Customer Success Manager, Aspire

• The ideal candidate will be a strategic thinker, with a background in consumer marketing, brand marketing or advertising, and proven success partnering with distinct stakeholders to develop and execute campaigns
• Strong influencing and interpersonal skills, and the ability to develop strong relationships are critical to success in this role
• 5+ professional experience within Saas Account Management or Customer Success
• Outstanding organization and interpersonal skills
• A structured approach to process and prioritization
• Initiative and the ability to identify and solve problems proactively
• 1+ influencer or performance marketing experience

Desirable

• We are looking for a dedicated and highly motivated Customer Success Manager to lead our mid market and enterprise-level accounts
• In this role, you will work strategically with our customer base to understand their business objectives and help them achieve the best possible results using the Aspire platform for their influencer marketing efforts
• You will work directly with our brands’ marketing teams to develop actionable and innovative marketing strategies, and continuously evolve and improve those strategies through ongoing experimentation and iterative testing/learning
• This role will require you to leverage your experience and expertise to ensure the ongoing success of our enterprise customer's campaigns
• You will also work cooperatively with other departments to improve the client experience, retain existing customers, and gather critical feedback to improve our product
• Manage a book of business of 40-70 accounts with an estimate of $1.5m in ARR
• Cement the relationship with new and existing customers including: account growth, new product adoption, and renewals
• Develop a “consultant” perspective to client communications, questions, and meetings
• Lead and present at regular client meetings, both in-person and over video conference
• Analyze customer usage to form accurate forecasts, and to have complete visibility into renewal pipeline; identify, clearly communicate, and manage risk throughout the year through proactive touch points and take the lead in developing resolution strategies