Customer Success Manager, CaptionHub
£50-60k
More information about location
Media localisation for the modern Enterprise
Job no longer available
Media localisation for the modern Enterprise
21-100 employees
Job no longer available
£50-60k
More information about location
21-100 employees
Company mission
To enable media localisation for the modern Enterprise.
Role
Who you are
- You have 3-5 years as a technical customer success manager or solutions engineer or other combined commercial and technical role with a strong bias given to SaaS experience in a retention role
- You will have the ability to confidently demonstrate in-depth product knowledge and mastery
- You can comfortably and confidently master complex SaaS applications
- You are happy in a remote environment
- You can navigate enterprise stakeholder ecosystems with appropriate rigour
- You have an unquestionable level of accountability, organisation and client management skills
- You thoroughly understand the retention / CSM space
Desirable
- You have some experience in one or more of the following: media; video; localisation; generative AI or AI; enterprise SaaS, professional live production
What the job involves
- You will become a CaptionHub product expert and a lynchpin for driving customer engagements, activation, training and implementations
- You will work closely with the CEO, CTO, CCO, Customer Success Director, and other team members and will be a go-to-person in the company, client and partner ecosystem for product related matters
- Client activation and retention ▶️ enterprise training for clients ▶️ own the enterprise account business reviews and performance ▶️ contribute to knowledge base and training material ▶️ go to day-to-day account owner for customer success across our tier 1 and 2 clients
- Client and sales enablement ▶️ cross-cohort customer only webinars to improve retention ▶️ regularly updating partners and clients on new features ▶️ deep dives into each capability set for clients and prospects supporting sales team in deal flow
Application process
- 1. Apply via Welcome to the Jungle
- 2. Video call with team member (20 minutes)
- 4. Technical assessment interview (20 minutes)
- 3. Panel interview - skills and experience assessment (60 minutes)
- 4. Cultural fit interview (45 minutes)
- 5. References
Our take
Founded in 2015, CaptionHub is a video and audio captioning platform. Initially used to create, edit, and publish subtitles to video, the company continues to grow its available features.
Trust in the company’s services is perhaps best evidenced by TED’s decision to select CaptionHub as its global subtitling platform. With nearly 4,000 hours of content to caption and translate each year, TED considered CaptionHub the best option to do so to improve their workflow and efficiency.
The company recently announced the forthcoming launch of CaptionHub Voiceover. This new feature hopes to disrupt what has long been an expensive and manual luxury for multimedia localization. With over thirty language options, the company expects it to make significant waves in the industry.
Freddie
Company Specialist at Welcome to the Jungle
Company
Company benefits
- A high-growth scaling business
- Transparent structure with a values-driven & collaborative culture
- 25 days of holiday accruing 1 further day each year
- Regular team socials and quarterly full team off-site
- Pension and salary sacrifice
- Maternity & paternity cover – 6 weeks full pay with follow-on flexible working options
- Remote working or London co-working
- Remote working budget available
Company values
- We operate a truly collaborative, high-performing and non-hierarchical team
- We treat each other with respect, kindness and trust
- We operate a goal focused and blame-free environment
Leadership
Tom Bridges
(Founder & CEO)Previously co-founded Neon Pictures, currently acting as Chair, and Unit Post Production, formerly serving here as Director of Operations.
James Jameson
(CCO)Previously founded Rise where they served as CEO. Prior to that, they were the VP of Product Strategy at Rivo and a Director of Professional Services & Operations at Mitratech.
Andrew McDonough
(CTO)Previously co-founded Tribesport where they served as CTO. They also worked as a Software Consultant at Armakuni, a Lead Developer at The People's Operator, and Software Developer at Unboxed Consulting.
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