Staff Business Solution Engineer, Airbnb
Collaboration Products
$155-197k
More information about location
Community marketplace for holiday accomodation
Job no longer available
Community marketplace for holiday accomodation
1001+ employees
Job no longer available
$155-197k
More information about location
1001+ employees
Company mission
To create a world where anyone can belong anywhere.
Role
Who you are
- 9+ years of experience with SaaS technologies used by internal employees
- Experience in establishing effective business partnerships within and outside the organization
- Manage customer relationships to gather business requirements and processes to support needs fulfillment
- Highly responsive with strong interpersonal and written/verbal communication skills
- Ability to work independently, prioritize and juggle multiple deadlines and projects, and keep peers, partners, and supervisors abreast of activities
- Proficiency in leading user interviews, requirements gathering, creating, maintaining, and supporting all application development artifacts, including user stories, process flows, screen mockups, data diagrams, business rule definitions, design documents, and reporting scripts
- Strong analytical and system design skills, problem-solving skills, and a track record of seeing tasks through to successful completion
- Experience working in a technical environment and being able to clearly communicate technical concepts to both technical and non-technical audiences
- Excellent problem-solving skills, analytical mind, attention to detail, and investigative skills
- Experience working with self-service support tools in a high-growth company to promote shift-left initiatives as well as moving information and help from support staff to self-service knowledge repositories
- Familiarity with AI technologies and their application across collaboration technologies to drive productivity and creativity
What the job involves
- The Senior Business Solutions Engineer is responsible for leading business enablement by utilizing their technical skills and understanding of SaaS technologies
- Work as a strategic partner of the business by aligning with business groups on strategic vision and business priorities; serve as a liaison between business and technology
- Understand technology capabilities required to support business needs, with a focus on leveraging AI to enhance productivity and creativity
- Develop and maintain a technology roadmap by proactively communicating and collaborating with cross functional business and technical stakeholders
- Lead business requirements gathering sessions and analyze key business processes and requirements, incorporating AI solutions where approved and applicable; work to gain approvals as new AI uses cases emerge
- Gain an in-depth understanding of business processes, use cases, requirements, system integrations, reporting, and data flow, including AI-enhanced processes
- Drive productivity and creativity by improving existing processes or implementing new business processes including AI-driven technology solutions when appropriate
- Collaborate closely with technical lead and engineers to translate business requirements into technical designs and solutions incorporating AI capabilities as appropriate
- Work with business users to document, manage, and prioritize bug fixes and enhancements, including those related to AI functionalities
- Support business users on system configuration and administration including identifying system issues and troubleshooting and analyzing potential solutions
- Support product development and release lifecycle by working with technical lead and engineers to test and release new system functions, ensuring on-time delivery of new products and features, including AI-driven enhancements, and assisting with new releases and approving all User Acceptance Testing
- Participate in sprint planning, on-call for your area as well as other team rituals, with a focus on continual process reflection and improvement over time
Our take
When Airbnb was originally founded, the product helped customers book air mattresses on people's apartment floors. Since then, Airbnb has had over a billion customers hosted through its platform. With more than 4 million registered hosts worldwide, it has grown into a major player in the hospitality sector.
Airbnb has been successful in disrupting the traditional holiday lettings sector. Before it existed accommodation was limited to hotels and bed and breakfasts, but Airbnb has mainstreamed the idea of renting out spare rooms or even entire homes. It has created a new sector of hosts purchasing properties to rent out on the platform and provides a level of flexibility and a range of offerings not previously possible for travelers.
Perhaps a victim of its own success, by 2022 supply of Airbnb-listed properties began to outstrip demand in some markets, as hosts overestimated the appetite for domestic travel. However, the company is still posting strong financials and has unveiled new tools to support its hosts in a tougher rental market. With a healthy bottom line and a huge user base, Airbnb is very likely to overcome the current market turbulence and continue its growth.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
Few candidates hear
back within 2 weeks
25% employee growth in 12 months
Company
Funding (last 2 of 10 rounds)
Apr 2020
$500m
GROWTH EQUITY VC
Mar 2017
$447.8m
SERIES F
Total funding: $3.8bn
Company benefits
- Paid volunteer time
- Health food and snacks
- Generous parental and family leave
- Learning and development
- Annual travel and experiences credit
Company values
- Champion the Mission: We’re united with our community to create a world where anyone can belong anywhere
- Be a Host: We're caring, open, and encouraging to everyone we work with
- Embrace the Adventure: We’re driven by curiosity, optimism, and the belief that every person can grow
- Be a Cereal Entrepreneur: We’re determined and creative in transforming our bold ambitions into reality
Company HQ
Showplace Square, San Francisco, CA
Articles
Leadership
Brian Chesky
(Co-Founder & CEO)Previously an Industrial Designer, studying at Rhode Island School of Design.
Nathan Blecharczyk
(Co-Founder & CSO)Studied Computer Science at Harvard, and had around 4 years of professional Software Engineering experience before founding Airbnb, including interning at Microsoft.
Joe Gebbia
(Co-Founder)Also studied Industrial Design at Rhode Island, and previously founded various design-related startups
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