but guarantees that they will know from the beginning exactly how much they need to repay, hence assuring users they will not have to pay hidden fees.
With soaring demand for BNPL services, Zilch's main priority is to capitalise on this opportunity. As part of this initiative, the company has maintained an impressive funding strategy. After a series of successful raises, Zilch is now valued at around $2 billion. This has lent the company considerable weight, helping to accelerate its expansion of efforts in existing markets and expand into new ones such as the US.
Freddie
Company Specialist at Welcome to the Jungle
Insights
-17% employee growth in 12 months
Company
Funding (last 2 of 6 rounds)
Jan 2023
$27m
LATE VC
Jun 2022
$50m
SERIES C
Total funding: $307m
Company benefits
- Pension scheme
- Death in Service scheme
- Income protection
- 5% back on in-app purchases
- £200 for WFH set up
- Private Medical Insurance
- Employee Assistance Programme
- Gym membership discounts
- Private therapy sessions
- Enhanced maternity/paternity/adoption pay
- Enhanced shared parental leave
- Hybrid working
- Casual dress code
- Workplace socials
- Healthy snacks
Company HQ
Victoria, London, UK
Leadership
Philip Belamant
(Co-Founder & CEO)Previously Managing Director & Founder at PBel for 6 years, Executive Director & Founder at Moola Mobile for 8 years and Managing Director - UK at NET1 UEPS Technologies for 2 years.
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