Senior Technical Operations Analyst, Pismo
Cloud-native banking & payments platform
Be an early applicant
Cloud-native banking & payments platform
501-1000 employees
Be an early applicant
501-1000 employees
Company mission
To challenge the status quo everyday, building a new era of payments and banking.
Role
Who you are
- Fluent/Native English
- Strong understanding of system performance metrics and monitoring tools
- Familiarity with resilience and availability metrics is desired
- Previous experience with SaaS or microservices
- Ability to collect, analyze, and interpret data to identify trends and areas for improvement
- Previous experience working with observability tools such as Datadog, Grafana, Dynatrace or others
Desirable
- ITSM Process - Experience working closely with incident and problem management processes
- Skills to evaluate and creat Root cause analysis for incidents is desired
- Reporting - Elaboration of reports to senior stakeholders
- Presentations for Stakeholders
What the job involves
- The TechOps area at Pismo is dedicated to ensuring seamless operational experiences for both clients and internal teams. This function is structured around two key pillars: Support Operations and ITSM Governance. Together, these teams act as a central hub, connecting various stakeholders across the organization
- TechOps provides essential tools, well-defined processes, and insightful operational reporting to support day-to-day activities. Additionally, the team is responsible for managing and resolving a wide range of inquiries, ensuring that operational challenges are addressed efficiently and effectively
- Track and Monitor Resilience Initiatives: Oversee and track the progress of existing resilience initiatives, ensuring they meet performance and availability targets
- Define and Measure Availability Metrics: Collect, analyze, and report on current availability metrics to assess system performance and identify areas for improvement
- Collaborate with Engineering and SRE Teams: Work closely with Engineering and SRE teams to identify opportunities for enhancing system resilience and availability
- Incident Management: Engage with development and incident management teams to understand potential impacts, identify patterns, and improve the incident management discipline
- Problem Management: Collaborate with Pismo teams to ensure continuous improvement and effective resolution of issues caused by incidents
- Documentation: Maintain detailed records of availability metrics, project progress, and issue resolutions to ensure transparency and accountability
- Continuous Improvement: Recommend and implement improvements to existing processes and systems to enhance overall resilience and performance
- Training and Development: Assist in the development and delivery of training programs to enhance team members' understanding of resilience practices and tools
Our take
The financial services industry is undergoing a significant technological transformation, as consumers increasingly demand more frictionless product experiences. In response, Pismo has developed a cloud-native, all-in-one processing platform that gives banks, fintechs, and other financial institutions flexibility and agility.
Pismo empowers companies to remain a competitive option in the ever-expanding banking-as-a-service industry, by rapidly launching products for cards and payments, digital banking, and marketplaces. The company is now one of the biggest cloud-based platforms in the world, hosting more than 25 million accounts, resulting in more than $3 billion in transactions.
With a great deal of funding behind it, the company has continued to expand and accelerate its development efforts throughout its latest phase of growth. In 2024, payment giant Visa acquired the company, which will empower Pismo to expand its footprint even further moving forward.
Freddie
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (1 round)
Oct 2021
$108m
SERIES B
Total funding: $108m
Company benefits
- Remote-First
- Flexible Hours
- Life Insurance
- Medical/Dental/Vision Benefits
- Short & Long-Term Disability Insurance
- 401(k) Matching
- Employee Assistance Program
- Adoption Assistance
Company HQ
Vila Nova Conceição, SP
Leadership
Richard Josua
(Co-Founder & Special Advisor)Founder & former CEO of Conductor. Previous Partner at both VMG Brazil and Via Lettera. Former Analyst at CSFB Garantia.
Daniela Binatti
(Co-Founder & CTO)Formerly a Senior Consultant at Pismo. Worked at Conductor as an Operations Manager, Director of Data Management, and Director of IT. Former Information Technology Consultant at S&M Consultores, and was a Software Engineer at Shared Informática.
Juliana Binatti-Motta
(Co-Founder & CPO)Former Project Leader (Technology & Products) at Conductor.
Marcelo Parise
(Co-Founder & VP of Engineering)Former Systems Manager, Systems Development Coordinator, and CTO of Conductor. Previously worked as a Program Analyst at Shared Informática.
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