Technical Implementation and Operations Manager, Sense
+ Stock Option Plan
Office located in Cambridge, MA
Intelligent home energy monitor
Be an early applicant
Intelligent home energy monitor
101-200 employees
Be an early applicant
+ Stock Option Plan
Office located in Cambridge, MA
101-200 employees
Company mission
To reduce global carbon emissions by transforming the relationship between people, homes and the electric grid.
Role
Who you are
- This hands-on role requires strong project management skills, technical expertise, excellent communication abilities, and the ability to coordinate multiple internal and external teams effectively
- Demonstrated success in project management, implementation management, and operations support
- Proven track record of successfully managing complex, cross-functional projects from implementation through ongoing operations
- Experience in stakeholder management and client relations
- Strong leadership and team management skills
- Excellent communication and interpersonal skills
- Proficiency in project management tools and methodologies
- Strong understanding of IT operations, system monitoring, and performance optimization
- Technical expertise in relevant technologies including: APIs, databases, cloud platforms, software programming, networking components, data transfer methods, and informational security systems
- Prior experience with electric utilities a bonus, but not required
What the job involves
- As part of Sense's expansion in the electric utility industry, we work closely with partners who manufacture electric meters as well as the utilities who install them to provide the Sense software experience to their customers
- The Technical Implementation and Operations Manager will be responsible for the overall operational success of our meter deployments, including overseeing the implementation of meter deployments and pilots, as well as managing the ongoing support and sustainment of these systems post-deployment
- This includes being responsible for coordinating internal activities, building strong relationships with key people at meter makers, and partnering with our software development teams, Energy Services and Partnerships teams to support utilities
- Manage and coordinate the work of the utility success, consumer success, program, engineering, infrastructure, security, and product teams to ensure successful system implementation and ongoing operations
- Serve as the primary point of contact with meter makers and other partners during implementation and ongoing system management
- Develop, maintain, and clearly communicate, comprehensive project plans and timelines for implementation phases, and ensure alignment with our partners and customers' timelines
- Facilitate effective communication and collaboration among internal teams and with meter makers
- Identify and mitigate potential risks and issues that may impact the meter deployment's success
- Oversee the transition from meter deployment to ongoing sustaining operational support
- Develop and implement strategies for ongoing system monitoring and management. Establish, monitor, and maintain key performance indicators (KPIs) for system performance, reliability, and connectivity rates
- Partner with the product and consumer support teams to monitor consumer performance trends and identify system issues
- Troubleshoot implementation and testing issues. Coordinate with technical teams to resolve issues, implement updates, and ensure system stability
- Align with partners and customers on roles and responsibilities and create effective processes to coordinate ongoing efforts. Develop and maintain documentation and playbooks for operational procedures and best practices
- This role will be crucial in ensuring the successful implementation of our meter deployments, fostering strong relationships with meter makers, coordinating the efforts of multiple internal teams, and maintaining the long-term performance and reliability of deployed systems
- The Technical Implementation and Operations Manager will play a vital role in the entire lifecycle of our solutions, from initial deployment through ongoing support and optimization
Our take
Sense is a technology company hoping to have a positive impact on the environment, by providing residential customers with an intelligent home energy monitor. The company's system identifies the devices in the house by detecting their unique electrical signals, helping customers to understand and reduce their household energy consumption, and make more informed decisions about their homes.
Sense distinguishes itself through its proprietary AI and ML-based technology, through which users are provided with real-time insights into energy and device activity (even if the devices themselves are not smart). Its app can be used to monitor and reduce energy consumption, which is good for both the environment and consumers - who stand to save on their energy bills.
As it increases its international presence, the company has secured partnerships with businesses such as Schneider, a key provider of energy infrastructure across the world. It has received substantial funding towards further expanding its global footprint to Europe, Asia Pacific and other regions. On top of this, Sense plans to invest in accelerating its path to broad consumer adoption in partnership with smart home innovators making the future an exciting one for the company.
Steph
Company Specialist at Welcome to the Jungle
Company
Funding (last 2 of 9 rounds)
Sep 2022
$22.6m
SERIES C
Apr 2022
$105m
SERIES C
Total funding: $213.6m
Company benefits
- Generous healthcare benefits
- Flexible Spending Account (FSA)
- Life and disability insurance
- Dental and vision benefits
- Dependent Care Flexible Spending Account (DCA)
- Health Savings Account (HSA)
- Health Reimbursement Account (HRA)
- Accident Insurance
- Hospital Indemnity Insurance
- Flexible paid time off
- 401K with company match
- Paid parental leave
- Paid family and medical leave
- Fitness subsidies
- Hiring practices that promote diversity
- Unconscious bias training
- Hybrid and remote work opportunities
- Remote work stipend
- Commuter benefits
Company HQ
Central Square, Cambridge, MA
Leadership
Michael Phillips
(Co-Founder & CEO)Previously the Founder and CTO at SpeechWorks and vlingo, as well as CTO at ScanSoft.
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