Customer Experience Associate, Beyond Meat
$60-70k
More information about location
Office located in El Segundo, CA
Producer of plant-based meat
Job no longer available
Producer of plant-based meat
501-1000 employees
Job no longer available
$60-70k
More information about location
Office located in El Segundo, CA
501-1000 employees
Company mission
To create The Future of Protein.
Role
Who you are
- Bachelor’s degree or an equivalent combination of education and relevant work experience
- Excellent written and verbal communication skills
- Good attention to details and problem-solving skills
- Familiarity with CPG order fulfillment and logistics a plus but not required: NetSuite, i-Trade, Retail Link, Partners Online (Target)
- Intermediate to advanced experience with Microsoft Excel
- Some familiarity with EDI preferred but not required
What the job involves
- Independently provides support and services to assigned customers and sales team members
- Screens, validates, and enters purchases orders into ERP system (NetSuite), ensuring pricing, discounts, shipping and delivery dates align with production levels and 3rd party logistics
- Independently determines orders’ appropriate ship dates, items, quantities, and manages customer’s order fulfillment expectations
- Assists in requesting customers follow company ordering policies and procedures and enforces that orders’ alignment to price sheets, order minimums and lead-time
- As part of the order fulfillment team with logistics, reviews shipment and delivery date, obtains date changes from customers, and assists with issue resolution between BYND, 3rd party logistics providers and shipping warehouses
- Investigates order discrepancy claims, acquiring proofs of delivery and conducting other fulfillment research, determining to confirm or dispute claims in conjunction with logistics and accounting
- Evaluates customer service and order fulfillment programs and tools for effectiveness and suggests resource improvements when appropriate
- Maintains a positive and professional demeanor, while being adaptable and resourceful
Our take
Beyond meat is a leader in the plant-based food market, pioneering a category that continues to see increased demand globally. While the initial excitement around vegan meats has faced some hurdles, Beyond Meat remain a key player, adaption to challenges by refining its products and messaging.
Beyond Meat's focus on creating healthier, more sustainable alternatives to animal protein has resulted in a suite of products such as Beyond Sausage, Beyond Meatballs, and its latest launch, Beyond Steak - products not only designed to taste great, but also contribute to environmental sustainability by reducing greenhouse gas emissions and water consumption.
The company is expanding its footprint, with the launch of Beyond Steak in France. This move aligns with the brand's global growth strategy and taps into France's growing demand for plant-based alternatives. Additionally, Beyond Meat has partnered with the NBA to release a plant-based cookbook featuring recipes from top NBA stars. With these exciting development, Beyond Meat is sure to continue continue seeing growth on a global scale and it will be interesting to see what the company does next.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
30% employee growth in 12 months
Company
Funding (last 2 of 4 rounds)
Oct 2018
$50m
SERIES H
Sep 2018
$6m
LATE VC
Total funding: $128m
Company HQ
El Segundo, CA
Leadership
Ethan Brown
(President & CEO)Holds an MBA from Columbia University and an MPP with a focus on Environment from the University of Maryland.
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