Account Manager, POSH

• 4+ years of experience in account management, sales, or a similar role within a SaaS or technology environment
• Proven track record of managing renewals and driving upsell growth within a customer base
• Strong negotiation skills with the ability to close deals efficiently and effectively
• Experience working with cross-functional teams, particularly sales, customer success, and product
• Excellent communication skills, both written and verbal, with the ability to build strong relationships with customers and internal teams
• Strong analytical skills and experience with customer success metrics
• Proficiency in CRM software and customer success platforms such as Salesforce, Vitally, and others

Desirable

• As an Account Manager (AM) at POSH, you will be a key player in our Customer Success team, managing renewals and driving upsell opportunities. Your primary focus will be ensuring that our organizers stay with POSH and grow their business through our platform
• You will lead all renewal and upsell responsibilities across your book of business. This role is crucial for maintaining high customer retention rates and contributing to revenue growth
• Ownership of Renewals: Manage the entire renewal process for assigned accounts, ensuring that renewals are closed efficiently and at the highest possible rate (85-90% target)
• Renewal Pipeline: Build and maintain a robust renewal pipeline, tracking renewal dates, contract terms, and key decision-makers
• Relationship Building: Develop and maintain strong relationships with key stakeholders within your accounts to ensure long-term customer loyalty and satisfaction
• Identify Opportunities: Work closely with Customer Success Managers (CSMs) to identify upsell opportunities within your assigned accounts
• Closing Deals: You will lead the upsell process, from initial identification through contract negotiation and closure. You will be expected to close 8-12 upsells per month
• Internal Collaboration: Work closely with CSMs, AEs, and product teams to align on customer needs and ensure a seamless customer experience
• Team Participation: Join Strategic Business Reviews (SBRs) with CSMs to evaluate account performance and identify growth opportunities