Senior Technical Support Engineer, Stellar Cyber
$100-150k
+ Bonus opportunity and equity
Open XDR cyber security solutions
Be an early applicant
Open XDR cyber security solutions
101-200 employees
Be an early applicant
$100-150k
+ Bonus opportunity and equity
101-200 employees
Company mission
To deliver the cybersecurity platform that makes it easy for everyone to see what’s coming – and act fast with confidence.
Role
Who you are
- The ideal candidate has deep technical expertise and thrives in high-severity incident scenarios
- Deep understanding of:
- SIEM architectures and log pipelines
- Network protocols (TCP/IP, DNS, HTTP, Syslog)
- Linux systems, troubleshooting, and performance tuning
- Hands-on experience with:
- Log parsing and normalization (regex, JSON, CEF, LEEF)
- Cloud platforms (AWS, Azure, GCP)
- Security technologies (firewalls, IDS/IPS, EDR, IAM)
- Strong troubleshooting skills across distributed systems
- ]Preferred Qualifications:
- Experience supporting enterprise or MSSP customers
- Background in SOC operations or incident response
- Familiarity with Elasticsearch, Kafka, Kubernetes, or similar platforms
- Experience operating in 24×7 global support environments
- Experience:
- 5+ years of experience in technical support, systems engineering, or security operations
- Strong background in SIEM, cybersecurity, or large-scale observability platforms
What the job involves
- We are seeking a Senior Technical Support Engineer to actively participate in advanced technical support operations for our US and LATAM Region regarding our SIEM and cybersecurity platform
- This role is responsible for customer escalations, complex break-fix troubleshooting and operational excellence
- Act as the primary escalation point for critical and high-impact customer issues
- Lead and perform hands-on troubleshooting for complex break-fix scenarios involving:
- SIEM pipelines, log ingestion, parsing, normalization
- Network security, IDS/IPS, endpoint, and cloud telemetry
- Performance, scalability, and data integrity issues
- Participate directly in support ticket rotation, including on-call and weekend coverage
- Drive root cause analysis (RCA) and ensure corrective and preventive actions are implemented
- Engage directly with customers during Severity 1 / business-impacting incidents
- Communicate clearly and confidently with security teams, architects, and leadership
- Set expectations, provide status updates, and lead incident resolution calls
- Translate technical findings into actionable customer guidance
- Work closely with Engineering, Product, DevOps, and SOC teams
- Advocate for supportability and operational readiness in new releases
- Provide feedback from customer issues to influence product improvements
- Assist with release validation, upgrades and complex customer deployments
Application process
- Please note, as part of our interview process, we may invite candidates for an in-person interview to meet with our team
Our take
Cyber attacks and data breaches are on the rise, particularly at enterprise level, leading to a spike in demand for solutions that offer a 360-degree view of the security landscape. Stellar Cyber offers an open Extended Detection and Response (XDR) platform to automatically detect and nullify risks.
In a bid to unify and optimize all the security tools used by enterprises, Stellar Cyber integrates with existing stacks such as AWS, G Suite, Crowdstrike and Cisco. Since founding in 2015, the company has been on an impressive upward trajectory, receiving multiple awards year after year.
As Stellar Cyber has grown, it has become more focussed on medium-sized businesses with lean security teams. By continually expanding its leadership team and advisory board, and making strong partnerships (such as with AWS), the company seems intent on sustaining its rapid growth.
Freddie
Company Specialist at Welcome to the Jungle
Insights
11% employee growth in 12 months
Company
Funding (last 2 of 8 rounds)
May 2026
$25m
LATE VC
Aug 2023
$20.5m
LATE VC
Total funding: $112.8m
Company benefits
- Pre-IPO Stock Options
- Medical, Dental & Vision care
- 401(k)
- Employee Assistance Program
- Employee Discount Program
- Life Insurance
- Paid time off
- Referral Program
- Rewards and Recognition Program
Company HQ
North San Jose, San Jose, CA
Leadership
Changming Liu
(Co-Founder & CEO)Founded Aerohive Networks in 2006, going public in 2014.
Aimei Wei
(Co-Founder & CTO)Involved in Software Development and Engineering since 1993. Was Senior Software Engineer at Cisco Networks before co-founding Stellar Cyber, following spells as Lead Engineer at Kineto Wireless and Ciena.
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