Engagement Manager, Persona
Growth
$110-140k
Offers Equity & Commission
Identity verification infrastructure solution
Be an early applicant
Identity verification infrastructure solution
201-500 employees
Be an early applicant
$110-140k
Offers Equity & Commission
201-500 employees
Company mission
To create the ideal identity verification experience for your business and customers.
Role
Who you are
- A minimum of 3+ years of work experience at a B2B company with a complex technical SaaS product in Account Management, Customer Success, Product Management, or other relevant roles
- High degree of agency and ownership, with a relentless curiosity to learn and willingness to roll up your sleeves to get the job done
- Track record of structured, analytics-driven problem-solving
- Excellent multitasking capabilities, including prioritizing effectively across a wide variety of tasks and evaluating situational urgency
- Outstanding verbal and written communication, including explaining complex concepts to both technical and non-technical stakeholders
- Ability to collaborate efficiently in teams of technical and non-technical individuals, and comfortable working in a dynamic environment with evolving objectives and iteration with users
- A growth mindset - you enjoy learning, are comfortable with ambiguity, can be flexible in your thinking, are ready to give and receive both constructive and positive feedback to be a great teammate!
- Willingness to travel up to 25% of the time for customer engagements
What the job involves
- You will be a trusted advisor for a portfolio of growing customers, supporting them at each stage of their lifecycle with Persona and ensuring they derive value from our platform and services
- Our Account Managers play a pivotal role in driving business outcomes and revenue growth by deepening platform adoption, amplifying customer voices to shape Persona’s product roadmap, and ensuring value delivery through close cross-functional collaboration
- Customer Ownership & Growth: Own a portfolio of mid-market and commercial customers, driving long-term success and satisfaction across key touchpoints including onboarding, implementation, launch, post-launch, and renewal
- Retention and Expansion: Ensure customers are deriving maximum value from Persona to support retention and revenue growth. Drive net new revenue through identifying expansion opportunities, promoting product adoption, and leading cross-sell initiatives
- Account Planning & Relationship Building: Build and maintain strategic relationships across customer teams, including decision-makers and key influencers. Lead joint planning sessions and business reviews to align on goals and success metrics
- Product Expertise & Enablement: Become an expert in Persona’s platform and use that knowledge to educate customers, showcase new features, and proactively suggest relevant solutions that align to business goals. Act as a consultative partner to business and technical stakeholders, identifying opportunity areas for program/strategy optimization
- Cross-functional Collaboration: Work closely with Sales and Customer Support to ensure a cohesive customer experience. Help shape Persona’s internal processes to better support the mid-market customer segment. Influence roadmap development by delivering structured, actionable feedback to Product and Engineering
- Customer Advocacy: Partner with Marketing to highlight and amplify our biggest customer success stories
Our take
Persona enables businesses to verify customer identities, fostering trust in online interactions and aiding in age verification, fraud prevention, and account recovery. It offers a comprehensive suite of automated identity verification components with worldwide coverage that can be configured, branded, and themed to create custom-tailored flows for any use case
Businesses and governmental organizations can access Persona’s platform via an API, which supports various documents from government-issued IDs to biometrics, ensuring customers are who they claim to be. Persona’s platform also collects passive signals such as a user’s device, location, and behavioral patterns to provide a more holistic risk profile, beneficial in financial and insurance contexts
Recently, Persona partnered with Member Driven Technologies (MDT) to enhance identity verification for credit unions. This partnership enables credit unions to adjust their identity verification flows in real-time based on risk signals, improving user conversion and fraud deterrence. The collaboration aims to streamline operations and strengthen fraud prevention, both digitally and in branches. Since founding, Persona has been scaling its offerings and now boasts a worldwide presence, serving clients in nearly every country and supporting 20 languages.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
40% employee growth in 12 months
Company
Funding (last 2 of 5 rounds)
Apr 2025
$200m
SERIES D
Sep 2021
$150m
SERIES C
Total funding: $417.6m
Company benefits
- Professional Development
- Catered meals
- Wellness benefit
- 401(k)
- Unlimited time off
- Parental benefits
- Mental health
- Health and wellness
- Bevsday (free drink on Wednesday)
- Family planning
Company HQ
SoMa, San Francisco, CA
Leadership
Rick Song
(CEO)Bachelor's in Computer Science, Maths, Economics at Rice University. KPCB Engineering Fellow, then Engineer at Square.
Charles Yeh
(CTO)Studied Computer Science at Brown. Software Engineer at Zynga, and Technical Lead at Dropbox.
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