Customer Support, TicketSwap
Dutch Speaker
Marketplace to buy & sell tickets
Open for applications
Marketplace to buy & sell tickets
101-200 employees
Open for applications
101-200 employees
Company mission
To make sure that as many fans as possible get to go to their favourite shows, festivals and sporting events - and to do so at a fair price.
Role
Who you are
- Helping people is second nature to you; you are social and you can empathize well with others
- Exceptional proficiency in Dutch and English, both written and verbal
- You are customer-oriented and have problem-solving skills
- You are stress-resistant and embrace changes
- You like a fast-paced, dynamic working environment
- Customer service experience is a plus
- You are available 40 hours a week and you’re based in or near Amsterdam
What the job involves
- Our Customer Support department is here to assist fans with any questions they may have about our platform. From fans who have questions about how to use our site to those who need help selling a ticket, we are ready to help everyone in need
- Helping our customers solve these problems is something we value a lot and it’s crucial to build trust and loyalty amongst our customers
- Our Customer Support is the front line. Dealing with fan's questions via phone, chat and email quickly and effectively is one of our key strengths
- Therefore, we are looking for a Dutch-speaking Customer Support Hero who will be responsible for providing the best customer service to our Dutch fans!
- On a daily basis, you'll be helping our fans via chat, email and phone, and you do this with great enthusiasm. In addition, you will be involved in:
- Fixing sellers' mistakes and finding ways to avoid this in the future
- Achieving goals regarding customer satisfaction and productivity, in order to contribute to the company wide targets
- Thinking about improving and automating processes within the support department
Application process
- Application: You applied! We're very happy with your application and will get back to you within 1 week
- Introduction call: If we see a potential match, we will invite you for a 30 minute call to get to know you better and tell you more about the tole and TicketSwap
- 1st interview: The hiring manager, a team member and you will get together to know each other better and discuss your experiences. Feel free to ask questions!
- 2nd interview: Your assignments will be discussed and you get the opportunity to explain why toy made certain choices to the hiring manager and another team member
- Offer: When all parties are still enthusiastic about possible working together, our recruiter will contact you in the next few days with an offer
Our take
Obtaining tickets for in-demand events can be extremely difficult, as can selling on unusable tickets. TicketSwap solves this problem by providing a platform where users can buy and sell pre-sold tickets, without the usually associated risk and high prices.
With fraud detection built in, TicketSwap’s platform allows for greater security against bad sellers. It also maintains a fixed price cap of 120% of the original price to protect against exploitative profiteering. These features, alongside the ease of use of the marketplace, have proved wildly popular, and the platform now serves millions of users around the world.
The company has expanded rather a lot since its inception, sweeping across European markets as well as entering Latin America and the UK. It has cemented a series of lucrative deals with festivals, venues, and promoters, which is testament to the company’s growing ubiquity, and continues to roll out new features such as in-app ticket storage and "FairShare", that divides any profit on a sold ticket fairly between the seller of the ticket and the event organizer.
Freddie
Company Specialist at Welcome to the Jungle
Insights
Some candidates hear
back within 2 weeks
106% employee growth in 12 months
Company
Funding (1 round)
Jun 2021
$9.1m
LATE VC
Total funding: $9.1m
Company benefits
- Pension plan fully paid by TicketSwap
- An electrical sit-stand desk
- Diverse team with 30+ nationalities
- Healthy lunch & snacks every day
- 25 paid holidays a year
- Friday drinks with colleagues
Company values
- Fan Fanatical: The fan's experience comes first
- Embrace Change: Evolution is getting better through changes
- Own It: With great power comes great responsibility
- Create Impact: Smart in applying efforts and resources
- Get It Done: Keep it simple
Company HQ
De Wallen, Amsterdam, NH
Articles
Leadership
Hans Ober
(CEO)Has a Master's in International Management from the University of Amsterdam, and has served as TicketSwap's CEO since its founding.
Ruud Kamphuis
(Engineering Fellow)Has a Bachelor of Commerce from Saxion Hogescholen and co-founded TicketSwap in 2012, initially as CTO.
Salary benchmarks
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