Marketing & Sales Operations Lead, Nexthink
$140-175k
3+ days a week in office
Digital employee experience management
Job no longer available
Digital employee experience management
1001+ employees
Job no longer available
$140-175k
3+ days a week in office
1001+ employees
Company mission
Nexthink's mission is to delight people at work by helping IT to shape smart and productive workplaces.
Role
Who you are
- 5+ years of experience across Sales, Marketing or Business Operations in a SaaS B2B environment
- Demonstrable experience owning Marketing performance analysis end to end — not just supporting them
- Track record of working hands on with marketing data infrastructure — CRM (SFDC, HubSpot), automation tools (Marketo, Pardot), and a BI layer — and using it to produce reports and influencing decisions
- Comfort with SQL or equivalent enough to pull your own data or validate a dashboard
- Experience working in multinational organizations a plus
- Experience building dashboards and queries in a BI tool (Tableau CRM is a plus) or not afraid to learn, highly proficient in Excel
- Ability to build a model and explain it: you can construct the marketing impact analysis and walk a CMO through it clearly
- Structured thinker who can translate a complex problem ('our campaign results are low’ ) into a framework, a model, and a recommendation
- Comfortable with ambiguity and able to define the right question before answering it
- High motivation for continuous improvement and ability to drive impact
- Clear, concise communicator: your outputs are decision-ready, not data dumps
- Credible in the room with senior stakeholders — you push back with data, not just opinion
- Bachelor's degree in Business Management/Administration
What the job involves
- Our Marketing & Sales Operations Lead will be an integral member of our Revenue Operations team, partnering with Marketing, Business Systems Transformation and Finance as needed to support the Go-To-Market insights, CRM System updates, Data accuracy and driving operational initiatives to drive Pipeline and ultimately ARR growth
- This role will support hands on the decisions that shape how we define and measure success in our GTM approach: how efficient we are in our campaigns, channels, events, and pipeline generation
- You sit at the intersection of Marketing, Revenue Operations, Sales and Systems: close enough to systems to fix a broken process or data structure and close enough to the business to tell a CMO why pipeline coverage or campaign result comes short in a specific segment
- You do not just report what happened — you explain why, and you recommend what to change
- Serve as a trusted advisor and operations lead to Marketing teams
- Own Marketing leading and lagging indicators: develop, track and manage the metrics/KPIs, dashboards and insights correlating to our overall GTM performance
- Own the definitions and process governance in the assigned area
- Coordinate regular cadences across marketing teams, educating and supporting them in analyzing and recalibrating their strategic goals
- Proactively prepare insights, analysis and materials for leadership reviews
- Structure and evaluate business problems, design and implement actionable recommendations, and track success metrics. Serve as a key contact between the business and the systems transformation team, ensuring the overall solution fits in the overall process
- Ensure data hygiene and reporting accuracy across the marketing funnel. Perform checks to ensure data accuracy across all key elements
- Implement best-practices and standardization of tools and business processes, keeping repeatability and scalability top of mind
- Ensure alignment with overall company objectives and priorities
- Use data and qualitative information to drive and optimize our business. Drive data gathering whenever needed, build reporting and make improvements that supports a better view of the business
- Maintain effectiveness when experiencing major changes in work responsibilities or environment (e.g., people, processes, structure, or culture); adjust effectively to change by exploring the benefits, trying new approaches, and collaborating with others to make the change successful
Our take
Bad experiences with IT environments cost companies 100 hours per person each year. In order for businesses to avoid those hours of lost productivity, they need to ensure that their employees' digital experience is working for them.
That's where Nexthink's digital experience platform comes in. Its platform combines monitoring, user engagement, analytics, and automation — all from the employee’s perspective. Using one platform, companies are able to handle all parts of their employee's digital experience cycle, from issue detection to employee engagement. Not only does this allow for businesses to be more productive, it also leads to happier employees no longer bogged down by frustrating IT failures.
The company boasts over 1,100 enterprise customers with more than 15 million employees between them. With offices across the globe, its existing customer base is already large. Nexthink has remained focused on further innovation and partnerships, adding capabilities such as conversational AI. The increase in companies looking to invest in digital employee experience tech is set to keep Nexthink on its existing growth trajectory.
Steph
Company Specialist at Welcome to the Jungle
Insights
3% employee growth in 12 months
Company
Funding (last 2 of 7 rounds)
Feb 2021
$180m
SERIES D
Nov 2018
$85m
SERIES C
Total funding: $336.2m
Company benefits
- Flexible working
- Life insurance
- Critical illness cover
- Income protection
- Pension plan
- Maternity & Paternity leave
- Car allowance
- Job training and professional development
- 22 days holiday (excl. bank holidays)
- Work from home opportunities
- Health insurance
Company HQ
Prilly, VD
Leadership
Pedro Bados
(Co-Founder & CEO)Previously worked as an Artificial Intelligence Researcher before co-founding Nexthink in 2004.
Patrick Hertzog
(Co-Founder & User Experience Officer)Before co-founding Nexthink, they worked as a Research Assistant at a polytechnic school in Switzerland.
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