Staff Product Manager, Crunchyroll

• 8+ years of product management experience, with at least 5 years focused on access & identity, authentication, or security-related products for a consumer technology platform
• Experience with identity frameworks, authentication protocols (OAuth, SAML, OpenID Connect), and multi-factor authentication (MFA)
• Experience with user security best practices, including fraud prevention, bot mitigation, and balancing friction vs. security in account authentication
• Familiarity with SSO, social login integrations, and identity federation
• Experience designing scalable, global identity solutions that work across web, mobile, and TV platforms
• Interpret user behavior, security threats, and authentication flows
• You can make strategic trade-offs between security, usability, and business needs
• Experience in data-driven decision-making, KPI tracking, and user behavior analysis for access flows

Desirable

• As the Staff Product Manager for Access & Identity, you will lead the strategy and execution of identity and authentication solutions that make it easier and safer for users to work with Crunchyroll across platforms
• You will improve sign-up, sign-in, account recovery, multi-factor authentication (MFA), and identity verification, ensuring an balance between security, smooth access, and user empowerment
• Identity & Access Management Strategy – Define and drive the roadmap for identity, authentication, and authorization
• User Authentication & Security – Enhance and implement modern authentication flows,
• User Account & Profile Management – Improve how users create, access, and manage their accounts across devices
• Fraud & Abuse Mitigation – Collaborate with security teams to proactively detect and prevent account takeovers (ATOs), credential stuffing, and fraudulent activities while ensuring legitimate users can access their accounts without unnecessary friction
• Privacy & Data Protection – Ensure compliance with global privacy regulations (e.g., GDPR, CCPA) and provide users with greater control over their data, including identity verification and consent management
• Cross-Functional Collaboration – Partner with engineering, design, security, legal, and customer experience teams to launch identity and security solutions that enhance both user trust and platform integrity
• User-Centric Design & Research – Conduct research to understand pain points in authentication and access, using data and UX insights to enhance login experiences and reduce churn caused by access-related friction
• Metrics & Performance Optimization – Define success metrics and analyze login success rates, account recovery effectiveness, and fraud incidents to improve identity flows and reduce friction
• In the role of Senior Product Manager - Access and Identity Management, you will report to the VP of Product Management