Manager of Information Technology, Progyny
$110-130k
+ Equity + Bonus Program
More information about location
3 days a week in office
Fertility benefits management company
Be an early applicant
Fertility benefits management company
501-1000 employees
Be an early applicant
$110-130k
+ Equity + Bonus Program
More information about location
3 days a week in office
501-1000 employees
Company mission
To empower healthier, supported journeys through transformative fertility, family building and women’s health benefits.
Role
Who you are
- 5+ years of experience in IT support, with 2+ years in a managerial or team lead role
- Proven experience managing helpdesk or IT support teams in a fast-paced environment
- Strong experience with ITSM tools such as Jira Service Management or similar platforms
- Deep technical expertise in Microsoft 365, Entra ID, Intune, Jamf
- Experience with software deployment, patch management, and device lifecycle tools
- Strong understanding of SLA-driven support environments and performance management
- Excellent leadership, communication, and problem-solving skills
- Ability to balance hands-on technical work with strategic process improvement
- Experience working cross-functionally with infrastructure, security, and engineering teams
- Relevant certifications (Microsoft, Jamf, ITIL, Security+, etc.)
- Experience in highly regulated environments (e.g., healthcare, finance)
- Familiarity with automation tools and scripting (PowerShell, Bash, etc.)
- Experience scaling support operations in a growing organization
- Exposure to zero-trust security models and modern device management practices
What the job involves
- A successful candidate will lead a team of IT analysts responsible for delivering high-quality technical support and service across the organization
- This role combines hands-on technical expertise with strong people leadership, ensuring the helpdesk team operates efficiently and meets defined service level agreements (SLAs)
- The IT Manager will drive improvements in service delivery, user onboarding, and device lifecycle management while partnering closely with system administrators and engineers to support both cloud-based and on-premise infrastructure
- This position requires a balance of operational excellence, technical depth, and the ability to mentor and grow a high-performing support team
- Lead, mentor, and manage a team of IT analysts supporting end users across multiple locations
- Oversee day-to-day helpdesk operations, ensuring timely response and resolution of service requests in line with SLA targets
- Monitor ticket queues and performance metrics within ITSM platforms (e.g., Jira Service Management) to drive accountability and continuous improvement
- Establish and optimize processes for user onboarding/offboarding, device provisioning, and access management
- Identify and implement efficiencies in support workflows, automation, and tooling
- Collaborate with system administrators and engineers to support and deploy complex IT systems across cloud and office environments
- Serve as an escalation point for complex technical issues and ensure proper resolution
- Maintain and enforce IT security and compliance standards, including endpoint protection and identity management
- Oversee administration of endpoint management and security platforms (e.g., Microsoft Intune, Jamf, Defender for Endpoint)
- Manage Microsoft 365 ecosystem, including Entra ID (Azure AD), user lifecycle, and access controls
- Coordinate hardware and software lifecycle management, including patching and updates
- Communicate clearly with stakeholders, leadership, and end users regarding system status, incidents, and improvements
Our take
Progyny stands at the forefront of fertility benefits management in the United States, reshaping the landscape of fertility and family-building benefits through its holistic approach that caters to employers, patients, and physicians alike. As the demand for fertility benefits surges amidst a competitive labour market, Progyny has experienced remarkable growth, boasting a client base exceeding 370 across 40 industries.
In a testament to its commitment to comprehensive care, Progyny has expanded its provider network to encompass reproductive urologists (RU), recognising the significance of male-factor infertility, which accounts for approximately one-third of infertility cases. This expansion extends coverage and accessibility to millions, underscoring Progyny's dedication to addressing diverse fertility needs.
Through its strategic expansions and unwavering dedication, Progyny continues to pioneer advancements in fertility and family-building benefits. By fostering inclusivity and providing unparalleled support, Progyny remains at the forefront of revolutionising reproductive healthcare, shaping a brighter future for individuals and families alike.
Steph
Company Specialist at Welcome to the Jungle
Insights
41% employee growth in 12 months
Company
Funding (last 2 of 9 rounds)
Nov 2017
$5m
EARLY VC
May 2017
$10m
SERIES B
Total funding: $98.3m
Company benefits
- Family friendly benefits: Paid family and parental leave-, fertility and family building benefits (including egg freezing, IVF, and adoption support), family care fund and Parents’ Employee Resource Group
- Health, dental, vision and life insurance options for employees and family
- Free in-person, virtual and text-based mental health and wellness support
- Paid time off, including vacation, sick leave, personal days and summer flex time
- Company equity
- Bonus program
- 401(k) plan with company match
- Access to on-demand legal and financial advice
- Company social events
- Flex days (3 days a week in the office) and onsite meals and snacks for employees reporting into our NY office
Company HQ
Garment District, New York, NY
Leadership
Pete Anevski
(CEO)Held several other executive positions at the company, such as COO & CFO, before becoming CEO in 2022. Former Executive VP & CFO of WebMD.
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