Chief of Staff, Ambience Healthcare
Care Transformation & Customer Enablement
$175-233k
+ Equity
Senior level
Remote from US
AI operating system for healthcare
Be an early applicant
AI operating system for healthcare
201-500 employees
HealthcareB2BArtificial IntelligenceSaaS
Be an early applicant
$175-233k
+ Equity
Senior level
Remote from US
201-500 employees
HealthcareB2BArtificial IntelligenceSaaS
Company mission
To supercharge clinicians with breakthrough generative AI technology.
Role
Who you are
- You have 5–8 years in roles that required both operating rigor and content or enablement judgment — strategy & ops at a high-growth B2B company, customer success operations, RevOps, or enablement leadership in healthcare tech. You are strong in both dimensions. A candidate who is excellent at one and weak at the other is not the right fit
- You have built something from scratch before — a team function, an information system, an operating cadence — in an environment that didn't hand it to you. You know what it feels like to start from nothing and leave behind something that works
- You are familiar with health system sales cycles and the dynamics of enterprise post-sale relationships. You don't need to be trained on why a large academic medical center and a regional IDN are different kinds of accounts
- You are a strong written communicator. You can translate a complex product update into a crisp, audience-specific brief without losing fidelity. You know what a CSM needs to hear versus what a CTE needs to hear versus what a support team needs to hear — and you write accordingly
- You are operationally literate in the most literal sense: you are comfortable owning a dashboard, a budget tracker, a planning model, and an agenda simultaneously, and you don't need someone to check your work
- You move work forward through clarity and trust, not positional authority. Influence without authority is your default mode, not a skill you occasionally deploy
- You are low ego and high follow-through. You send the recap. You track the open item. You close the loop without being asked. You are equally comfortable in an executive conversation and doing the unglamorous infrastructure work that makes those conversations possible
- You thrive in ambiguity. You don't wait for the playbook to exist before you start writing it
- Are you outside of the range? We encourage you to still apply: we take an individualized approach to ensure that compensation accounts for all of the life factors that matter for each candidate
What the job involves
- The mission of the Chief of Staff, Care Transformation is to be the operator who keeps the Care Transformation engine running and the person who makes sure the engine is pointed in the right direction
- This is not a coordinator role or a chief of staff role in the traditional sense. It is a combined function: half operating system for a high-performing post-sale team, half enablement architect who owns the bridge between Marketing and the people who face customers every day
- You will report directly to the VP of Care Transformation and work across every part of the CT organization — CSMs, CTEs, Education, Support — as well as Marketing, Product, Sales, and Biz Ops
- This role exists because CT is scaling faster than its infrastructure. Account health visibility, team operating rhythms, OKR tracking, marketing readiness — all of it needs an owner who can build the system, run it, and improve it. That owner is you
- Run the CT operating system. Own the meeting cadence, the agenda, the decision log, and the follow-through. Leadership syncs, all-hands, account reviews — you set the rhythm, prep the materials, and make sure the right people are in the room with the right information. No meeting happens without a clear purpose. No decision gets made without an owner. Nothing falls through the cracks because you are the person who catches it
- Give CT leadership real-time visibility. Build and maintain the dashboards, trackers, and weekly briefs that tell the CT leadership team exactly what's green, what's at risk, and what needs their attention — without them having to ask. Own the CT headcount model. Track the budget. Translate account pipeline into staffing plans. Keep the VP of CT oriented on the full portfolio at all times
- Own OKRs and improvement initiatives. Track the team's progress against CT OKRs, surface blockers before they compound, and drive the quarterly retrospectives that help the team learn from each cycle. Own the inventory of improvement initiatives from inception through completion. Be the person who asks: are we working on the right things?
- Be the bridge between CT and Marketing. Build the operating rhythm that ensures CT teams receive information before they face customers — not after. That means owning a 4-stream sequencing model (company vision → product narrative → feature update → release note) so CTEs and CSMs know exactly when and how updates are coming. It means building and maintaining the centralized CT enablement hub: a single source of truth for messaging, pitches, battle cards, competitive positioning, and product context. The first concrete deliverable is a gold-standard inpatient pitch that does not currently exist
- Anticipate needs before they become urgent. QBR narratives, renewal messaging, product change explanations — the best version of this role means CT teams never have to scramble because you saw it coming. Within 30 days, establish a standing mechanism for CT to surface upcoming needs to Marketing. Within 60 days, demonstrate that you have anticipated and addressed at least two needs before anyone had to ask
- Own major moments. CT's operational contribution to HFMA Annual Conference (June 2026), ViVE, and similar events is yours. That means customer speaker prep, CTE briefing, and account-level message alignment — coordinated in advance, not the week before
Our take
Healthcare providers often find themselves overwhelmed by administrative duties like form filing and record coding, detracting from their primary focus on patient care. While these tasks are essential for billing and compliance, they are time-consuming and prone to errors.
In response to this challenge, Ambience Healthcare offers an AI-powered "operating system" designed specifically for healthcare organizations. Its suite of tools automates documentation, coding, and referrals, streamlining workflows for clinicians while enhancing accuracy.
With substantial funding, the company is expanding its business in the US and hopes top potentially include diagnosis in the future. While facing competition from startups like Corti and Babla, Ambience is well-positioned with strong investor backing and a clear focus.
Kirsty
Company Specialist at Welcome to the Jungle
Company
Funding (last 2 of 3 rounds)
Jul 2025
$243m
SERIES C
Feb 2024
$70m
SERIES B
Total funding: $343m
Company HQ
SoMa, San Francisco, CA
Leadership
Nikhil Buduma
(Co-Founder & CEO)Previously co-founded Lean On Me Peer Support where they served as a Board Member for over 8 years and Remedy Health where they served as the Chief Scientist for almost 4 years.
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