Clinical Ops Team Lead, HeliosX
MedExpress
Profitable HealthTech, multiple sites delivering medicine and skincare to users in US + UK
Posted today
Profitable HealthTech, multiple sites delivering medicine and skincare to users in US + UK
201-500 employees
Posted today
201-500 employees
Company mission
Creating a more confident world, where everyone can take control of their health to lead happier and healthier lives.
Role
Who you are
- Management experience, ideally in healthtech
- Nice to have: clinical background
- Passion for improving performance, with an understanding of performance metrics
- Data-driven mindset with experience using insights to drive performance improvements
- Excellent communication and interpersonal skills, with the ability to build strong relationships with clinicians and cross-functional teams
- Strong organisational skills and attention to detail, with the ability to manage multiple priorities
What the job involves
- We are looking for a proactive and motivated Team Lead to drive excellence in our clinical team as we enter a phase of hyper-growth. Sitting in the Clinical Engagement & Onboarding team, this role executes onboarding, performance management and retention strategies in the clinical team
- This role manages and supports a cohort of clinicians to deliver high standards of care and operational efficiency, working closely with Medical Ops (HeliosX’s team of GPs) and the Operations & Performance teams.
- If you’re passionate about leadership in healthcare, committed to high standards, and thrive in a dynamic, fast-paced environment, this role is the perfect opportunity to make an impact
- Lead & Support Clinicians
- Serve as the functional line manager for a group of UK clinicians, acting as their primary point of contact for guidance, support, and direction in daily clinical activities
- Ensure clinicians use the right channels for matters such as rota changes, escalations, and protocol queries, providing timely and effective support
- Conduct bi-annual appraisals, monthly 1:1s, and feedback sessions to foster ongoing development and growth
- Manage any pastoral, HR-related, or administrative issues, offering compassionate support and practical solutions
- Drive Performance Excellence
- Monitor clinician performance against key metrics, such as productivity, utilisation, CSAT, and clinical decision-making
- Facilitate training sessions alongside the GP Lead team and ensure clinicians have access to all necessary resources
- Identify performance trends and proactively propose initiatives to boost clinician effectiveness and service quality
- Enhance Onboarding & Training
- Lead the onboarding process for new clinicians, ensuring a seamless integration into the team and access to resources
- Collect and analyse feedback to continuously improve onboarding processes and clinician experience
- Maintain up-to-date records of clinician licences and training to ensure compliance and visibility of team capability across all brands and pathways
- Promote Engagement & Retention
- Champion clinician engagement initiatives, including recognition programs, check-ins, feedback mechanisms, and team-building activities
- Support in executing strategies to enhance clinician retention and job satisfaction
- Foster a positive and inclusive team culture, ensuring every clinician feels supported, valued, and part of a community
- Collaborate Across Teams
- Partner with Medical Ops and Operations teams to implement new service launches and process changes, driving team adoption and collecting clinician feedback
- Work closely with Operations to optimise scheduling, capacity planning, and resource allocation
- Provide insights and feedback from the clinician cohort, contributing to continuous improvement initiatives and operational enhancements
Our take
Generally speaking, the healthcare sector is slow to adopt new technologies. HeliosX bucks the trend, having been founded in 2013 to provide quicker, convenient access to medications through the use of cutting-edge tech.
HeliosX aims to improve the quality, accessibility and affordability of healthcare across the UK, US and Europe. With millions of customers worldwide, it operates across the medical, dermatology, and nutritional supplement sectors through its top-selling brands and products - Dermatica (personalised skincare brand), MedExpress (telepharmacy), Levity (prescription weight loss), ZipHealth (online medical consultations & pharmacy) and their men's health brand, RocketRx.
HeliosX has seen its global revenue rocket from £60m to £180m between 2023 and 2024. This growth is impressive for a company that's had no external funding, and it aims to accelerate its expansion in 2025 by moving into new territories.
Freddie
Company Specialist at Welcome to the Jungle
Insights
Company
Employee endorsements
Team energy
"Empathic and energetic team is what makes you feel good when you go to work Monday morning. Imagine how important it is if you work remotely! And I..."
Company benefits
- Monthly Socials
- Health Insurance
- Gym discount
- Flexible working
- £1,000 Annual Learning and Development budget
- Audible Subscription
- Pension Contribution
- 25 days holiday + UK Bank holidays
- Free HeliosX Products
Company values
- Build Team Excellence
- Putting Customers First
- Today Not Tomorrow
- Thinking Differently
- Act Like an Owner
- Keep it Simple
- Do More With Less
- Communicate Candidly
Company HQ
London, UK
Leadership
Dwayne D'Souza
(Founder & Chairman of the Board)After graduating from the University of Cambridge and gaining experience as a Software Engineer and later in Algorithmic Trading, Dwayne founded HeliosX in 2013.
Stuart Peak
(CEO)Share this job
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