Director of Pest and Lawn Success & Onboarding, ServiceTitan
$151.1-202.1k
The total compensation package also includes an annual bonus and equity
All-in-one operating platform for trades
Open for applications
All-in-one operating platform for trades
1001+ employees
Open for applications
$151.1-202.1k
The total compensation package also includes an annual bonus and equity
1001+ employees
Company mission
To be the world's most impactful vertical SaaS company.
Role
Who you are
- 7+ years of experience in leading customer-facing organizations, ideally in a B2B SaaS environment
- 10+ years of experience in post sales: Success, Onboarding and Account Management roles, including upsell and renewal responsibilities
- Expert-level understanding of value drivers in recurring revenue business models
- Experience in the Pest & Lawn industry is a plus
- Experience in a fast-paced, agile tech environment with proven talent management skills
- Strong empathy for customers and a passion for revenue and growth
- Excellent communication, presentation, and leadership skills with the ability to influence senior customer leadership
- An analytical and process-oriented mindset with a desire for continuous learning and improvement
- A Bachelor's degree is preferred, with a preference for computer science or related degrees; an MBA or relevant graduate degree is strongly preferred
What the job involves
- You will serve as a leader on the broader Client Services Leadership team, contributing to the client success vision and multi-year strategy
- You'll be responsible for the strategic goals and tactical execution for the Pest & Lawn business unit, overseeing the entire post - sales implementation customer lifecycle
- Team Leadership: Build and mentor a world-class team by recruiting top performers, coaching them to achieve desired business outcomes, and fostering a continuous learning environment. You'll lead by example, embodying company values and inspiring a positive culture
- Operational Management: Own the overall success, planning, and staffing of your teams. You will define and manage all operational metrics, from high-level KPIs to individual scorecards, to measure performance and ensure key financial objectives are realized
- Problem-Solving & Resolution: Develop and implement processes to positively influence key client business metrics, quickly addressing at-risk client situations and serving as a leadership sponsor for customer escalation calls to align resources for resolution
- Strategy & Process: Oversee the development of the Mergers & Acquisition program framework and methodology. You will also develop and implement processes to positively influence key client business metrics, identify at-risk situations, and design an account planning methodology for CSMs
- Customer Advocacy: Act as a leadership sponsor for customer escalation calls and establish strong relationships with executives at key clients. You will ensure a clear feedback loop with product leadership and demonstrate subject matter expertise regarding the implementation process
- Cross-Functional Collaboration: Foster healthy and constructive relationships with other senior leaders within the broader ServiceTitan organization to ensure consistency and focus on client outcomes through all post-sale touch points
Our take
In the US, there's been a booming demand for home-service businesses, yet historically many of these trades were running with outdated software systems. That's where ServiceTitan comes in. Founded by friends who grew up around the trades, the company saw a clear gap and set out to give contractors the modern platform they desperately needed.
ServiceTitan's platform is designed specifically for the trades and brings together everything a contractor might need, in one handy system. By focusing on what trade-business owners actually need, it helps turn chaos into structure, giving visibility into operations, so owners can ultimately run their business better.
Now, ServiceTitan serves more than 11,800 trade customers and reported more than $10,000 in annualized billings and processes a huge volume of jobs on its platform. With a market that's still under-served by technology and a platform built to scale, the company is ready to grow even further.
Steph
Company Specialist at Welcome to the Jungle
Insights
18% employee growth in 12 months
Company
Funding (last 2 of 9 rounds)
Nov 2022
$365m
SERIES H
Jul 2021
$200m
SERIES G
Total funding: $1.5bn
Company benefits
- Flexible time off
- Fully paid individual medical, dental, and vision coverage
- Access to on-demand services like Ginger, Headspace, One Medical, Galileo, Aaptiv, and more
- Tax free savings via HSA, FSA, and Dependent Care FSA
- 401(k) match
- Personal development programs
- Medical plan with up to $20,000 in fertility coverage
- Up to 30 weeks of paid leave for birthing parents and up to 16 for non-birthing parents
- Adoption support including reimbursement of up to $20,000
- Bereavement leave for loss of a pregnancy or loved one
- Access to programs for new parents including Maven Maternity, Ready, Set, Food! Wellthy, SNOO Smart Sleeper, and more
Company HQ
Downtown, Glendale, CA
Leadership
Ara Mahdessian
(Co-Founder & CEO)They studied Management and Computer Science at Stanford University, before co-founding ServiceTitan with Vahe in January 2013. They have served since then as CEO.
Vahe Kuzoyan
(Co-Founder & President)Having studied Computer Science at the University of Southern California, they co-founded ServiceTitan in January 2013, serving as the president since.
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