Technical Support Engineer, Salesforce

$89.7-132k

SQL

CSS

HTML

JavaScript

Splunk

Salesforce

C++

Grafana

Postman

Junior and Mid level

Remote in US

Boston

World's leading CRM provider

Be an early applicant

World's leading CRM provider

1001+ employees

B2BArtificial IntelligenceEnterpriseInternal toolsLead generationAnalyticsCloud ComputingSales

Be an early applicant

$89.7-132k

SQL

CSS

HTML

JavaScript

Splunk

Salesforce

C++

Grafana

Postman

Junior and Mid level

Remote in US

Boston

1001+ employees

B2BArtificial IntelligenceEnterpriseInternal toolsLead generationAnalyticsCloud ComputingSales

Company mission

To empower companies to connect with their customers in a whole new way.

Job

Company

Role

Who you are

Bachelor’s degree (or its foreign degree equivalent) in Computer Science, Engineering (any field) or a related quantitative discipline, and two (2) years of experience in the job offered or in any occupation in related field
A related technical degree required (Computer Science, Engineering (any field))
Database concepts
Data management (RDBMS)
SQL
Firewalls, web servers, proxy servers and DNS configurations
C, C++, HTML, Javascript and CSS
Solving problems in internet browser
Postman
Splunk
Grafana
App Dynamics
Salesforce core platform. Any suitable combination of education, training and/or experience is acceptable
Telecommuting is an option

What the job involves

Responsible for complete end-to-end customer experience, while raising issues to Product Engineering, when required
Oversee and run the resolution of critical technical issues, ensuring prompt and complete problem solving to technical challenges and business issues
Demonstrate the ability to research, document, and prioritize customer issues, leveraging internal tools and escalation teams as necessary, as well as prioritizing and managing time effectively in a fast-paced environment
Exceed customers' expectations and experience in a way that results in high customer satisfaction
Develop and maintain technical expertise in assigned areas of product functionality and utilize that expertise effectively to help customers
Provide feature explanation and Commerce Cloud standard methodologies
Provide peer mentorship to team members through a Swarming framework
Create knowledge base materials dedicated towards operational efficiency, while also empowering and enabling the greater support community
Telecommuting is an option

Our take

Salesforce is a global cloud computing company, best known for its on-demand, comprehensive customer relationship management (CRM) solutions. The company was launched to mitigate the doubts that business owners felt regarding third party companies holding their data.

By providing essential, customer-oriented CRM software, Salesforce places itself at the heart of digitised businesses. Furthermore, by building out its AI capabilities, the company removes the complexity of AI, enabling any business to deliver smarter, personalised and more predictive customer experiences.

Due to the continued innovation offered by the company, over 150,000 companies, both big and small, are growing their business with Salesforce today. Despite a tumultuous 2023 filled with activist investors, a boardroom shake-up and the unprecedented step-down of Co-CEO Bret Taylor, Salesforce continues to close several acquisition deals and managed to drive up its stock value by 96% from the end of 2022 to 2023.

Steph

Company Specialist at Welcome to the Jungle

Insights

Top investors

-8% employee growth in 12 months

Glassdoor (4.1)

Trustpilot (1.4)

Company

Funding (last 2 of 4 rounds)

Jun 2001

$46.9m

SERIES D

Nov 1999

$13.2m

SERIES C

Total funding: $64.5m

Company benefits

With 9 standard holidays and four floating holidays, you get a total 13 paid days off each year

Company HQ

Financial District, San Francisco, CA

Leadership

Marc Benioff

(Chair & CEO)

Previously Senior Vice President at Oracle Corporation for 13 years.

Parker Harris

(CTO)

Previously worked as a Software Engineer for over six years. Harris also co-founded Left Coast Software.

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