Customer Success Manager, CaptionHub

£50-60k

Mid and Senior level

Remote from UK

More information about location

AI-powered media localisation for every modern enterprise

Job no longer available

AI-powered media localisation for every modern enterprise

21-100 employees

B2BArtificial IntelligenceEnterpriseContentAutomationMedia

Job no longer available

£50-60k

Mid and Senior level

Remote from UK

More information about location

21-100 employees

B2BArtificial IntelligenceEnterpriseContentAutomationMedia

Company mission

To bring the best of AI across speech, translation and voice synthesis with media localisation editing and workflow tools.

Job

Company

Role

Who you are

You have 3-5 years as a technical customer success manager or solutions engineer or other combined commercial and technical role with a strong bias given to SaaS experience in a retention role
You will have the ability to confidently demonstrate in-depth product knowledge and mastery
You can comfortably and confidently master complex SaaS applications
You are happy in a remote environment
You can navigate enterprise stakeholder ecosystems with appropriate rigour
You have an unquestionable level of accountability, organisation and client management skills
You thoroughly understand the retention / CSM space

Desirable

You have some experience in one or more of the following: media; video; localisation; generative AI or AI; enterprise SaaS, professional live production

What the job involves

You will become a CaptionHub product expert and a lynchpin for driving customer engagements, activation, training and implementations
You will work closely with the CEO, CTO, CCO, Customer Success Director, and other team members and will be a go-to-person in the company, client and partner ecosystem for product related matters
Client activation and retention ▶️ enterprise training for clients ▶️ own the enterprise account business reviews and performance ▶️ contribute to knowledge base and training material ▶️ go to day-to-day account owner for customer success across our tier 1 and 2 clients
Client and sales enablement ▶️ cross-cohort customer only webinars to improve retention ▶️ regularly updating partners and clients on new features ▶️ deep dives into each capability set for clients and prospects supporting sales team in deal flow

Application process

1. Apply via Welcome to the Jungle
2. Video call with team member (20 minutes)
4. Technical assessment interview (20 minutes)
3. Panel interview - skills and experience assessment (60 minutes)
4. Cultural fit interview (45 minutes)
5. References

Our take

Founded in 2015, CaptionHub is a video and audio captioning platform. Initially used to create, edit, and publish subtitles to video, the company continues to grow its available features.

Trust in the company’s services is perhaps best evidenced by TED’s decision to select CaptionHub as its global subtitling platform. With nearly 4,000 hours of content to caption and translations each year, TED considered CaptionHub the best option to do so to improve their workflow and efficiency.

The company recently announced the launch of its next-generation media localisation suite, which is set to bring together CaptionHub Voiceover, CaptionHub Connect, CaptionHub Live, and CaptionHub Automation. An important launch as it provides a fully integrated-AI-powered platform that streamlines the localisation process, allowing businesses to scale their video content globally at speed.

Freddie

Company Specialist at Welcome to the Jungle

Company

Company HQ

Farringdon, London, UK

Leadership

Tom Bridges

(Founder & CEO)

Previously co-founded Neon Pictures, currently acting as Chair, and Unit Post Production, formerly serving there as Director of Operations.

James Jameson

(CCO)

Previously founded Rise where they served as CEO. Prior to that, they were the VP of Product Strategy at Rivo and a Director of Professional Services & Operations at Mitratech.

Andrew McDonough

(CTO)

Previously co-founded Tribesport where they served as CTO. They also worked as a Software Consultant at Armakuni, a Lead Developer at The People's Operator, and Software Developer at Unboxed Consulting.

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