Workplace Tech Analyst, Envoy

• A seasoned, experienced professional with a full understanding of providing IT support
• Enjoy working in a customer-focused, technical environment
• Strong experience working with macOS, iOS, and SaaS services and tools
• Ability to communicate problem-solving related questions and directions in a clear and accessible way
• Design, build, and maintain Okta/JIRA Workflows to automate identity lifecycle events (onboarding, offboarding, role changes, and app provisioning)
• Identify opportunities for workflow optimization using Okta APIs, hooks, and integrations
• Manage JAMF Pro for macOS and iOS devices across the organization. Create and maintain configuration profiles, policies, and scripts to automate device setup and compliance enforcement
• Prioritize a variety of tasks and service requests in a dynamically changing environment
• Experience in automating workflows and implementing system improvements
• Advanced administration skills in applications like Atlassian, Google Workspace, Okta, Zoom, Zapier, Slack, and other SaaS apps

Desirable

• Envoy's Workplace Technology team strives to create a workplace that just works
• You will join an experienced IT team in building, supporting, and growing an innovative technology experience for all Envoys
• We believe that IT is more than a service desk; we don’t just keep the lights on, we help design the light
• Our team is looking for an exceptional/experienced tech analyst who will be the primary point of escalation for front-line issues, communication, and resolution
• This is a full-time role, reporting to our Workplace Technology Manager
• Envoy is a fast-paced startup environment, and we look for people who are creative, agile, and organized
• Provide level 2 and level 3 support for technical issues
• Support Envoys in their daily service, software, and hardware requests
• Resolve complex Workplace Tech support requests
• Conduct root cause analysis, identify appropriate solutions, and implement them
• Document and train the team on IT subject matter expertise
• Support and continuously improve onboarding and offboarding processes
• Collaborate on team, department, and company-wide IT-owned initiatives
• A high degree of trust in your ideas and execution
• An opportunity to partner and collaborate with other talented people
• An inclusive community where you feel welcomed and cared for as a person
• The ability to make an immediate impact, helping customers create a great workplace experience
• Support for your personal and professional growth