Customer Success, Wonderly
$90-145k
+ Equity compensation
AI business software for service SMBs
Job no longer available
AI business software for service SMBs
1-20 employees
Job no longer available
$90-145k
+ Equity compensation
1-20 employees
Company mission
To empower service SMBs to grow and compete with AI by automating sales, operations, and customer communication in one platform.
Role
Who you are
- 2-5 years of experience in customer success/account management, preferably within a SaaS environment
- Experience working directly with customers to drive adoption, success, and retention of a product
- Ability to multitask and manage a high volume of accounts in a fast-paced environment
- Proactive, ownership mindset with a strong ability to manage both up and down the chain (customers to C-suite)
- Strong communication skills and the ability to navigate executive-level conversations with ease
- Experience with tools like Salesforce, ChurnZero, Front, or similar tools
- Ability to gather customer feedback and translate it into actionable insights for internal teams
- A passion for building strong customer relationships and driving value for their business
- Ability to derive insights from customer data to inform decision-making
- A willingness to work hard and a high pain tolerance
- Excellent attention to detail and organizational skills
What the job involves
- I'm hiring a Customer Success Manager at Motion who will ensure our customers are fully onboarded, trained, and continually finding value with our product
- This role goes beyond traditional customer success—it’s about helping customers achieve their goals with Motion while building deep relationships and managing their long-term success
- You’ll play a pivotal role in creating a strong bridge between our product and customers, and in many ways, you’ll be the face of Motion after the sales process
- This is a unique opportunity to help shape the future of our Customer Success function, driving initiatives that will grow alongside the company
- Drive and scale customer success initiatives, ensuring customers unlock the full potential of Motion
- Lead post-sale customer engagements, from onboarding through long-term adoption and renewal cycles
- Manage the health of your customer accounts, conducting regular business reviews to ensure customers are finding value and identifying areas for improvement
- Create and deliver personalized training sessions to ensure customers are set up for success
- Serve as the main point of contact for strategic customers, providing insights and feedback to ensure their goals align with Motion’s product capabilities
- Work cross-functionally with internal teams (Product, Engineering, Sales) to relay customer feedback and drive product improvements
- Manage customer escalations and proactively resolve any issues impacting customer satisfaction
Our take
Large companies deploy custom-built agents for everything from sales and marketing to customer support. However, SMBs don’t have the capital, manpower, know-how or time to develop these business-accelerating tools. Wonderly, formerly Motion, is out to change that with its end-to-end AI platform for service businesses.
Currently working with SMBs across a diverse range of industries, Wonderly’s product offers web-building services, AI lead generation, sales, project management and communication tools, all for B2C companies looking to boost their revenue.
Since rebranding from its project management app, Motion, Wonderly has expanded its concept of time-saving for businesses and, in just two years, has created a tool that’s attracted hundreds of customers. Operating on the principle that “if you can explain your business to a neighbor, you can turn on Wonderly”, it’s created what could be a game-changer for the B2C and SMBs out there that feel the AI boom has left them behind.
Freddie
Company Specialist at Welcome to the Jungle
Company
Funding (last 2 of 4 rounds)
Sep 2025
$38m
SERIES C
May 2023
$14m
EARLY VC
Total funding: $65.1m
Company benefits
- Competitive Salary and Equity
- Health Benefits
- Generous PTO
- Work from Home Equipment
- 100% Remote Friendly
- Annual COmpany Off-sites
Company HQ
SoMa, San Francisco, CA
Articles
Leadership
Harry Qi
(Co-Founder & CEO)Previously a Quantitative Trader at Optiver, where he started his career as a Trading Intern.
Ethan Yu
(Co-Founder & COO)Was a Quantitative Trader at DRW and Citadel, after a Software Engineering Internship at Facebook.
Omid Rooholfada
(Co-Founder)Previously a Software Engineering Intern at Facebook and Optimizely.
Chander Ramesh
(Co-Founder & CTO)Previously a Software Engineer at Mighty, Stripe and Skip Scooters.
Diversity, Equity & Inclusion at Wonderly
- Wonderly is committed to creating a diverse and inclusive workplace where everyone is treated with respect and given equal opportunities. We do not discriminate based on gender identity, race, ancestry, disability, religion, sexual orientation, pregnancy status, veteran status, or any other characteristic protected by law. We welcome and encourage all qualified candidates to apply for our job openings.
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