Application Administrator, Blend

Salary not provided

The starting pay range for this role is $27 - $30.00 per hour + Incentive plan

Excel

Mid and Senior level

Remote from US

More information about location

Business performance data & analytics

Job no longer available

Business performance data & analytics

501-1000 employees

B2BArtificial IntelligenceAnalyticsSaaSData Analysis

Job no longer available

Salary not provided

The starting pay range for this role is $27 - $30.00 per hour + Incentive plan

Excel

Mid and Senior level

Remote from US

More information about location

501-1000 employees

B2BArtificial IntelligenceAnalyticsSaaSData Analysis

Company mission

To help advance our understanding of our customers and business performance.

Job

Company

Role

Who you are

This opportunity is the perfect fit for someone who has a strong background in customer service support, trouble shooting skills, and excellent communication skills
An experienced Hypercare Specialist who will work cross-functionally within a matrixed organization in close partnership with Technology and Process teams to identify root cause problems, gather materials, create messaging, and offer input about implementation of programs
Bachelor’s degree or equivalent work experience
Roughly 3-5 years of technical customer service support experience dedicated to managing pre- launch and post-launch programs across multiple regions
Excellent troubleshooting skills with a strong attention to detail and problem resolution
Experience in project management along with top-notch organizational skills preferred
Strong written and verbal communication and interpersonal skills required to successfully engage with stakeholders at multiple levels of the organization
Savvy customer service approach to engagement across multiple levels of the organization
Knowledge of MS Teams and Suite, MS Word, and Excel

What the job involves

We are seeking an experienced Application Administrator for one of our global Healthcare Client’s corporate onboarding teams
Duration: 6-month contract
In this role, you will be directly responsible for assisting in developing and managing the Hypercare strategy and approach to multiple project launches involving a multitude of donor centers
Additionally, you’ll manage tasks and follow up on tickets submitted to IT by the centers to quickly identify solutions and establish standard processes for streamlining the flow of ticket resolution Work with IT on ensuring necessary data is provided to manage proper reporting metrics
Follow established customer service approach to managing solution timelines
Prioritize key defects and problems that need to be resolved, and escalate Hypercare issues in accordance with established governance structure
Assist internal Business Units during IT launches in the centers on troubleshooting issues related to the application process
Ensure institutionalization of a Hypercare process and playbook standards for all aspects of planning, execution, and stabilization periods
Identify opportunities to streamline Hypercare, share best practices with peers and leaders and implement continuous improvement actions on a regular basis

Our take

As large enterprises digitise at increasingly complex rates, data solutions and advanced analytics are becoming increasingly vital services. Bled360 is a data science solution provider helping these companies leverage the data they harness in transformative ways.

Consisting of data scientists and engineers, the company aids large enterprises in machine learning operations, AI integration and data governance. Overall, it helps to boost the efficiency of data usage.

Blend360 has also been strategically growing through the acquisition of SMEs, in part funded by its 2022 Growth Equity investment. Companies it has acquired include FutureproofAI, enhancing its service offerings and customer base. Its acquisition of Montevideo Labs also enhances its position in LatAm regions.