Product Operations Specialist, Parafin

• Are you an adaptable all-rounder who is passionate in building at scale while enjoying rolling up your sleeves to get the job done? Are you excited to work collaboratively at a fast growing startup to help grow small businesses? If so, come join us!
• 3-5 years of work experience
• Strong understanding of, or desire to learn about, a capital or lending product
• Strong understanding of payments
• Excellent communication skills
• Strong quantitative / detail-oriented background
• Thrive in an entrepreneurial environment

Desirable

• We are looking for an Product Operations Specialist to help us scale operations and grow our capital products
• This role will be a critical operator of the company's products suite by providing a positive payment experience for the small businesses we support
• You will be responsible for running and building best in class processes for payments, fraud, and servicing
• You will become an expert on Parafin’s Capital product, digging deep into the details to solve problems, being an on-the-ground operator to support day-to-day functions, from troubleshooting payments issues to data analysis to building documentation
• Assist in developing operational solutions to help evaluate complex business risk issues in a fast paced environment
• Conduct reviews to assess risk factors for high priority merchants
• Troubleshoot and resolve payment issues with our merchants, while providing high quality service via email and phone
• Manage cross functional work streams with our customer support, data science, compliance and engineering teams to improve the merchant experience and grow originations
• Review current processes and provide feedback on how to improve product operations and Parafin as a whole
• Work closely with our partners to identify areas of risk and investigate fraudulent behavior
• Use data-driven analysis to identify areas of optimization and growth