EU Senior Customer Success Manager, Luzmo
Embedded analytics platform, purpose built for SaaS companies
Job no longer available
Embedded analytics platform, purpose built for SaaS companies
21-100 employees
Job no longer available
21-100 employees
Company mission
To make data insights democratic.
Role
Who you are
- You are a customer success enthusiast with 5+ years of solid hands-on customer experience in a B2B SaaS environment. You are familiar with all aspects of the customer journey
- You are a confident and self-driven person, naturally engaging with customers & colleagues at all levels
- You manage your time and projects proactively and independently
- You are a problem solver with a curious mindset, creatively looking for a Cumul.io solution for every challenge. You have an interest in analytics and love juggling around with data
- You speak English fluently, other language skills are a big plus
- You are a great team player who we can trust and build on
- For this job, we prefer someone who is willing and able to travel to our Belgian HQ in Leuven on a regular basis to connect with the CS team there
- You are eligible to work in the UK or the country you reside in. We unfortunately don't provide sponsorship for this role
What the job involves
- A wide variety of responsibilities, ranging from working together with clients to resolving their technical issues and creating a knowledge base
- In a dynamic scale-up environment, you will get the opportunity to rapidly grow both your technical and interpersonal skills and learn from your entrepreneurial colleagues
- You’ll make an impact in organizations from different sectors and sizes by helping them gain the most out of their data through the use of our platform
- You'll receive a competitive salary with benefits
- Manage your own portfolio, including some of our key accounts. Build a successful relationship with them, your customers love reaching out to you
- Own the whole customer journey, from onboarding and adoption, to renewal and expansion. Be their trusted advisor, resulting in high retention and growth rates
- Understand your customer’s key business outcomes and help them deliver to those objectives in a consultative way. Drive value, make sure your clients are successful in a sticky way
- Go high and wide within a customer’s organization to develop trusted relationships with all stakeholders, like the decision makers, key persona, and power users
- Be a strong Cumul.io evangelist with the needed product knowledge to share best practices, educate your customers, provide demos, …
- Be the customers’ advocate within Cumul.io - explain customer needs and context to Product and Engineering
- Work closely together with the other teams to evolve, scale, and improve the customer experience and success
- Proactively monitor and manage customer health, risk, and opportunities, and communicate in a transparent way
- Build out the one-to-many Digital Strategies together with the whole Customer Success team
Salary benchmarks
Our take
Businesses today know that data can be an immensely valuable asset, helping them make better, more informed decisions - and even surfacing new opportunities. However, it’s not always easy to use data effectively, and implementation can be extremely difficult. Looking to change this is Luzmo (formerly Cumul.io), providing SaaS companies with the tools to provide their users with data-led insights.
Founded in 2015, Luzmo is operating in a similar space to the likes of Tableau and Looker. However, the company has been successfully setting itself apart from competitors by focusing on bringing embedded analytics specifically to SaaS applications.
Reflecting the growing need for quick business decision-making, Luzmo has completed multiple successful funding rounds. With plans to increase the platform's analytical power, the company is also focused on accelerating its international expansion beyond Europe.
Freddie
Company Specialist at Welcome to the Jungle
Company
Funding (last 2 of 4 rounds)
Jan 2023
$11.7m
EARLY VC
Nov 2020
$4.1m
EARLY VC
Total funding: $16.5m
Company benefits
- Flexible holiday policy
- International get-togethers
- The equipment/software/tech that you need to do your job
Company HQ
Leuven, Flanders
Leadership
Karel Callens
(Co-Founder & CEO)Previously worked at CSC, initially as a Consultant before becoming a Manager. Also worked at FOD Economie in Big Data and Analytics.
Haroen Vermylen
(Co-Founder & CTO)Experienced Business Intelligent Specialist having previously worked at FOD Volksgezondheid and Fujitsu Technology Solutions. Also worked as a Data Science Leader at CSC.
Thomas De Clerck
(Co-Founder & CSO)Previously worked as an Advanced Business Manager at Altran and as a Senior Export Consultant at Google.
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