Global Head of Renewals, Ashby
$200-250k
Offers Equity • Offers Commission
All-in-one recruiting software
Job no longer available
All-in-one recruiting software
201-500 employees
Job no longer available
$200-250k
Offers Equity • Offers Commission
201-500 employees
Company mission
To redefine the applicant tracking system (ATS) category, providing talent teams with analytics, workflows and automation.
Role
Who you are
- 📈 Are a post-sales revenue leader with experience owning renewals, retention, and NRR in a scaling B2B SaaS environment (ideally Series D or beyond). This could include experience leading an Account Management function, Renewals or Contract Management team
- 👥 Have deep experience hiring, coaching, and driving performance management – you are comfortable setting a high bar, giving direct feedback, and working toward excellence
- 🧠 Think in systems, not one-off solutions, and enjoy building scalable commercial frameworks
- 🤝 Excel at cross-functional partnership, especially with Sales, Finance, Legal, and RevOps
- ⚖️ Balance customer empathy with business rigor, believing great commercial experiences are transparent, principled, and fair
What the job involves
- One of Ashby’s core principles is continuous improvement — exceptional customer experiences are built through principled systems, strategic vision, and disciplined execution at scale. When you combine that with our principle of caring deeply about our customers, we're continuously thinking 'what's a better way to accomplish this'
- This is one of the reasons we're thrilled to be hiring a Global Head of Contract Management to lead our post-sales renewal engine; helping us scale with discipline, operational rigor, and a consistently high bar for the customer experience
- Ashby’s growth, retention, and customer trust are best-in-class. We serve thousands of customers, from early-stage startups to sophisticated enterprise organizations, and our Net Revenue Retention (NRR) is a critical driver of our business
- As we continue to scale, Contract Management plays a pivotal role in enabling expansion while maintaining a transparent customer experience
- This role is a senior, revenue-critical leadership position responsible for building and scaling Ashby’s global renewal function
- As the Global Head of Contract Management, you will own Ashby’s renewal engine across all customer segments and lead a centralized, global team of Contract Managers
- Your mandate is to drive NRR while maintaining strong pricing discipline, rigorous renewal forecasting, and a transparent, principled commercial experience for our customers
- You will partner closely across Customer Success, Sales, Finance, Legal, and Revenue Operations to build the systems, processes, and team required to support our increasingly sophisticated customer base
- A core element of this role is hiring and scaling the team — setting clear expectations, inspecting outcomes, coaching toward excellence, and maintaining a consistently high performance bar as we grow
- This role reports directly to the VP of Customer Success and operates with significant executive visibility
- Lead & Scale a High Performing Contract Management Organization:
- Lead and scale a centralized global Contract Management team (currently 6, will be 9 within the next quarter, growing to ~15+ within 12 months)
- Hire, coach, and develop managers and individual contributors, evolving our current role definitions, performance standards, and career paths
- Further refine performance metrics and accountability mechanisms tied directly to NRR, GRR, forecast accuracy, and pricing discipline
- Foster a culture of ownership, accountability, and principled decision-making
- Surface renewal insights that inform go-to-market strategy, pricing decisions, and customer lifecycle improvements
- Own Global Renewal Outcomes:
- Own renewal outcomes across all customer segments, including retention, seat growth, and expansion at renewal, with NRR as the primary success metric
- Ensure renewals are executed consistently and predictably, aligned with long-term customer and business value
- Partner closely with Sales to coordinate expansion opportunities at renewal, including upgrades across pricing tiers (e.g. Plus to Enterprise)
- Own the evolution of renewal tooling, workflows, and forecasting rigor, ensuring accurate renewal projections and clear visibility into NRR performance
- Build scalable renewal processes cross functionally that support Ashby’s growth while maintaining a high-quality commercial experience
- Evolve Commercial Policy & Pricing Discipline:
- Partner with Revenue Operations, Finance, Contract Strategy, and Sales to maintain our current high standards with regard to pricing guardrails, discounting frameworks, and approval workflows
- Maintain consistency and rigor in commercial decisions while enabling thoughtful flexibility when warranted
- Uphold Ashby’s strong pricing discipline as we continue to scale upmarket
- Enable Enterprise Renewals:
- As needed, oversee complex renewal motions, including multi-year agreements, procurement-heavy renewals, and custom MSAs (in close partnership with Legal)
- Ensure the team can confidently lead enterprise renewal negotiations, including procurement processes, non-standard terms, and executive stakeholder alignment
Application process
- Deadline: 20 March 2026 at 16:00 GMT
- At Ashby, our team and interview process want to help you show your best self. Our interview process is structured to get to know you and your career as well as empower you with insight into our key focus areas. Here is the process in its entirety:
- 30 min - Recruiter Screen with Senior Recruiter
- 45-60 min - Interview with Kelsey
- 45-60 min - Interview with Alex
- 60 min - Practical Exercise & Presentation
- Final Round: 1.5-2 hours
- 30 min - Interview with Senior Leader
- 30 min - Interview with CEO
- 10 min - Closing Questions with Hiring Manager
Our take
Reportedly, 50% of employers don’t use applicant tracking systems, largely because of blockers with implementation or insufficient buy-in from top management. Ashby's co-founder and CEO, Benji Encz, experienced first-hand how existing solutions failed to support hyper-growth hiring needs whilst working at PlanGrid, which is in part what led to the creation of the company.
Ashby is looking to redefine the ATS category - providing talent teams with analytics, workflows and automation - and intends to replace solutions from well-established vendors like Greenhouse and Lever with algorithms. The company's AI can schedule interviews and infer demographic data, which clients use for aggregate analyses of DEI hiring metrics.
The market for recruitment software could potentially reach $3.5 billion by 2030. Unsurprisingly, there is now a growing number of startups emerging to compete for a slice of it. Despite the crowded market and having only emerged from stealth in 2022, Ashby has already secured over 500 clients (including high-profile customers like Notion and Figma). The company has also attracted impressive funding, which will be used to expand its product offering beyond what is typically expected from an ATS and grow its customer success and community initiatives.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
32% employee growth in 12 months
Company
Funding (last 2 of 6 rounds)
Jul 2025
$50m
SERIES D
Jun 2024
$30m
SERIES C
Total funding: $114.7m
Company benefits
- Unlimited PTO with four weeks recommended per year
- 10-year exercise window for stock options - you shouldn’t feel pressure to purchase stock options if you leave Ashby, do it when you feel financially comfortable
- Generous equipment, software, and office furniture budget
- $100/month education budget with more expensive items (like conferences) covered with manager approval
- Twelve weeks of fully paid family leave 🇺🇸
Company HQ
SoMa, San Francisco, CA
Leadership
Benjamin Encz
(Co-Founder & CEO)Previously the Director of Engineering and Part-Time Recruitment Operations at PlanGrid. They also worked as a Software Engineer at Make School and was a Lecturer at Baden-Wuerttemberg Cooperative State University (DHBW).
Abhik Pramanik
(Co-Founder & VP of Engineering)VP of Engineer at Ashby. Previously a Senior Product Manager at Lob and a Senior Product Manager at PlanGrid.
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