AI Customer Solutions Engineer, Merantix
ESG focus
+ Equity package
More information about location
Artificial intelligence investment platform
Be an early applicant
Artificial intelligence investment platform
21-100 employees
Be an early applicant
+ Equity package
More information about location
21-100 employees
Company mission
To harness the true potential of artificial intelligence and build the next category leaders.
Role
Who you are
- Customer-Centric Mindset: You are dedicated to delivering exceptional experiences for our clients, always thinking about their needs and finding ways to add value to them by applying Briink’s AI tools to their ESG workflows
- Preferably with prior experience in solution consulting, sales engineering or technical sales for a B2B SaaS platform or similar
- Entrepreneurial and outgoing: You thrive in a dynamic, fast-paced start-up environment, managing multiple projects and client accounts, while collaborating effectively with cross-functional teams to achieve success and be comfortable driving customer success forward as well as building direct relationships with clients
- Tech-Savvy and Detail-Oriented: You are comfortable working with technical topics such as AI/LLM prompt optimization and API integrations, with a keen eye for detail and a proactive approach to technical problem solving
- Preferably with prior technical solutions engineering or forward deployment engineer for an AI product or similar
- Excellent Communicator: You have outstanding verbal and written communication skills in English and can build strong relationships with internal teams and external partners
- Passion for AI and/or Sustainability: You have a passion for how AI can solve problems and an excitment to apply your experience to helping address climate change with an enthusiasm for helping customers navigate the evolving landscape of ESG regulations and investment
- Minimum of 2 years of experience in solution consulting, sales engineering, technical sales, customer success or similar, preferably for a B2B SaaS platform or AI product
- Familiarity with AI/LLM tools and concepts such as LLM prompt optimization to support client success
- Preferably with some prior technical solutions engineering, technical sales or forward deployed engineers experience for an AI product or similar
- Fluency in English, with the ability to clearly communicate complex topics to diverse stakeholders
- Fluency in German or another European language would be a major plus
- You care about sustainability
- Any experience on understanding in ESG workflows, including ESG due diligence, compliance, and/or regulatory requirements such as CSRD would be amazing
What the job involves
- As Briink’s AI Customer Solutions Engineer, you will play a central role in advancing Briink’s mission to accelerate the climate transition by enhancing our customers' ESG workflows with AI
- You will lead efforts to ensure clients get real value from Briink’s AI technology by helping them successfully build their ESG use-cases on the Briink platform
- This includes client-facing skills such as understanding their needs in detail and translating those into workflows in the Briink platform as well as more technical tasks such as AI prompt optimization, API integration support, and collaborating closely with clients to ensure their success as they transition to AI-enabled ESG workflows
- Building Client's ESG use-cases into the Briink platform : You'll become a technical subject matter expert on the Briink ESG AI platform and use that knowledge to support clients to effectively use it for their ESG use-cases, working closely with them to understand their needs, create tailored ESG templates, optimize LLM prompts, run on-platform evaluations during trials, and provide actionable feedback and training sessions for how they can get the most value from Briink’s AI/LLM technology
- Growing client relationships: You'll foster strong client relationships by thoroughly understanding their ESG use-cases in detail, as well as how this fits into their wider challenges and aspirations
- You'll directly support them with their ESG issues and opportunities and help them determine how Briink's AI technology could help
- You'll oversee the full customer lifecycle by aligning client needs with Briink's solutions, maximizing their value from Briink’s platform through the development of new use-cases, onboarding additional teams, and exploring upsell opportunities
- Supporting client's technical integration: You'll assist clients with technical issues including those wishing to integrate with Briink by understanding their integration needs, collaborating with the clients’ engineers and developers and directing them to relevant API documentation
- You'll create tutorials and walkthroughs as needed to ensure successful integration and provide support in resolving technical challenges and effectively translate client requirements to Briink’s Engineering team
- Defining Briink's upsell/growth strategy: You'll help build out our strategy for growth and upselling with our existing customers, by identifying what behaviours indicate clients could be getting more value from Briink’s AI tools and build a playbook for exploring new use-cases and upsell opportunities with them with relevant clients
- Creating digital content and new use-cases: You'll develop new ESG use-cases directly on the Briink platform that are engaging and valuable to potential clients
- This could include building new ESG use-case templates onto the platform, creating online content, including videos, tutorials, or advanced use-case examples, to showcase the capabilities and potential of Briink’s AI platform for ESG applications
Application process
- APPLICATION REQUIREMENT: Intro Video Submission
- As part of your application for the AI Customer Solutions Engineer role at Briink, please submit a short intro video (maximum of 2 minutes) addressing the following points:
- Brief Introduction: Introduce yourself and summarize your professional background relevant to this role
- Passion for customer solutions engineering: Share what excites you most about this role and why you think you'd be good at it
- Alignment with Briink’s Mission: Explain why you’re interested in joining Briink and how our mission resonates with you
- Technical Guidelines: Duration: The video should not exceed 2 minutes
- Content Quality: We are not assessing video production skills; using a webcam or smartphone is perfectly fine. Focus on clear communication and authenticity
- Format: In the application form, please provide a link to your video hosted on a platform like YouTube (unlisted), Vimeo, Loom, or a shared drive OR upload the video file under "Other" in the Documents section
- Purpose of the Video:
- This video helps us get to know you beyond your resume. We’re interested in your communication skills, your passion, and how you envision contributing to Briink’s mission and culture
- No cover letter is required!
Our take
Predicting AI as the most significantly growing tech field of this century, Merantix aims to apply machine learning to sectors that can benefit most from it. After a robust, highly selective vetting process, Merantix identifies founders and collaborates to provide support and funding to scale their businesses. The company integrates all areas of AI, building a complete talent pipeline and fund for venture scaling. Successful examples include Vara, SiaSearch, and Cambrium.
Merantix differentiates itself from typical venture capital firms through its approach. While most VCs invest in established businesses, spreading funds across many companies and taking losses while focusing on winners, Merantix tries to pick winners at the earliest stage.
The launch of an AI Campus in 2021 significantly increased the company's ecosystem, allowing it to explore new fields. Through strategic partnerships with SoftBank and the AI City project in Dubai, Merantix is growing. It has incubated ten successful startups so far and aims to produce even more in the coming years. Merantix is raising a new €100 million fund to co-invest in startups, marking its largest fund yet. This fund will be allocated to co-investing in external startups, investing in incubated startups, and supporting existing investments.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
Company
Company benefits
- Getting close to the AI startup landscape in Berlin
- Flexible working hours
- Learning & development program
- Regular team events and intensive exchange with all Merantix companies
- Free drinks, snacks, and breakfast
- Equal rights, respect, and promotion of diversity
Company values
- We encourage passion: We invite our team members to pursue their curiosity for a wide range of topics. Only with dedication and commitment can we create machine learning solutions that are capable of transforming entire industries
- We build on trust: We believe that we can only deliver outstanding results if we trust each other’s capabilities and drive. At Merantix, people take on ownership and responsibility for their projects and receive recognition for their hard work
- We are part of a community: We are a significant contributor to the open-source community because we believe that knowledge is most impactful when shared. To strengthen the nexus between research and business, our team members regularly attend academic and industry conferences
- We expect excellence: In everything we do, we strive for outstanding quality and visionary ideas. We push each other to get the best out of every one of us and invest in personal development
Company HQ
Brunnenviertel, Berlin, BE
Articles
Leadership
Rasmus Rothe
(Co-founder)Director of HackZurich since 2014. Currently a board member for Merantix Labs, SiaSearch, Kausa, Cambrium, and KI Bundesverband. Co-founder and on the board of AI Campus Berlin.
Adrian Locher
(Co-founder & General Partner)Previously founded Altoida. Currently a board member for Kausa, Cambrium, SiaSearch, Vara, and Merantix Labs. Co-founded and on the advisory board for AI Campus Berlin.
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