Customer Support Associate, Zinier
Occasional travel needed
No-code customizable field service management software
Be an early applicant
No-code customizable field service management software
101-200 employees
Be an early applicant
Occasional travel needed
101-200 employees
Company mission
To help field service organizations take a giant leap forward to an automated world.
Role
Who you are
- We’re looking for someone who enjoys digging into problems, identifying root causes, and balancing technical troubleshooting with strong communication and customer empathy
- The ideal candidate is resourceful, collaborative, detail-oriented, and comfortable working in a fast-paced SaaS environment supporting enterprise customers
- 2-5 years of experience in technical support, application support, or customer-facing SaaS support roles
- Strong troubleshooting skills with the ability to investigate issues methodically and communicate clearly
- Customer-first mindset with strong organization, responsiveness, and attention to detail in fast-paced environments
- Technical fluency with enterprise software, web applications, APIs, integrations, mobile platforms, or cloud technologies
- Experience with support tools such as Jira, Zendesk, Freshdesk, ServiceNow, or similar ticketing platforms
- Excellent communication skills with the ability to explain technical concepts to both technical and non-technical audiences
- Collaborative approach working cross-functionally with Engineering, Product, and customer-facing teams
- Comfort operating in startups with evolving priorities, shifting workflows, and high-growth environments
- Flexibility for occasional on-call support or after-hours escalation coverage as needed
- Bachelor’s degree preferred in Computer Science, Engineering, Information Systems, or related fields, or equivalent practical experience
- Be Hungry. Be Humble. Be Honest. And Hustle
What the job involves
- Are you passionate about solving technical problems and helping customers succeed? Zinier is looking for a customer-focused, technically curious Technical Support Engineer to join our growing global support team
- In this role, you’ll partner closely with customers to troubleshoot issues, resolve platform challenges, and deliver a strong support experience across Zinier’s products
- You’ll work cross-functionally with Engineering, Product, Professional Services, and Customer Success teams to investigate issues, drive resolutions, and improve the overall customer experience
- Own the customer support experience by managing tickets from intake through resolution while meeting SLA expectations
- Troubleshoot complex issues across workflows, configurations, integrations, and Zinier platform functionality
- Partner cross-functionally with Product, Engineering, Professional Services, and Customer Success teams to resolve customer challenges
- Drive continuous improvement by identifying recurring issues, root causes, and opportunities to improve support operations and workflows
- Develop product expertise and become a subject matter expert (SME) across key platform areas and customer use cases
- Create and maintain documentation including knowledge base articles, troubleshooting guides, and support playbooks
- Support critical customer operations through escalation handling and occasional on-call support coverage
- Work with global enterprise customers across industries including utilities, telecom, manufacturing, and field service
Our take
Over 2.7 billion people around the world work in the field, and for the most part, these people have been under-served by software automation. Zinier is setting out to change this by providing productivity software specifically designed for deskless workers.
Zinier's all-in-one automation solution allows field workers to optimize processes such as collaboration, knowledge sharing, customer experience. It is geared towards improving productivity, efficiency and communication between field workers and back office. Zinier is trusted by the likes of Community Fibre and Toshiba, which is testament to the quality of its software.
Zinier has used its significant funding to accelerate its expansion into territories such as Asia Pacific and Europe. This growth along with a number of strategic partnerships has marked Zinier out as one of the productivity software industry's most promising players.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
15% employee growth in 12 months
Company
Funding (last 2 of 3 rounds)
Jan 2020
$90m
SERIES C
Mar 2019
$22m
SERIES B
Total funding: $120m
Company benefits
- Hobby fund: An annual stipend to support a hobby of your choice
- Z-Time: Take the day off on four Fridays every year
- Workplace Flexibility: Many of us work remotely
- Real-life Fun: Regular trips and in-person gatherings
- Health Insurance: Premium health insurance options for you and your family
- Stock Options: Generous stock options for all employees
- Flexible PTO: Work hard and relax when you need to
- Career Development: We're here to guide your growth from day one
Company HQ
Hayward Park, San Mateo, CA
Leadership
Andrew Wolf
(Co-Founder & CPO)Previously Founder & CEO of A.D. Wolf Design, and was a Marketing Associate at Hennessy. Served as CEO of 9fountains, and was Creative Director of LIFT12.
Prateek Chakravarty
(CEO)Joined Zinier in 2020 as CEO. Previously CRO at Bidgely.
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