Customer Success Key Account Advisor, Booksy
US, Vietnamese Speaking
Compensation: $24.95 hourly + bonus
More information about location
Appointment booking software
Be an early applicant
Appointment booking software
501-1000 employees
Be an early applicant
Compensation: $24.95 hourly + bonus
More information about location
501-1000 employees
Company mission
To help keep businesses on pace with their passion.
Role
Who you are
- Native or bilingual proficiency in Vietnamese and professional fluency in English is required
- Bilingual proficiency in Vietnamese
- 3+ years of experience in account management, or customer success, specifically working with Vietnamese customers
- Strong understanding of customer onboarding and support
- Excellent communication, facilitation, and storytelling skills. Able to translate complex changes into simple, actionable messages
- Demonstrated ability to influence without authority and build trust across multiple teams and regions
- Analytical mindset with experience measuring adoption and engagement metrics
What the job involves
- As a Key Account Advisor you manage a portfolio of Booksy's High Value customers to ensure a smooth onboarding experience, ongoing support, and active engagement with the platform
- You are focused on maintaining high levels of revenue retention, generating business opportunities and strengthening the relationship with our customers
- You aren't just managing accounts; you are building a bridge between global solutions and local business culture
- Your success will be measured by your ability to foster deep-rooted trust, navigate complex local hierarchies, and drive long-term revenue growth within your portfolio
- You will join our Customer Success team, a passionate group committed to providing the best service to our customers, and reporting to the CS Onboarding Manager (US)
- Provides exceptional customer support across multiple channels to High Value Providers
- Efficiently and promptly resolves incoming inquiries and concerns
- Conducts the onboarding of Providers to increase the number of online bookings on their profiles during the onboarding period
- Educates providers on the functions of Booksy
- Outbound contacts focused on customer and revenue retention
- Delivers a seamless and positive customer experience
- Identify expansion opportunities (upselling/cross-selling) by aligning our product roadmap with the specific economic trends of the Vietnamese market
- Plays an integral role in generating new sales that turn into lasting relationships
- Attends meetings with potential High Value Providers according to business needs
- Collaborate with Marketing to ensure localized collateral reflects the tone and values of the Vietnamese business community
Our take
Appointment-based businesses are turning more and more to digital products to help them work better, and Booksy is one of them. This mobile app and appointment marketplace enables beauty and wellness businesses to automate scheduling, calendar management and payments, while providing consumers a way to find exactly the service they need.
Born out of Poland but now based in the US, Booksy's platform now boasts over 13M active users. By cutting out phone call tag and business-hour guesswork, it's saving time for everyone involed. And with strong investor backing its gearing up for its next chapter of growing its user base, expanding its marketplace, and enhancing its platform to meet the rising demand for smarter, smoother appointment management.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (last 2 of 7 rounds)
Jan 2021
$70m
SERIES C
Nov 2020
$43.5m
LATE VC
Total funding: $164.9m
Company benefits
- Medical, dental, and vision benefits
- Unlimited paid time off
- 401(k) retirement savings and match
- Paid parental leave
- Monthly beauty service stipend
- Fully remote work
- Monthly work-from-home reimbursement
- And more!
Company HQ
Near North, Chicago, IL
Leadership
Stefan Batory
(Co-Founder & CEO)Previously CEO at iTaxi.pl, Sensi Soft and eo Networks. Was the Director of Technology at The Mother Ship Poland.
Konrad Howard
(Co-Founder & CIO)Previously Supervisory Board Member at iTaxi.pl. Head of Product at Inter Cars SA and Managing Director at Sensi Soft Ltd.
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