Lead Business Operations Program Manager, Thumbtack
EPAD
$172.2-247.5k
Salary is dependent on location
Local services marketplace app
Be an early applicant
Local services marketplace app
1001+ employees
Be an early applicant
$172.2-247.5k
Salary is dependent on location
1001+ employees
Company mission
Thumbtack's mission is to help homeowners care for their homes, all the way from minor retouching to fundamental remodelling projects.
Role
Who you are
- 10+ years of experience in strategy, business operations, or program management roles within high growth tech or similarly fast paced, ambiguous environments
- Direct experience supporting or collaborating with technical orgs (Product, Engineering, Analytics, or Design), with a clear grasp of how these teams operate and what slows them down
- Led cross-functional initiatives from 0 to 1, independently scoping the work, building alignment across functions, and managing execution without needing a roadmap handed to you
- Worked directly with executive stakeholders, turning loosely defined goals into clear plans, influencing through insight (not authority), and navigating shifting priorities with confidence
What the job involves
- We’re hiring a Lead Business Operations Program Manager to support our Engineering, Product, Analytics, and Design (EPAD) orgs, some of the most technical and fast-moving teams at Thumbtack
- In this role, you’ll own strategic initiatives from end-to-end, working directly with functional leaders to identify opportunities, drive alignment, and implement solutions that help these teams build at scale
- This role is perfect for someone who thrives in complexity, brings strong systems thinking, and isn’t afraid to dive into the deep end to get things done
- You’ll act as the connective tissue across functions, managing cross-team initiatives, enabling decision making, and ensuring our EPAD teams have the right tools, processes, and context to execute effectively
- If you’re excited by operational puzzles, cross-functional impact, and building the future of how great tech teams work, you'll feel right at home here
- Thumbtack’s Business Operations Program Management (BOPM) Team is the engine behind many of our most critical strategic initiatives
- We operate at the intersection of strategy and execution, partnering closely with senior leaders to scale operations, align teams, and deliver meaningful outcomes
- With a bird’s-eye view of the company and deep involvement in day-to-day execution, we bring clarity to complexity and structure to ambiguity
- Reporting into the Chief of Staff to the CEO, we’re embedded across functions to help teams work smarter and move faster
- Whether it’s designing operational frameworks, standing up new programs, or creating scalable systems that last — we’re here to make sure bold ideas don’t just get imagined, they get delivered
- Strategic Partnership and Execution: You’ll be the go-to partner for our Chief Product Officer, Chief Technology Officer, and EPAD leaders when it's time to bring strategy off the slide deck and into the real world
- This means building smart, phased plans that account for the messy middle; things like team bandwidth, decision maker alignment, and rollout timing
- You’ll spot risks early, read between the lines in leadership conversations, and help drive the projects that move the business forward
- Operational Excellence and Team Coordination: You won’t just run meetings, you’ll make them matter
- You’ll shape agendas around what’s actually discussion worthy, keep fast moving conversations focused, and make sure outcomes result in action
- When priorities compete (they will), you’ll help navigate trade-offs and keep things moving without spinning wheels
- Cross-functional Collaboration and Alignment: This role is about being the glue across EPAD
- You’ll notice when teams are working in parallel without talking, and step in to connect the dots
- You’ll make sure the right people are in the room at the right time, and that we’re not reinventing the wheel across our objectives
- Project Management and Analytics: You're not here to make spreadsheets for the sake of it, you're here to make data-driven decisions
- You’ll define what success really looks like for a project, build systems to track it, and course correct if things drift
- Whether it’s launching a new process or sunsetting something that’s not working, your goal is always the same: make it easier for great teams to do great work
- Future of Work and Team Culture: We’re virtual-first but not virtual-only, and this role helps that model thrive across EPAD
- You’ll co-create rituals that make async feel human, curate in-person gatherings to keep teams connected, and ensure culture doesn’t get lost in the logistics
- You’ll drive key people workstreams, turning engagement survey insights into actionable initiatives that strengthen employee experience and organizational health
Our take
ThumbTack is a local services marketplace app that pairs customers with skilled professionals. Instead of simply searching for a professional, users provide ThumbTack with details of the job they need completing and the professionals then pitch their services to the potential customer using credits. ThumbTack makes its money by charging the professional for these credits.
It positions itself as something a little different in a saturated local services space that is dominated by companies like Angie’s List, TaskRabbit, Yelp, eBay, and Amazon. It also focuses on a broad range of professionals, from traditional home services like electricians and painters to photographers, personal trainers, and birthday party magicians.
The COVID-19 pandemic saw a boost in business for ThumbTack as more people stayed at home and made changes to their properties, increasing the demand for home professionals. In fact, after 2019, the company doubled in value to $3.2 billion with its 2021 raise. Now its updated app has 30 new features, and the company is partnering with the likes of trade-powering platform and Unicorn ServiceTitan, indicating Thumbtack's sustained sway in the market.
Freddie
Company Specialist at Welcome to the Jungle
Insights
-5% employee growth in 12 months
Company
Funding (last 2 of 9 rounds)
Jun 2021
$275m
LATE VC
Jul 2019
$150m
SERIES F
Total funding: $699.4m
Company benefits
- Parental leave
- Health insurance
- Community matters | Sure, our ways of connecting have changed. But we haven’t missed a beat, from virtual concerts to “TTversary” celebrations to weekly catch-ups
- Always be improving | We bring out the best in our colleagues — and our product — by pushing each beyond what we believe we’re capable of. We give honest feedback, even when it’s hard
- Wellness is a way of life | We promote balance with generous PTO and company-wide holidays — and find our centers every Wellness Wednesday with yoga featuring a Thumbtack pro
- A worthy mission | In a world where tech is often seen as eroding good jobs, we’re helping small business owners thrive. Our product makes entrepreneurship accessible to everyone
- Driven by our values | Our values are the compass by which we make all our decisions. Each one matters: Lead with why, Make it count, Own it, Choose teamwork, and Say what you mean
- Plus, amazing benefits | All the benefits you’d expect, plus a few more: generous parental and fertility benefits, $1800 for Thumbtack services per year and a $1200 remote work stipend
- Virtual-first working model coupled with quarterly in-person events and Camp Thumbtack
- 20+ company-wide holidays including two week-long shutdowns
- Libraries (collaborative workspaces) in San Francisco, Salt Lake City, Toronto, and Manila
- Cell phone and WiFi reimbursements
- Subscriptions and Employee Assistance Program for mental health and well-being
Company HQ
SoMa, San Francisco, CA
Leadership
Marco Zappacosta
(CEO)Having studied at Columbia University, Marco co-founded Thumbtack in August 2008. He has served as CEO since January 2009.
Jonathan Swanson
(Chairman)Jonathan started his career creating financial market reports for the White House before co-founding Thumbtack in 2008. Currently Founder at Powerset and Athena.
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