Senior Cloud Security Engineer, Ada
$120-150k
AI customer service company
Be an early applicant
AI customer service company
501-1000 employees
Be an early applicant
$120-150k
501-1000 employees
Company mission
To repair broken brand interactions and restore the customer experience.
Role
Who you are
- 5 or more years of experience in cloud engineering, infrastructure, or security engineering roles
- Deep hands on experience with at least one major cloud provider, preferably AWS
- Strong experience designing and securing cloud IAM, networking, and distributed systems at scale
- Extensive experience with infrastructure as code tools such as Terraform or CloudFormation
- Experience building or operating detection and response systems including SIEM and cloud security monitoring
- Proven ability to translate compliance and risk requirements into technical implementations
- Experience collaborating with platform, DevOps, and product engineering teams
- Strong communicator who can influence architecture and engineering decisions across teams
- Comfortable operating independently and owning long term technical initiatives
What the job involves
- As an Ada engineer, you’ll have the autonomy to make a huge impact and the opportunity to work alongside talented peers who challenge and inspire you
- We move fast, take ownership, and always strive to improve, both as individuals and as a team
- As a Senior Software Engineer on Ada’s Security Operations team, your work will have a fundamental impact on Ada’s company growth
- You will be integral in building a scalable, efficient, and robust ecosystem of integrations to expand our addressable market and provide powerful tools for our customers
- We are looking for a Senior Cloud Security Engineer to provide technical leadership across cloud security architecture, detection and response, and platform enablement
- This role is not focused on ticket driven security work
- You will own cloud security systems and architecture end to end, partner closely with Platform and Product Engineering, and ensure that security controls are automated, scalable, and embedded into how Ada builds and operates its cloud environments
- You will act as the senior technical counterpart to engineering leadership and security leadership, translating risk and compliance requirements into concrete engineering solutions
- Establish a secure by default cloud security architecture that scales with Ada’s growth
- Reduce cloud security risk through automation and preventative controls
- Improve detection, response, and incident readiness across cloud environments
- Enable engineering teams to ship faster without compromising security
- Raise the bar for cloud security engineering maturity across the organization
Our take
More and more, customer interactions are moving online. There is an increasing need for automated solutions to handle high demand and ensure positive customers experiences. Ada is the leading technology provider of Automated Brand Interactions. Its bots rely on artificial intelligence to answer customers’ sales and service questions, empowering companies with digital-first, omnichannel experiences at scale.
The company has automated billions of brand interactions and supports over 320 brands across the globe including Zoom, Facebook and Square. Its technology includes a no-code platform, which lends to its popularity. Ada has focused on expanding its product suite and generative AI capabilities as it sets out to optimize all customer experiences across the board.
Freddie
Company Specialist at Welcome to the Jungle
Insights
-29% employee growth in 12 months
Company
Company benefits
- Generous stock option plan
- Unlimited vacation
- Wellness account
- Extended health coverage
- Dental/optical/travel insurance
- Life insurance
- Employee and family assistance plan
- Flexible work schedule
- Digital first, fully remote with WFH budget
- In-house social worker
- Paid parental leave for Canadian and U.S. residents
- Development opportunities
Company HQ
Wellington Place, Toronto, ON
Leadership
Mike Murchison
(CEO & Co-founder)Previously co-founded Nucleus, Atlus, WhatsNext Lab and Volley.
David Hariri
(Designer, Developer & Co-founder)Experience as Developer for Teehan+Lax, and co-founder of Volley.
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