Clinical Ops Team Lead, HeliosX

MedExpress, Fixed Term Contract

Salary not provided

Mid and Senior level

Remote from UK

Profitable HealthTech, multiple sites delivering medicine and skincare to users in US + UK

Open for applications

Profitable HealthTech, multiple sites delivering medicine and skincare to users in US + UK

501-1000 employees

HealthcareB2CPersonal healthMencareD2CBeautyWellbeingeCommerceMedTechProduct

Open for applications

Salary not provided

Mid and Senior level

Remote from UK

501-1000 employees

HealthcareB2CPersonal healthMencareD2CBeautyWellbeingeCommerceMedTechProduct

Company mission

Creating a more confident world, where everyone can take control of their health to lead happier and healthier lives.

Job

Company

Role

Who you are

If you’re passionate about leadership in healthcare, committed to high standards, and thrive in a dynamic, fast-paced environment, this role is the perfect opportunity to make an impact
Management experience, ideally in healthtech
Nice to have: clinical background
Passion for improving performance, with an understanding of performance metrics
Data-driven mindset with experience using insights to drive performance improvements
Excellent communication and interpersonal skills, with the ability to build strong relationships with clinicians and cross-functional teams
Strong organisational skills and attention to detail, with the ability to manage multiple priorities

What the job involves

We are looking for a proactive and motivated Team Lead, on a fixed-term contract basis, to drive excellence in our clinical team as we enter a phase of hyper-growth
Sitting in the Clinical Engagement & Onboarding team, this role executes onboarding, performance management and retention strategies in the clinical team
This role manages and supports a cohort of clinicians to deliver high standards of care and operational efficiency, working closely with Medical Ops (HeliosX’s team of GPs) and the Operations & Performance teams
Act as line manager and main contact for UK clinicians, offering day-to-day support
Conduct 1:1s, appraisals, and manage HR or pastoral issues compassionately
Drive engagement and team culture through feedback, recognition, and check-ins
Ensure clinicians feel supported, valued, and connected
Monitor KPIs like productivity, utilisation, and CSAT, and address trends
Deliver training with GP Leads and ensure access to resources
Lead onboarding and maintain up-to-date training and licence records
Use feedback to improve clinician experience and service quality
Work with Medical Ops and Ops teams on service launches and process changes
Support resource planning and rota optimisation
Share clinician insights to inform improvements and drive adoption

Our take

Generally speaking, the healthcare sector is slow to adopt new technologies. HeliosX bucks the trend, having been founded in 2013 to provide quicker, convenient access to medications through the use of cutting-edge tech.

HeliosX aims to improve the quality, accessibility and affordability of healthcare across the UK, US and Europe. With millions of customers worldwide, it operates across the medical, dermatology, and nutritional supplement sectors through its top-selling brands and products - Dermatica (personalised skincare brand), MedExpress (telepharmacy), Levity (prescription weight loss), ZipHealth (online medical consultations & pharmacy) and its men's health brand, RocketRx.

HeliosX has seen its global revenue rocket from £60m to £180m between 2023 and 2024. This growth is impressive for a company that has had no external funding, and it aims to accelerate its expansion in 2025 by moving into new territories.

Freddie

Company Specialist at Welcome to the Jungle

Insights

62% female employees

34% employee growth in 12 months

Glassdoor (4.4)

Trustpilot (4.4)

Company

Employee endorsements

Team energy

"Empathic and energetic team is what makes you feel good when you go to work Monday morning. Imagine how important it is if you work remotely! And I..."

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Company benefits

Monthly Socials
Health Insurance
Gym discount
Flexible working
£1,000 Annual Learning and Development budget
Audible Subscription
Pension Contribution
25 days holiday + UK Bank holidays
Free HeliosX Products

Company values

Build Team Excellence
Putting Customers First
Today Not Tomorrow
Thinking Differently
Act Like an Owner
Keep it Simple
Do More With Less
Communicate Candidly

Company HQ

London, UK

Articles

The Hard Truth About Online Skincare Prescription Services

Leadership

Dwayne D'Souza

(Founder & Chairman of the Board)

After graduating from the University of Cambridge and gaining experience as a Software Engineer and later in Algorithmic Trading, Dwayne founded HeliosX in 2013.

Stuart Peak

(CEO)

Previously HeliosX's VP of Operations. Also worked at The Cambridge Code as an Operations Director, was a Strategy Consultant at PwC and an Operations Director at Oviva.

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